Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Leads Verland’s IT strategy, governance, infrastructure, networks, applications, security, disaster recovery, budgets, and technology projects. Advises executive leadership, aligns technology with business priorities, evaluates emerging technologies, oversees compliance and performance, and manages the IT department. The role includes hiring, coaching, developing staff, optimizing operating costs, and ensuring secure, reliable, cost-effective information systems.

Provides regional functional expertise and support for enterprise R&D systems across Mars business segments. Responsibilities include key-user escalation support, training and knowledge management, incident and SLA review, data-quality governance, change and capability implementation, UAT and end-to-end testing, system issue resolution, and deployment support. The role partners with business stakeholders, product owners, process owners, and technology teams to validate functionality, manage improvements, and support successful system rollouts.

Administer and support Windows, Linux, and Unix environments while contributing to application and technical architecture. Responsibilities include designing components, developing and executing tests, collaborating with programmers and architects, participating in code reviews, resolving defects and performance issues, and documenting systems. The role also requires familiarity with WebSphere, SQL and Oracle databases, and Microsoft SSRS and SSIS.

Provides high-touch desktop and office IT support in Pittsburgh while serving as the U.S. Microsoft Intune endpoint-management lead. Responsibilities include application deployment, Windows 11 administration, hardware provisioning, onboarding and offboarding, troubleshooting, inventory, meeting-room AV support, access management, LAN/Wi-Fi support, and security collaboration. The role partners with global IT teams and requires strong Google Workspace administration, Microsoft ecosystem knowledge, customer service, and autonomous problem-solving.

Provide first-line IT support for company devices, networks, and applications both remotely and onsite. Triage, document, and escalate tickets; create and maintain knowledge base articles and SOPs; mentor junior staff; recommend and evaluate technologies; and support continuous process improvements to improve customer satisfaction.

Own end-to-end IT for a multi-site startup, including employee support, onboarding and offboarding, device management, identity and access, office infrastructure, vendors, AI tooling governance, security operations, and CMMC/NIST compliance. Develop security policies, incident response playbooks, audit readiness, scalable IT processes, budgets, and strategic roadmaps while advising leadership and supporting defense-related requirements.

Provides supervised Tier 1 service desk support, including troubleshooting, password resets, account and license updates, MACD tasks, smart-hands client-site assistance, onboarding documentation, and ticket management. The intern follows documented procedures, escalates issues beyond scope, records resolutions, and develops foundational managed-service-provider skills while supporting Service Delivery and Specialty Services teams.

Supports IT infrastructure, system operations, and technical support activities. Monitors system performance, resolves technical issues, assists with system and software installation and maintenance, manages secure data transmission, prepares performance reports, and contributes to technology improvements and IT projects. Coordinates with internal and external technology teams and provides technical documentation.

Provide production support for BNY’s Deposits Enablement platform, overseeing end-of-day processing, critical batch operations, cash activities, incident resolution, and platform stability. The role partners across regions and functions to manage high-priority issues, improve service reliability, reduce operational risk, and maintain resilient global support coverage in a financial services environment.

Provides end-user technical support for Net Health software applications. Responsibilities include diagnosing and resolving client issues, troubleshooting software dependencies and system problems, escalating unresolved cases, responding to email and phone inquiries, documenting resolutions, maintaining knowledge-base content, and collaborating with internal teams. The role also requires product training, follow-up communication, effective case management, and support for both technical and non-technical users.