Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Provide frontline technology support and training at library branches: troubleshoot hardware/software, install peripherals, coordinate with IT/vendors, lead user classes, maintain tech checklists, and perform circulation/customer service duties including opening/closing and outreach.

Provide in-office help-desk support for YinzCam's mobile and digital sports apps: respond to client inquiries, reproduce and troubleshoot issues (especially on game-days), proactively verify and test app content and features daily, and coordinate with Engineering and Project Management. Must monitor games/events during evenings, weekends, and holidays.

Provide front-line technical support for end-user hardware, software, identity and access issues across multiple channels. Troubleshoot and resolve incidents for laptops, desktops, tablets, and smartphones; document tickets in an ITIL ticketing system; collaborate with IT and Security teams; participate in projects, maintain documentation, meet SLAs, and provide rotating off-hours support. May require some domestic and international travel.

Provide administrative and first-line technical support for Caterpillar connectivity and third-party monitoring platforms: onboard equipment, troubleshoot communications, train customers, set notifications, maintain billing and dealer systems, prepare reports, and support sales/service teams including occasional onsite assistance.

Provide administrative and first-line technical support for Caterpillar connectivity and third-party monitoring platforms: onboard equipment, verify telemetry, train customers, configure notifications, maintain dealer databases and billing, create and reconcile reports, assist sales/service teams, and provide onsite installation/training as needed.

Provide Salesforce administration and user support for a 3-6 month contract: troubleshoot user issues, document processes, lead user training sessions, and interact with clients. Maintain clear communication and deliver ongoing platform support.

Provide first-level phone-based IT support to field and internal users, troubleshoot Windows, Dell hardware, and company applications, document incidents in a ticketing system, escalate unresolved issues, and follow IT procedures to ensure timely resolution and continuous improvement.

Provide first-level phone-based IT support to field and internal users, troubleshooting Windows, Dell hardware, and company applications; document tickets, guide users through resolutions, escalate as needed, and follow IT procedures to improve support processes.

Install, configure, upgrade, maintain, and troubleshoot BizTalk Server 2009 environments (Dev/QA/Prod). Support application teams during code promotion and configuration changes, follow change/security processes, document work, and automate tasks with BTSTask and PowerShell.

Provide application support, installation, configuration, maintenance and troubleshooting for IVR/voice portal, CTI routing, and call recording systems (Avaya/Genesys).