Top IT Support & Helpdesk Jobs in Pittsburgh, PA

The Incident & Problem Consultant develops and manages incident and problem management programs, oversees incident requests, coordinates recovery strategies, and ensures documentation processes are effective.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

As a Senior IT Operations member, you'll provide technical support, manage SaaS platforms, oversee device management, and drive process improvements. This role involves collaboration with the IT team to enhance support systems and ensure operational efficiency.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

The Technical Support & Systems Lead oversees technical support, maintains production uptime, ensures workflow stability, coordinates client onboarding, and leads a team across multiple production sites.

The role involves providing support for PC hardware and software, interacting with office personnel, documenting issues, and training junior staff.

As a Fusion Tech I, you will diagnose and repair mechanical issues, ensure customer satisfaction, and learn company equipment and products, often in outdoor environments.

This role involves managing incident lifecycles in ServiceNow, monitoring alerts, performing troubleshooting, and developing automation scripts, all while ensuring communication during major incidents in a 24x7 environment.

Provide day-to-day support and escalation for business applications used by HBK, assist with deployments, integrations during M&A, gather requirements and document workflows, work with vendors, train staff, and monitor/implement technology in assigned offices.