Top IT Support & Helpdesk Jobs in Pittsburgh, PA

The Incident & Problem Consultant develops and manages incident and problem management programs, overseeing incident resolutions and improving processes for efficient recovery strategies.

The CTS Operations Analyst at CDW primarily provides tier-1 support, performs operational tasks, and collaborates with teams to deliver services exceeding customer needs and requirements.

As a Senior IT Operations member, you'll provide technical support, manage SaaS platforms, oversee device management, and drive process improvements. This role involves collaboration with the IT team to enhance support systems and ensure operational efficiency.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

This role involves managing incident lifecycles in ServiceNow, monitoring alerts, performing troubleshooting, and developing automation scripts, all while ensuring communication during major incidents in a 24x7 environment.

Provide desktop support by resolving open issues, completing requests, troubleshooting network problems, and documenting recurring IT tasks. Train junior members and administer user accounts.

Provide day-to-day support and escalation for business applications used by HBK, assist with deployments, integrations during M&A, gather requirements and document workflows, work with vendors, train staff, and monitor/implement technology in assigned offices.

The Vice President of IT Business Applications leads enterprise application strategy, ensuring alignment with business objectives while managing a portfolio of applications. Responsibilities include business partnership, governance, project management, operational excellence, and vendor management, focusing on delivering value and efficiency through innovative solutions and effective leadership of the application team.