Top IT Support & Helpdesk Jobs in Pittsburgh, PA

The Incident & Problem Consultant develops and manages incident and problem management programs, overseeing incident resolutions and improving processes for efficient recovery strategies.

The CTS Operations Analyst at CDW primarily provides tier-1 support, performs operational tasks, and collaborates with teams to deliver services exceeding customer needs and requirements.

As a Senior IT Operations member, you'll provide technical support, manage SaaS platforms, oversee device management, and drive process improvements. This role involves collaboration with the IT team to enhance support systems and ensure operational efficiency.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

As an IT Specialist, you'll provide support for employee IT needs, manage device provisioning and lifecycle, and administer user access to SaaS tools.

Responsible for leading the IT Governance strategy, developing policies, managing performance, and implementing improvement programs within the IT organization.

The Senior Specialist in Production Support will manage production applications, perform troubleshooting, problem management, and collaborate with cross-functional teams to enhance operations.

This role provides advanced technical support for IT infrastructure, manages incident resolution, and mentors junior team members, ensuring service compliance and documentation.