Top IT Support & Helpdesk Jobs in Pittsburgh, PA

The Incident & Problem Consultant develops and manages incident and problem management programs, oversees incident requests, coordinates recovery strategies, and ensures documentation processes are effective.

As a Senior IT Operations member, you'll provide technical support, manage SaaS platforms, oversee device management, and drive process improvements. This role involves collaboration with the IT team to enhance support systems and ensure operational efficiency.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

The IT Specialist will support troubleshooting of hardware, software, and network issues, coordinate vendor relationships, and improve IT processes.

This role involves managing incident lifecycles in ServiceNow, monitoring alerts, performing troubleshooting, and developing automation scripts, all while ensuring communication during major incidents in a 24x7 environment.

Provide desktop support by resolving open issues, completing requests, troubleshooting network problems, and documenting recurring IT tasks. Train junior members and administer user accounts.

Provide day-to-day support and escalation for business applications used by HBK, assist with deployments, integrations during M&A, gather requirements and document workflows, work with vendors, train staff, and monitor/implement technology in assigned offices.