Top IT Support & Helpdesk Jobs in Pittsburgh, PA

The role involves managing production health, monitoring systems, performing maintenance, incident resolution, and leading application governance to support Consumer Operations technical team.

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Design, implement, and maintain server, network, and storage infrastructure. Troubleshoot and resolve complex infrastructure issues, perform preventive maintenance and backups, deploy/configure servers, storage, and network equipment, manage vulnerabilities, and support IT team to meet SLAs.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Provide production support for critical financial systems: monitor applications, resolve incidents, perform root cause analysis, manage deployments and change control, coordinate across teams, and maintain high-availability transaction and messaging processing in Linux, AWS, and mainframe-integrated environments.

Provide onsite IT support for up to ~200 end users: respond to calls and emails, diagnose and resolve PC hardware/software, LAN and voice network issues, install/upgrade components, perform proactive system monitoring, document and track incidents, train users, and participate in IT projects.

Provide installation, configuration, maintenance, training, and documentation for enterprise GIS systems. Support ArcGIS Enterprise and SDE databases, perform geoprocessing and ETL, automate tasks (Python), maintain web map services, monitor servers, collaborate with vendors and GIS staff, and deliver end-user training and technical support.