Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Administers Government learning management systems, including JKO and vClass, by managing courses, enrollments, rosters, records, certificates, virtual classrooms, and user support. Troubleshoots access and registration issues, maintains accurate training data, generates reports, coordinates with instructors and Government stakeholders, tests functionality, and ensures compliance with DoD policies and information security requirements.

Provides remote, 24/7 technical support for networked biomedical devices, including patient monitors, ventilators, and neurology systems. Troubleshoots hardware, software, Windows applications, embedded operating systems, configurations, and network connectivity. Supports system integration, updates, and interoperability while communicating with healthcare and IT customers. Escalates complex issues, manages support tickets, partners with engineering and quality teams, and represents customer needs. Occasional night, weekend, and holiday on-call coverage is required.

Oversee global endpoint management, including hardware standards, provisioning, imaging, software packaging, patching, OS updates, deployments, lifecycle management, and incident resolution. Manage vendors, budgets, reporting, KPIs, service agreements, root-cause analysis, and technical projects. Partner with users and department leaders to maintain reliable systems, communicate outages, improve processes, and provide training and support.

Manages ServiceNow queues, ticket triage, assignments, SLA and KPI reporting, account submissions and recertifications, vulnerability coordination, AWS Health Alerts, system and website monitoring, service account password changes, audit artifact collection, and AWS/Azure inventory reporting. The role coordinates with security, engineering, administration, and business stakeholders to resolve alerts, track remediation milestones, and support federal cloud operations.

Provides technical support for smart-grid customer systems, troubleshooting embedded hardware and software, communications networks, databases, Linux back ends, web interfaces, and service integrations. Responsibilities include software upgrades, patching, billing export configuration, case prioritization, field deployment support, documentation, scripting, and escalation. The role is remote within the U.S., includes occasional customer-site travel, and participates in an after-hours support rotation.

Leads a technical customer experience team responsible for data migrations, imaging and sensor setup, server access, backups, and phone/DNS cutovers before dental practice go-lives. Coaches specialists, manages escalations, improves migration playbooks and processes, tracks operational metrics, and partners with Onboarding, Product, and Engineering. The role requires hands-on technical knowledge of PowerShell, virtual machines, remote desktop tools, server troubleshooting, and dental imaging environments, along with flexibility for night and weekend migration coverage.

Administer and configure Deltek Vantagepoint and Trimble Spectrum ERP environments, including integrations, security, user access, reporting, upgrades, patches, and audit support. Develop SQL, Crystal Reports, and Power BI reports and dashboards, provide Tier 2/3 support, manage system lifecycle documentation, and collaborate with Finance, HR, Engineering, Project Controls, and leadership to deliver reliable ERP solutions.

Provide hands-on IT support for a distributed workforce, managing endpoint devices, identity and access, SaaS platforms, onboarding and offboarding. Troubleshoot complex macOS, iOS, authentication, connectivity, browser, and application issues; administer MDM, Okta, Google Workspace, Slack, and Zoom. Build automations, maintain inventories and access reviews, improve workflows, document runbooks, and coordinate technical changes across IT, Security, People, and business teams.

Manage end-to-end vendor onboarding, including account provisioning, secure workstation and access-device logistics, compliance tracking, equipment lifecycle management, queue monitoring, documentation, and basic technical support. Coordinate with vendors and cross-functional teams across multiple time zones, maintain confidential records, resolve onboarding issues, track backlogs and dependencies, and escalate delays or complex technical problems.

Administer and enhance Salesforce by configuring automation, layouts, objects, dashboards, security, integrations, sandboxes, and data-quality processes. Translate user needs into sustainable solutions, troubleshoot cross-platform functionality, manage testing and change control, document configurations, monitor releases, and recommend improvements. Lead training sessions and workshops to promote adoption and data literacy across North America. The role also requires collaboration with vendors and ongoing user support.