Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Provide in-office help-desk support for YinzCam's mobile and digital sports apps: respond to client inquiries, reproduce and troubleshoot issues (especially on game-days), proactively verify and test app content and features daily, and coordinate with Engineering and Project Management. Must monitor games/events during evenings, weekends, and holidays.

Provides first-tier hardware and software support to corporate and store users. Receives, prioritizes, documents, troubleshoots, resolves, and escalates help requests through in-person, phone, remote, ticketing, and email channels. Assists with software rollouts, equipment upgrades, repairs, patches, account creation, password resets, and multifactor authentication. Tracks resolutions, tests fixes, follows up with users, analyzes incident trends, and recommends preventive improvements.

Serve as the liaison and first-line PACMS support for Superior Court staff and judges: respond to PACMS issues, submit and track AOPC helpdesk tickets, develop and analyze ad-hoc queries (T-SQL), maintain PACMS reports/metadata, participate in statistical reporting projects, troubleshoot system errors, and collaborate with court departments and AOPC on report definitions and system enhancements.

Provide frontline technology support and training at library branches: troubleshoot hardware/software, install peripherals, coordinate with IT/vendors, lead user classes, maintain tech checklists, and perform circulation/customer service duties including opening/closing and outreach.

Provide Salesforce administration and user support for a 3-6 month contract: troubleshoot user issues, document processes, lead user training sessions, and interact with clients. Maintain clear communication and deliver ongoing platform support.

Install, configure, upgrade, maintain, and troubleshoot BizTalk Server 2009 environments (Dev/QA/Prod). Support application teams during code promotion and configuration changes, follow change/security processes, document work, and automate tasks with BTSTask and PowerShell.

Provide application support, installation, configuration, maintenance and troubleshooting for IVR/voice portal, CTI routing, and call recording systems (Avaya/Genesys).

Provide day-to-day support for library computing devices and services: install, configure, and troubleshoot hardware/software and peripherals; manage Apple, Windows, and Chromebook endpoints; resolve tickets; maintain asset inventories and documentation; assist with scripting/automation, software deployment, endpoint security, and patron-facing technology services; collaborate with central IT on projects.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.