Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Supports internal users with hardware, software, network, printer, and scanner issues. Assists with onboarding, offboarding, device imaging, hardware customization, refreshes, decommissioning, shipping, asset management, troubleshooting documentation, and IT process improvement. Collaborates on special projects while providing customer support to onsite and remote employees.

Provides technical support for hardware, software, networking, audio-visual systems, and video conferencing. Troubleshoots user issues, installs and repairs equipment, manages accounts and permissions, performs basic system and network administration, maintains technical records, escalates complex problems, and trains users on technology.

Provides technical support for hardware, software, networking, audio-visual systems, and user inquiries. Responsibilities include troubleshooting, equipment installation, system and network administration, account and permissions management, vendor escalation, documentation, user training, and AV support for meetings and events. The role supports technologies including Windows, Active Directory, Microsoft 365, conferencing platforms, Crestron, and network devices.

Provide Tier I and Tier II enterprise IT support, manage tickets and incidents, deploy and refresh devices, build and provision servers, support Zoom Rooms and company events, and assist with onboarding and offboarding. The role requires desktop support expertise across macOS and Linux, networking and hardware troubleshooting, collaboration tools, configuration management, and strong communication across distributed teams.

Provides enterprise IT support across incidents, requests, changes, desktop and laptop systems, file server backups, conferencing technology, asset inventory, disaster recovery, and office moves. The role documents ITSM activities, supports audits, coordinates equipment orders and service-impacting work, maintains contingency plans, and provides regional onsite and telephone support. It also communicates with users and leadership, orients new hires, and works with local business stakeholders.

Provides tier-one technical support for Windows, macOS, and Linux environments. Diagnoses and resolves hardware, software, networking, account, printing, mobile device, and teleconferencing issues; installs and configures software; documents incidents; trains users; creates support materials; and escalates unresolved problems. The role also supports software evaluations, technology research, help desk coverage, and occasional travel to SEI, sponsor, conference, and offsite locations.

Provides day-to-day technical support for employee hardware and software systems. Diagnoses and resolves user issues, escalates complex problems, and delivers timely solutions. Assists with hardware and software evaluations and recommends IT infrastructure upgrades. Works independently within established standards, improves support processes, shares best practices, and may coordinate daily objectives for junior team members.

Manages daily IT operations, infrastructure, security, end-user support, disaster recovery, compliance, vendors, and technology lifecycle management. Leads a two-person IT team, establishes help desk processes, oversees network and cloud platforms, supports SOC 2 and customer security reviews, and partners with leadership during company growth. The role requires hands-on administration across Windows, macOS, Linux, and virtualized environments, plus occasional travel between local facilities.

Supports and continuously improves the Salesforce Customer 360 and B2B Commerce platforms across the Americas. Responsibilities include incident resolution, data quality management, platform configuration, integrations, reporting, master data alignment, user training, documentation, adoption, and roadmap enhancements. The role gathers requirements from business stakeholders, translates them into Salesforce solutions, manages releases, and coordinates support with globally distributed teams.

Provide administrative and first-line technical support for Caterpillar connectivity and third-party monitoring platforms: onboard equipment, troubleshoot communications, train customers, set notifications, maintain billing and dealer systems, prepare reports, and support sales/service teams including occasional onsite assistance.