Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide first-line IT support for company devices, networks, and applications both remotely and onsite. Triage, document, and escalate tickets; create and maintain knowledge base articles and SOPs; mentor junior staff; recommend and evaluate technologies; and support continuous process improvements to improve customer satisfaction.

Serve as the liaison and first-line PACMS support for Superior Court staff and judges: respond to PACMS issues, submit and track AOPC helpdesk tickets, develop and analyze ad-hoc queries (T-SQL), maintain PACMS reports/metadata, participate in statistical reporting projects, troubleshoot system errors, and collaborate with court departments and AOPC on report definitions and system enhancements.

Provide advanced, on-site technical support for automated laser engraving and pin marking systems to external customers via phone, email, chat, and case management. Diagnose hardware and software issues using remote desktop tools and electrical test equipment, document interactions, escalate complex cases, and aim to close 90% of cases. Maintain professionalism, ensure timely, accurate support, stay current on technology, and occasionally travel for training or business needs.

Provide frontline technology support and training at library branches: troubleshoot hardware/software, install peripherals, coordinate with IT/vendors, lead user classes, maintain tech checklists, and perform circulation/customer service duties including opening/closing and outreach.

Provide in-office help-desk support for YinzCam's mobile and digital sports apps: respond to client inquiries, reproduce and troubleshoot issues (especially on game-days), proactively verify and test app content and features daily, and coordinate with Engineering and Project Management. Must monitor games/events during evenings, weekends, and holidays.