The Role
Provides technical support for hardware, software, networking, audio-visual systems, and user inquiries. Responsibilities include troubleshooting, equipment installation, system and network administration, account and permissions management, vendor escalation, documentation, user training, and AV support for meetings and events. The role supports technologies including Windows, Active Directory, Microsoft 365, conferencing platforms, Crestron, and network devices.
Summary Generated by Built In
The IT Support Specialist is responsible for providing technical assistance and support to users. This role involves troubleshooting hardware, software, video conferencing system issues, and networking issues, ensuring optimal performance of computing operations, and maintaining a high level of customer service.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Provide support for audio visual technology, including setup, troubleshooting, and maintenance of AV equipment for meetings, presentations, and events.
- Work with specific AV technologies such as AirMedia, video conferencing systems (e.g., Zoom, Microsoft Teams), sound systems, and interactive whiteboards.
- Perform basic system administration tasks, including user account management, permissions, and group policies.
- Perform basic network administration tasks, including configuring and troubleshooting network devices, managing IP addresses, and ensuring network security.
Minimum Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field.
- Proven experience as a Computer Support Specialist or similar role.
- Strong technical background with excellent problem-solving skills.
- Familiarity with various operating systems and platforms.
- Ability to troubleshoot and resolve hardware, software, and networking issues.
- Excellent analytical skills.
- Excellent communication and interpersonal skills.
- Ability to keep up-to-date with the latest technologies and provide training to other staff members.
Preferred Certifications:
- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- Cisco Certified Network Associate (CCNA)
- ITIL Foundation Certification
Preferred Skills:
- Experience with Windows Active Directory, Office365, Remote Desktop Services, SharePoint, SQL, and other application servers.
- Experience with Crestron solutions, Zoom, Microsoft Teams and other conferencing solutions.
- Knowledge of network design, server architecture, and systems integration.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Skills Required
- Associate's degree in Information Technology, Computer Science, or a related field
- Proven experience as a Computer Support Specialist or in a similar role
- Strong technical background and problem-solving skills
- Familiarity with various operating systems and platforms
- Ability to troubleshoot and resolve hardware, software, and networking issues
- Excellent analytical skills
- Excellent communication and interpersonal skills
- Ability to stay current with technologies and train staff members
- CompTIA A+ certification
- CompTIA Network+ certification
- Microsoft Certified Modern Desktop Administrator Associate certification
- Cisco Certified Network Associate certification
- ITIL Foundation certification
- Experience with Windows Active Directory, Office 365, Remote Desktop Services, SharePoint, SQL, and application servers
- Experience with Crestron, Zoom, Microsoft Teams, and conferencing solutions
- Knowledge of network design, server architecture, and systems integration
- Ability to work independently and as part of a team
- Strong organizational skills and attention to detail
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The Company
What We Do
Fire Fighter Sales & Service Co. is a leading provider of comprehensive fire protection solutions, specializing in the design, installation, maintenance, and inspection of fire safety systems. Serving industrial and commercial organizations across the Pittsburgh tri-state area, they offer a wide array of products and services, including fire alarms, sprinklers, and suppression systems, as well as professional training and consultation to ensure life safety and property protection.
