Top Operations & Support Jobs in Pittsburgh, PA

Own the enterprise deal desk, structuring complex transactions, enforcing pricing and discounting discipline, and coordinating approvals across Sales, Finance, Legal, and Customer Success. Lead RFP responses, pricing and packaging strategy, CPQ and quote-to-cash operations, business-value modeling, renewal commercials, revenue assurance, and commercial audits. Ensure accurate, compliant quotes and contracts while balancing sales velocity, revenue integrity, and commercial risk.

Analyzes revenue and GTM data to identify performance drivers, risks, and opportunities. Owns executive dashboards, KPI reporting, forecasting models, data integrity, quota and territory planning, and cross-functional reporting standards. Partners with Sales, Marketing, Customer Success, and Product Operations while delivering urgent strategic analysis for senior leadership and the Board.

Leads operational standards, SOPs, process documentation, change management, and readiness activities across markets. Partners with IT, Legal, Compliance, Training, and Operations teams on system implementations, workflow design, testing, and adoption. Monitors adherence, performance dashboards, and operational metrics while identifying continuous-improvement opportunities and supporting corrective actions.

Provides customer support through phone, chat, and email for health insurance shoppers and existing customers. Assists with online insurance navigation, quotes, administrative questions, and billing issues while documenting interactions in support systems. The role requires high-volume multitasking, strong communication, customer service or sales experience, and availability during weekday Central Time hours. It is fully remote and includes opportunities to suggest process and product improvements.

Part-time role supporting Providence Church wedding ministry and special events: coordinate wedding scheduling, policies, fees, vendor and staff communications; assist with church-wide events, staff meeting lunches, and administrative projects.

Manages business operations for the Office of Warfighter Health Advantage, including correspondence, travel, records, office administration, personnel lifecycle processes, recruiting, onboarding, workforce development, customer support, policy coordination, reporting, and organizational planning. The role requires executive-level communication, progress tracking, information management, and support for civilian and military personnel operations.

Manages quality control for a federal human services program. Develops audit processes, reviews case documentation and operational records, tracks performance metrics and corrective actions, identifies quality trends, prepares reports and dashboards, and coordinates improvements across field, data, training, onboarding, and leadership teams. The role requires confidentiality, strong documentation and Excel skills, independent judgment, and support for federal compliance, background processing, and occasional travel.

Performs general administrative and office support duties in a warehouse and distribution environment. Responsibilities include filing documents, sorting labels, creating inbound and outbound files, working across office stations, communicating effectively with customers and employees, and using accounting and Microsoft Office software. The role requires bilingual Spanish and English proficiency, a high school diploma, and six months to one year of related experience or training.

Provides frontline Tier 1 IT support to federal and DoD-aligned end users through phone, chat, and service portals. Responsibilities include password resets, account provisioning, MFA and SSO support, ticket triage, incident documentation, basic workstation and connectivity troubleshooting, ticket tracking, SLA adherence, and escalation to higher-tier teams. The role is fully remote and requires clear communication, adherence to SOPs, and an active Secret clearance supported by a Tier 3 background investigation.

Provides phone, email, and social media customer service and technical support for water filtration products. Troubleshoots installation, maintenance, usage, ordering, and product issues for homeowners and plumbers; manages order entry, account reconciliation, disputes, and support requests. Maintains product expertise, identifies cross-selling opportunities, and supports customer satisfaction. The role also involves training employees on customer service, platforms, applications, and technical support.