Top Operations & Support Jobs in Pittsburgh, PA

Provide high-volume, frontline support via phone, live chat, and email for Patriot's payroll and accounting software. Troubleshoot customer issues, document interactions, relay feedback to product teams, and learn product and payroll fundamentals through an eight-week training program.

Manage a pipeline of mortgage loans from submission to closing: review documentation, prepare files for underwriting, communicate with borrowers and stakeholders, track milestones in the LOS, identify and resolve issues, and support process improvements to ensure timely, compliant closings.

The Deal Desk Associate will support deal desk execution, pricing strategy, RFP responses, and contract administration, operating in a fast-paced environment and collaborating with multiple teams across the organization.

Provide Tier 1 and Tier 2 IT support for a remote workforce: troubleshoot hardware, macOS, software, identity and SaaS issues; manage onboarding/offboarding, user access (SSO/MFA), device provisioning, asset inventory, and SaaS administration; create documentation; support IT projects and process improvements to enhance employee experience and security.

Investigate commercial liability claims with timely, cost‑efficient field investigations. Maintain claim inventory, follow policies and budgets, set reserves, negotiate limited settlements, attend mediations, document file activity, and manage litigated files for Gulf Coast and Midwest states.

Lead day-to-day operations, drive team performance through KPIs, partner cross-functionally to remove operational gaps, optimize workflows, support change management, use data to inform strategy, coach supervisors and specialists, ensure compliance and member safety, and escalate/resolve complex issues while handling sensitive information per HIPAA.

Investigate and verify facts for automobile claims, evaluate coverage, liability and damages, determine subrogation or fraud potential, negotiate settlements, and provide customer service for basic to advanced auto claims in a fully remote role.

Support field projects across health, agriculture, and education in Sub-Saharan Africa: engage with ministries and donors, build data capture and analysis solutions, train AI for nutrient detection using handheld spectrometers, and design/run national-scale STEM programs and contests. Work will be chosen based on interests and abilities.

Provide first-line IS support for employees: troubleshoot and resolve incidents via ServiceNow, install/configure/maintain PCs and mobile devices, manage accounts and access, perform hardware/network repairs, support printers and video conferencing, assist with procurement and data migration, identify recurring issues and participate in IS projects.

The Support Specialist ensures technical delivery for digital news platforms, resolves issues, leverages AI tools, and supports multiple television markets in operations.