Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide onsite desktop and infrastructure support for a manufacturing facility: troubleshoot Windows endpoints, deploy and manage hardware, support VMware, SQL Server, IIS, SAN and backup systems, execute patch management and compliance activities, and collaborate with global IT teams to improve manufacturing IT reliability.

Provides Tier 3 technical support and maintains Microsoft 365, cloud infrastructure, hardware, networks, software integrations, and security configurations. Manages licensing, vendors, joiner/mover/leaver workflows, and technology rollouts; automates administrative tasks using PowerShell or Graph API. Troubleshoots user and hardware issues, develops SOPs and training materials, tracks KPIs, and mentors service desk staff while collaborating across departments.

Provide Level 3 escalation and advanced support for client and internal IT systems. Troubleshoot complex infrastructure issues, develop and document solutions, support projects and key accounts, participate in on-call rotation, and collaborate with engineering, sales, and clients to maintain system reliability.

Provides onsite and remote technical support for desktops, laptops, mobile devices, printers, network equipment, telephones, and related infrastructure. Prioritizes and manages support tickets, troubleshoots hardware and software, administers Order Entry applications, maintains security and compliance standards, coordinates repairs and deployments, manages spare equipment, and supports technology projects. Trains end users and junior support staff, communicates technology health and upgrade plans to management, and provides after-hours and weekend support when needed.

Lead IT strategy and operations for a multi-site nonprofit: oversee MSP, infrastructure, networking, cloud, Microsoft 365, identity, cybersecurity, ITSM, AI readiness, budgets, vendor management, and disaster recovery to enable secure, scalable services and data-informed decisions.

Provides hands-on desktop, mobile device, Microsoft 365, cloud, server, account, network, and SaaS support for internal users and MSP customers. Responsibilities include troubleshooting, system and device configuration, user provisioning, endpoint security, hardware deployment, onsite customer support, network equipment installation, documentation, escalation, asset management, and disaster recovery assistance.

Supervise NOC staff and oversee monitoring, deployment, administration, maintenance, troubleshooting, and incident management for LAN and WAN infrastructure. Manage network changes, backups, disaster recovery, inventory, lifecycle planning, vendors, budgets, metrics, compliance, and process improvements. Lead staffing, training, performance development, and customer service while supporting shift, weekend, and holiday operations.

Supports the Director of Technology by deploying, maintaining, and troubleshooting computers, mobile devices, classroom technology, applications, and network systems. Manages Windows Server Active Directory and network configurations, resolves Tier 2 support tickets, performs system maintenance, assists with escalations and technology projects, and supports campus-wide upgrades. The role also provides customer service to faculty, staff, and students and requires occasional travel between campuses and related locations.

Provides phone, onsite, and online technical support; logs, prioritizes, resolves, and escalates service tickets. Installs hardware, peripherals, operating systems, networking components, and office software; troubleshoots PCs, servers, and applications; analyzes system logs; monitors support queues; and mentors junior help desk staff. The role requires occasional regional travel, weekend work, on-call rotation, shift and location flexibility, confidentiality, and compliance with HIPAA and Joint Commission standards.

Manage IT onboarding and offboarding, hardware and software lifecycles, enterprise SaaS platforms, identity and access controls, endpoint support, inventory, licensing, and vendor coordination. Develop scripts, API integrations, dashboards, automation workflows, and lightweight internal tools. Troubleshoot distributed operational systems, support site launches and deployments, maintain documentation, and assist with security, compliance, audits, and process improvement initiatives.