Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides Tier 3 technical support and maintains Microsoft 365, cloud infrastructure, hardware, networks, software integrations, and security configurations. Manages licensing, vendors, joiner/mover/leaver workflows, and technology rollouts; automates administrative tasks using PowerShell or Graph API. Troubleshoots user and hardware issues, develops SOPs and training materials, tracks KPIs, and mentors service desk staff while collaborating across departments.

Provide Level 3 escalation and advanced support for client and internal IT systems. Troubleshoot complex infrastructure issues, develop and document solutions, support projects and key accounts, participate in on-call rotation, and collaborate with engineering, sales, and clients to maintain system reliability.

Provides hands-on desktop, mobile device, Microsoft 365, cloud, server, account, network, and SaaS support for internal users and MSP customers. Responsibilities include troubleshooting, system and device configuration, user provisioning, endpoint security, hardware deployment, onsite customer support, network equipment installation, documentation, escalation, asset management, and disaster recovery assistance.

Supervise NOC staff and oversee monitoring, deployment, administration, maintenance, troubleshooting, and incident management for LAN and WAN infrastructure. Manage network changes, backups, disaster recovery, inventory, lifecycle planning, vendors, budgets, metrics, compliance, and process improvements. Lead staffing, training, performance development, and customer service while supporting shift, weekend, and holiday operations.

Administers Arizona State University's Zoom Phone unified communications system by handling tickets, configuring call queues, shared lines, and users, troubleshooting minor phone issues, and communicating updates to technical and non-technical customers. Maintains telephone, cabling, and wiring documentation, provisions emergency location information, supports telecommunications hardware administration, collaborates across teams, and contributes ideas for using AI to improve operational efficiency.

Supports the Director of Technology by deploying, maintaining, and troubleshooting computers, mobile devices, classroom technology, applications, and network systems. Manages Windows Server Active Directory and network configurations, resolves Tier 2 support tickets, performs system maintenance, assists with escalations and technology projects, and supports campus-wide upgrades. The role also provides customer service to faculty, staff, and students and requires occasional travel between campuses and related locations.

Provides phone, onsite, and online technical support; logs, prioritizes, resolves, and escalates service tickets. Installs hardware, peripherals, operating systems, networking components, and office software; troubleshoots PCs, servers, and applications; analyzes system logs; monitors support queues; and mentors junior help desk staff. The role requires occasional regional travel, weekend work, on-call rotation, shift and location flexibility, confidentiality, and compliance with HIPAA and Joint Commission standards.

Manage IT onboarding and offboarding, hardware and software lifecycles, enterprise SaaS platforms, identity and access controls, endpoint support, inventory, licensing, and vendor coordination. Develop scripts, API integrations, dashboards, automation workflows, and lightweight internal tools. Troubleshoot distributed operational systems, support site launches and deployments, maintain documentation, and assist with security, compliance, audits, and process improvement initiatives.

Provides first-level support for desktop hardware, software, operating systems, printers, user accounts, endpoint security, and network access. Installs and images computers, manages IT assets and software licensing, monitors antivirus and spam systems, performs basic server and backup administration, supports VoIP systems, and escalates unresolved issues. Maintains help desk tickets, assists vendors remotely, trains users, and follows workplace safety policies.

Lead and mature the IT organization supporting infrastructure, end-user support, enterprise applications, integrations, security, and compliance across multiple regions. Define IT strategy, transform processes, manage risk and cybersecurity, ensure productivity tools and asset management are governed, and build a high-performing team. Communicate technology strategy to stakeholders and manage performance, change management, and operational delivery for a rapidly scaling company.