Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides first-level technology support to financial advisors and employees through phone and Salesforce cases. Troubleshoots internal and third-party applications, manages issues through resolution, coordinates escalations with technology teams and vendors, monitors help desk tickets, identifies recurring problems, and develops support documentation and training resources while maintaining service-level expectations.

Supports IT service management across change, release, incident, and problem management. Coordinates software releases and go-live activities, monitors and troubleshoots incidents and batch jobs, communicates with stakeholders, maintains documentation and metrics, supports root cause analysis, and participates in after-hours on-call support. The role also contributes to IT operations monitoring, automation, and workflow improvements.

Provides technical support for desktops, laptops, mobile devices, peripherals, applications, and network-connected systems across ophthalmology practices. Troubleshoots hardware and software issues, manages support requests, prepares equipment and hardware images, supports upgrades, coordinates with vendors and engineering teams, maintains documentation, and trains users. The role also assists with system implementations, equipment ordering, and onsite client troubleshooting.

Leads the operational ownership, support, governance, and lifecycle management of engineering applications. Coordinates incidents, upgrades, releases, vendor relationships, configuration, compatibility, documentation, and continuous improvement across platforms such as Revit, AutoCAD, Navisworks, BIM 360, and Autodesk Construction Cloud. Partners with engineering, IT, business stakeholders, and vendors to prioritize work, maintain application reliability, and align services with project needs. Also leads assigned resources through workload management, coaching, performance feedback, and capability development.

Provides customer-facing technical support for Kinective software products by triaging requests, troubleshooting hardware, software, databases, and server logs, managing Salesforce cases, documenting knowledge articles, reproducing issues in test environments, identifying trends, and coordinating escalations through resolution. The role requires professional communication, timely case updates, adherence to service agreements, and participation in an after-hours support rotation. This is a hybrid position requiring three to four days per week in the office.

Provides advanced technical support for hardware, software, operating systems, networks, servers, workstations, and internal tools. Troubleshoots and documents incidents, supports installations and patching, monitors systems, maintains IT infrastructure records, trains users, and assists with new-hire orientations. Collaborates with global IT teams, escalates issues appropriately, prepares reports, and mentors junior staff. The role is hybrid in Phoenix with routine travel to San Francisco and requires permanent U.S. work authorization without sponsorship.

Provides initial technical support to clients by logging, prioritizing, resolving, and escalating service tickets. Troubleshoots PC hardware, software, servers, networks, and system logs; installs hardware and software; monitors support queues; and meets service-level agreements. The role also mentors junior help desk staff, supports customers onsite and remotely, maintains confidentiality and HIPAA compliance, and participates in occasional regional travel, weekend work, on-call rotations, and shift or location coverage.

Provides IT systems analysis, troubleshooting, workstation and peripheral deployment, application and software maintenance, user support, security system maintenance, and enterprise platform administration. Supports Azure, Active Directory, Microsoft 365, Okta, Dynamics 365, and ERP systems. Develops documentation, monitors application logs, assists with technology purchases and implementations, performs data analysis and reporting, and trains employees on software and workflows.

Administers, maintains, monitors, configures, and troubleshoots SCADA applications and supporting environments. Responsibilities include patching, upgrades, access control, change management, documentation, backup and disaster recovery, system integration, testing, and operational support. The role collaborates with engineering, cybersecurity, infrastructure, vendors, and customers while developing expertise in PI Historian and related data tools. Candidates need at least one year of systems or application administration experience, Windows or Linux expertise, SQL knowledge, and familiarity with operational technology environments.

Provides onsite Tier II desktop support by installing, configuring, maintaining, and troubleshooting PCs, laptops, peripherals, hardware, software, and connectivity issues. Resolves escalated tickets, documents solutions, manages upgrades, develops PC standards and images, maintains hardware inventory, coordinates vendor repairs, and mentors support staff. Requires strong customer service, technical troubleshooting, organization, teamwork, confidentiality, and flexibility.