Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

Provide frontline IT support and local hub coverage, manage Jira Service Management queue and SLAs, administer Okta and Google Workspace, run onboarding/offboarding, build workflow automations, maintain documentation, support macOS devices, and participate in IT projects and occasional onsite travel.

Manage a Technology Operations team, oversee IT services, recommend process improvements, ensure compliance, and mentor staff. Lead initiatives that support infrastructure and business continuity, while managing cost and resource capacity.

The Data Center Support Technician is responsible for hands-on technical troubleshooting, customer support, ticket management, and monitoring infrastructure in a 24/7 data center environment.

Lead and develop the IT team supporting manufacturing systems. Administer Active Directory, SQL Server, networking, and VMware. Develop and maintain applications (PHP, VB.NET, T-SQL), manage backups, disaster recovery, IT projects, budgets, helpdesk, and manufacturing/MES integrations (Cimplicity, RSLinx, SAP). Ensure compliance, training, and continuous improvement.

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

The Senior Administrator will support technology related to safety and security, troubleshoot issues, manage Help Desk tickets, lead a team, and document processes.