Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Administer on-premises Exchange Server, Exchange Online, hybrid, and GCC High environments. Provide operational support, perform maintenance and migrations, automate tasks with PowerShell, manage RBAC and certificates, enforce email security and compliance policies, monitor performance, reduce incidents through problem management, support M&A tenant integrations, and plan backup and disaster recovery strategies.

Provides in-office and remote technical support for employees, managing service tickets, incidents, requests, and SLAs. Supports laptops, printers, conference rooms, networks, and business applications; manages user onboarding, offboarding, hardware, and access. Serves as a resource for Google, Zoom, Slack, and other collaboration tools while maintaining knowledge-base documentation and troubleshooting guides.

Lead a Level 2 technical support team handling real-time retail wireless escalations. Use SQL, API analysis, scripting, and AI tools to diagnose systemic issues, meet SLAs, build monitoring and training, and collaborate with engineering to improve customer-facing services.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.

Provides technical support for payment software and hardware through phone and email, troubleshoots merchant issues, manages Jira Service Desk tickets, performs basic log analysis, supports transaction inquiries, and escalates bugs. The role also trains merchants, documents procedures, coordinates problem resolution, performs root-cause and trend analysis, and participates in rotating after-hours and weekend on-call coverage.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Supports day-to-day NetSuite administration, configuration, user access, data maintenance, integrations, documentation, testing, and front-line issue resolution. The role assists with scripts, workflows, forms, custom records, system migrations, audit tasks, and segregation-of-duties reviews while coordinating with internal stakeholders and a managed service provider.