Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide advanced technical support for AVEVA industrial software, resolving complex customer issues remotely and on-site, mentoring junior staff, delivering training, analyzing support trends, and driving cross-functional improvements to enhance customer outcomes.

Provide DBA II support for CTMS and other database platforms: incident/request intake, troubleshooting, performance tuning, backups, patching, scripting, and documentation. Participate in on-call rotation, mentor junior DBAs, support projects and IT governance, and communicate with stakeholders to resolve issues and meet service objectives.

Provide second-tier technical support and system administration across Windows, macOS, Linux, and mobile devices. Troubleshoot complex issues, manage user accounts, monitor systems, document procedures, mentor junior staff, and participate in IT projects, deployments, and maintenance to ensure performance and security.

Provide mainframe operations and application support across IBM and Unisys environments (OS2200, z/OS, z/VM). Monitor and troubleshoot batch jobs, scheduling (OpCon/BMC), tape systems, and incidents using ITSM tools, perform IPLs, change management, RCA, and coordinate with government and customer personnel. Work 3rd shift and follow DISA processes and SLAs.

On-site System Manager responsible for managing the PremierOne Records Management System for Phoenix PD. Serve as liaison between Phoenix PD and Motorola support, maintain RMS systems, interfaces, and related infrastructure, troubleshoot application, hardware, network and third-party issues, perform MSSQL-related tasks, ensure SLA and contract adherence, communicate status to stakeholders, and proactively improve processes and efficiencies.

Provide remote Level II technical support for clients via tickets, chat, and phone. Troubleshoot server and workstation issues, assist and guide Level I technicians, update knowledgebase articles, follow escalation procedures, meet service goals, and maintain professional communication and documentation.

Provide front-line Tier 1 technical support to internal and external users via phone, ticketing, email, or chat. Triage, diagnose, resolve routine hardware, software, account, MFA, and connectivity issues; document interactions; escalate complex incidents; follow SOPs and maintain data security. Participate in shift handoffs and monitor tickets through resolution.

Perform OEM-quality installations of Titan Secure vehicle security and telematics products, provide hands-on technical support and training, document work in company systems, assist with testing and technical development, manage inventory and scheduling, and represent the company with professional customer service.

Install, configure, and troubleshoot Nextiva CCTV application, Windows servers, and client/server hardware. Perform Nextiva 6.4 upgrades and new installs, build Windows servers via HP iLO, integrate Active Directory, and support international operations with flexible hours. Communicate with stakeholders and work in small agile teams.

Provide 1st- and 2nd-level technical support for Epiq's proprietary and third-party software via phone and email. Log and diagnose incidents in the ticketing system, resolve or escalate issues, communicate status to clients, recreate and describe quality issues, and maintain support documentation and tools to improve incident management.