Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides Level 2 support for databases and data loader processes in an automated manufacturing environment. Responsibilities include troubleshooting technical issues, maintaining database systems, supporting data integration, monitoring alerts, assisting end users, optimizing SQL queries, and following incident management procedures. The role operates in a 24x7, mission-critical support environment and requires collaboration, analytical problem-solving, and adherence to established procedures.

Provides senior desktop support for local and remote users, resolving hardware, software, access, audiovisual, and operating system issues. Responsibilities include escalation support, onboarding and offboarding, access provisioning, asset inventory, vendor coordination, incident reporting, documentation, user orientation, and end-user tool administration. The role also pilots new technology, maintains knowledge resources, identifies recurring issues, and recommends service improvements.

Provides technical support to attorneys and business staff in a 24/7/365 helpdesk call center. Resolves complex issues, documents interactions, manages tickets, follows helpdesk procedures, meets service and quality metrics, escalates security concerns, and delivers clear customer service. The role requires Microsoft Office proficiency, analytical problem-solving, multitasking, and familiarity with AI tools and information security protocols. It is based in a hybrid Phoenix office with a fixed Sunday, Monday, Wednesday, and Thursday schedule.

Monitors and maintains daily enterprise processing, scheduling, backups, ACH, and end-of-day operations for a credit union. Provides technical support for core processing systems, administers monitoring tools, investigates exceptions, escalates issues, prepares service-level reporting, and supports operational continuity through on-call coverage. The role also analyzes process data, identifies service gaps, and helps implement improvements across IT and business teams.

Provides advanced on-site IT support and administration at a manufacturing facility. Administers Microsoft endpoint and security technologies, supports IT and OT systems, troubleshoots infrastructure, coordinates site projects, mentors support staff, performs root cause analysis, and serves as the escalation point between site operations and central IT teams.

Administer and support Procore across multiple enterprise instances, including permissions, configuration, integrations, troubleshooting, maintenance, testing, documentation, governance, and user assistance. Collaborate with project teams and functional leaders to align workflows, support onboarding and releases, resolve tickets, evaluate enhancements, and promote standardized adoption of construction technology systems.

Provides Tier 1 technical support for employees and consultants, managing Salesforce Service Cloud cases from intake through resolution. Coordinates laptop provisioning, imaging, shipping, inventory, troubleshooting, repairs, and endpoint compliance. Administers user accounts, groups, licenses, MFA, onboarding, transfers, and offboarding in Microsoft Entra ID and Okta. Supports Microsoft 365, devices, VPN, telephony, and business applications while documenting solutions, escalating complex issues, and maintaining service-level targets.

Administer and troubleshoot production applications, SFTP workflows, managed file transfers, and third-party integrations. Monitor file deliveries, investigate technical issues, support Azure DevOps deployments, and coordinate production releases with Platform Engineering. Gather requirements, manage vendor authentication and integration testing, and use GitHub and scripting to maintain applications. Ensure secure, reliable file delivery and communicate effectively with technical teams, business stakeholders, and vendors.

Provides onsite IT support for transit operations, including troubleshooting hardware, software, networks, servers, desktops, and vehicle technology. Logs, triages, resolves, and escalates incidents and service requests while supporting users by phone, email, chat, and in person. Acts as a technology liaison, maintains knowledge documentation, provides administrator-level system support, travels to local sites, and participates in after-hours or on-call coverage.

Manages IT operations across multiple sites, including employee onboarding and offboarding, hardware and software lifecycle management, SaaS administration, identity and access controls, endpoint support, inventory, and vendor coordination. Develops automation workflows, API integrations, scripts, dashboards, and lightweight internal tools while supporting security, compliance, documentation, site launches, and operational IT projects.