Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides first-line informational and technical support to insurance producers, marketing, underwriting teams, and agency administrators. Assists with quoting systems, agency management software, and portal applications; onboards administrators; tracks and escalates unresolved inquiries; follows up with customers; reports trends; and recommends improvements to enhance customer experience. Uses VMware and Webex to troubleshoot issues and delivers timely, accurate support through calls and email.

Provides Level I and II IT support, including configuring and maintaining computer and network hardware and software, managing user access and security, troubleshooting networking and printing issues, updating applications, maintaining inventories and documentation, and supporting video conferencing equipment. The role is primarily onsite, includes an on-call rotation, requires approximately 10% travel to branch locations, and involves customer and employee support.

Supports IT, data science, and AI projects in AWS. Assists with troubleshooting hardware, software, and networking issues; system updates; software installation, configuration, and testing; employee technical support; process documentation; and system log maintenance. Collaborates with development and security teams while gaining mentorship and practical experience in IT support and administration.

Provides Tier 2/3 managed IT support for business clients across Windows, macOS, mobile devices, Microsoft 365, Azure, networking, endpoints, hardware, software, and email security. Responsibilities include troubleshooting, administration, ticket documentation, client communication, IT project participation, endpoint management, security remediation, client training, and occasional on-call support.

Provides advanced technical support, mentors Tier 1 specialists, resolves escalated issues, and supports business applications, servers, virtual environments, networks, Microsoft technologies, VPNs, firewalls, and disaster recovery. The role also includes customer communication, system documentation, security reviews, solution deployment, service desk metric performance, and occasional on-site client support.

Directs weekly in-house and livestream media production, special-event technical operations, and church IT support. Responsibilities include managing cameras, lighting, audio, networks, hardware, software, equipment, budgets, and production setup. The role recruits, trains, and schedules volunteers; collaborates with worship and ministry teams; provides technical training; and occasionally edits video, records audio, and creates slides. The position is on-site in Surprise, Arizona, with demanding seasonal hours and physical equipment-handling requirements.

Provide first-line technical support for VisualVault and web-based applications: troubleshoot issues, document actions in ticketing system, meet SLA targets, communicate status to customers, contribute to knowledge base, and collaborate with teams to resolve tickets.

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.

Provides onsite IT and operational support through local deliveries, client visits, equipment pickups, workstation and network device setup, basic hardware replacement, phone answering, office errands, and expense documentation. The role requires reliable transportation, customer service, organization, trustworthy handling of company purchases and equipment, and the ability to lift up to 50 pounds. This is a part-time, fully onsite position involving frequent coordination with service technicians and client locations.

Provides on-site and remote technical support for corporate and remote employees. Diagnoses and resolves hardware, software, network, and end-user computing issues, manages support tickets and walk-up requests, escalates complex issues, mentors junior specialists, and contributes to IT projects and continuous improvement initiatives. Requires strong customer service, communication, troubleshooting, multitasking, and independent work skills.