IT Applications Administrator II (SharePoint & ServiceNow)

Posted Yesterday
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4 Locations
In-Office
65K-90K Annually
Mid level
Financial Services
The Role
Administers and technically owns SharePoint, ServiceNow, and other business applications. Configures and enhances applications using native tools, documents application functions and backups, supports users and escalates issues, and manages related projects. The role partners with business units to understand needs, improve efficiency, and maximize application utilization. It requires application management experience, SharePoint administration expertise, financial services experience, strong communication, critical thinking, organization, and schedule flexibility for maintenance and system changes.
Summary Generated by Built In

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.  

CORE VALUES:  Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus 

    ABOUT THE ROLE: 

    The IT Applications Administrator II is the technical owner of applications that are used by Alerus internal and external clients. This position is responsible to work closely with the applicable Business Unit to understand needs and concerns around the solution. Will use the application's native tools to develop and configure the system. Responsible to create efficiencies and utilize the system to the fullest and provide user and process escalation support. 

    WHAT YOU’LL BE DOING: 

    • Application administration.
    • Develop and enhance utilization of assigned business applications. 
    • Document functions of applications and backup applications. 
    • Project management for applications owned by the IT Application Administration team. 

        WHAT YOU SHOULD HAVE: 

        • Bachelor’s degree or equivalent combination of education and/or related experience. 
        • 3-5 years in an application management position. 
        • Prior experience as a SharePoint administrator is required.
        • Experience working in the financial services industry. 
        • Flexibility with schedule for backup coverage, system conversions, updates, and maintenance. 
        • Ability to adapt easily to change within a fast-paced environment 
        • Demonstrated critical thinking abilities.
        • Ability to analyze issues to determine appropriate actions and meet deadlines. 
        • Excellent verbal and written communication skills with the ability to interact professionally with a diverse group including executives, managers, and internal clients. 
        • Strong organizational and time management skills. 

                      WHAT WE BRING TO THE TABLE: 

                      • Competitive compensation including base salary, bonus and/or incentive opportunities. 
                      • Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings. 
                      • Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.  
                      • Learning and development resources for personal and professional career development, and advancement opportunities. 
                      • Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.  
                      • Support for the communities we live in through paid volunteer time and a company donation match opportunity. 

                              WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds. 

                              BASE PAY RANGE:

                              $65,000 - $90,000 annually 

                              The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. 

                              Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

                              Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
                              This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

                              Skills Required

                              • Bachelor's degree or equivalent combination of education and related experience
                              • 3-5 years of experience in an application management position
                              • Prior experience as a SharePoint administrator
                              • Experience working in the financial services industry
                              • Flexibility with schedule for backup coverage, system conversions, updates, and maintenance
                              • Ability to adapt to change in a fast-paced environment
                              • Demonstrated critical thinking abilities
                              • Ability to analyze issues, determine appropriate actions, and meet deadlines
                              • Excellent verbal and written communication skills and ability to interact professionally with executives, managers, and internal clients
                              • Strong organizational and time management skills
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                              The Company
                              HQ: Grand Forks, ND
                              626 Employees
                              Year Founded: 1879

                              What We Do

                              With roots tracing back to 1879, Alerus is a diversified financial services company. We provide business and consumer banking products and services, residential mortgage financing, employer-sponsored retirement plans and benefits administration, and wealth management services to clients across the U.S. Alerus Financial banking and wealth management offices are located in Grand Forks and Fargo, ND, the Minneapolis-St. Paul, MN metropolitan area and Scottsdale and Mesa, AZ. Alerus Retirement and Benefits plan administration offices are located in St. Paul, MN, East Lansing, MI, and Littleton, CO. We focus on helping clients achieve financial wellness by pairing technological tools with personalized guidance. Our fundamental beliefs are: Do the right thing; cherish people; empower with knowledge; respect everyone; serve with passion; embrace change. Member FDIC Equal Housing Lender Equal Opportunity Employer Investment products are not FDIC insured, not guaranteed, and may lose value.

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