Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide high-volume, multi-channel customer support (chat, phone, email), manage concurrent live chats, meet hourly productivity and SLA metrics, self-serve using internal tools and AI, escalate complex issues, collaborate cross-functionally, identify process improvements, and work flexible schedules including required in-office days.

Provide high-quality customer service to private bankers and clients by opening and maintaining deposit accounts, managing account setup and exceptions, handling inquiries (cards, checks, disputes, statements, stop payments), processing wires/transfers, ordering items, and recommending products while ensuring accuracy and timely follow-up.

Provide friendly, professional customer support via phone, email, and face-to-face. Identify and resolve customer issues, escalate when necessary, follow policies and departmental procedures, manage authorized email queues, meet call and email handle-time targets, and identify trends to improve service. Onsite, Monday–Friday daytime shifts.

Respond to high-volume inbound calls about mortgage servicing, escrow, property insurance and claims. Resolve inquiries (aiming for one-call resolution), process premium disbursements, document account activity, de-escalate complex situations, and use internal systems and Microsoft Office (Excel) to analyze account details.

Provides front-line administrative support and customer service by answering calls, assisting visitors, retrieving information from systems, resolving inquiries, applying payments, communicating outstanding balances, and escalating issues to management. Performs general clerical tasks and other duties as assigned.

Provide first‑level phone-based support in a contact-center environment using NICE CXOne. Triage, log, prioritize, and resolve tickets in ServiceNow (or portals), leveraging knowledge base resources. Multi-task between calls and email, meet SLAs, escalate appropriately, and coordinate with partners. Quickly learn products and procedures, maintain accurate records, and identify recurring issues for leadership.

Support Fidelity customers by answering account questions, processing withdrawals/transfers, placing trades, and delivering excellent service. Receive paid training and study time to obtain SIE, Series 7 Top Off, and Series 66 licenses, work a hybrid onboarding schedule then transition to onsite Investor Center role, and progress on a wealth management development track.

Provide remote customer support for top-tier brands: troubleshoot issues, manage customer transactions, respond empathetically and accurately, uphold data security, and maintain case documentation while working 15–25 hours weekly.

Lead and supervise Customer Relations Associates, coach and manage performance, handle escalated customer issues, analyze metrics and reporting, support onboarding and training, drive process improvements, provide technical support for iMemories applications, and collaborate cross-functionally to resolve order and service issues.

Provide Tier 3 escalated support for customers, drivers, and acquisition issues. Investigate complex cases end-to-end, coordinate cross-functionally, handle VIP escalations, guide outsourced teams, identify recurring problems, and recommend process improvements to reduce repeat contacts and churn.