Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides first-level phone and email support for small business insurance customers. Responsibilities include ticket creation, categorization, prioritization, triage, documentation, troubleshooting, escalation, and resolution using ServiceNow, NICE CXone, knowledge bases, and company procedures. The representative manages multiple requests within service-level deadlines, identifies recurring issues, coordinates with business partners, and develops knowledge of commercial insurance products and underwriting guidelines.

Own and resolve the most complex customer escalations via email, conduct QA and audits of Tier 1/2 ticketing, perform root-cause analysis, maintain SOPs and documentation, and act as a subject-matter expert to reduce escalations and improve processes.

Provides daily service and support to wealth management clients, handling calls, transactions, issue resolution, compliance and fraud identification, and escalation of complex matters. Maintains knowledge of assigned accounts, follows departmental procedures, resolves exceptions, and supports client satisfaction and relationship expansion. Requires banking administrative experience, strong communication and customer service skills, problem-solving ability, data interpretation, and Microsoft Office proficiency.

Provides Tier 1 technical support to B2B SaaS customers through email tickets and phone calls. Troubleshoots software issues, develops workarounds, investigates and escalates bugs, communicates updates, and maintains customer satisfaction and support metrics. Collaborates with Customer Success while managing changing priorities in a fast-paced environment.

Accept passenger trip reservations, collect and enter scheduling information, provide transportation service guidance, update passenger records, coordinate cancellations and schedule changes with operations staff, and deliver excellent customer service. The role requires accurate multitasking, effective communication, reliable attendance, professional conduct, and maintaining organized records in a fast-paced environment.

Handle inbound and outbound calls and emails from account owners and financial institutions. Provide account information, place trades, issue statements and confirmations, resolve inquiries with bank partners, and complete escheatment-prevention outreach. Manage call-center queues, prioritize multiple tasks, and support management-assigned special projects while delivering accurate, professional service.

Reviews public assistance applications and determines eligibility through interviews, fact gathering, and verification. Communicates with applicants, claimants, employers, representatives, healthcare providers, and government agencies to resolve concerns and explain program rules. The role is fully onsite in Phoenix, includes seven weeks of training, and involves an eight-week assignment with possible transition to permanent state employment.

Supports client service requests, researches and resolves client concerns, maintains client information in a CRM, completes administrative tasks, and assists with special projects. The intern works with local and centralized teams, follows compliance and risk procedures, ensures documentation requirements are met, and contributes to a positive client experience. This is a 10-week, full-time, in-office internship focused on professional development, mentorship, and financial services experience.

Provides remote customer support for leading brands by handling inquiries, troubleshooting issues, reviewing transactions, supporting sales, protecting customer information, and managing cases accurately. The role requires empathetic communication, independent work, attention to detail, multitasking, and a quiet home-office setup with reliable wired internet and required equipment.

Provides operational and client support for wealth advisors, including account openings, money movement, transfers, maintenance, notifications, distributions, and document processing. Handles client and advisor inquiries, resolves complex issues, prepares forms and reports, manages mail and team inboxes, and coordinates escalations. Builds client relationships, supports sensitive life-event transactions, refers clients for financial guidance, and trains department staff.