Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Provides academic advising and student support for undergraduate Political Science, Global Studies, and International Relations students. Advises students individually and in groups, monitors academic progress using student information systems, supports degree completion and retention, connects students with university resources, resolves academic concerns, assists with program development, and collaborates with faculty, staff, and campus partners.

Provides Level 1 support for website-related requests through email, phone, and web submissions. Troubleshoots website, content, inventory, and technical issues; documents and escalates product malfunctions; assists customers with web-building tools; and collaborates with Customer Success, OEM, onboarding, development, vendor, and content teams. The role also requires learning automotive products, integrated marketing strategies, and the Apollo platform.

Greet students and visitors, answer questions about accounts and studio activities, maintain organized information, support management and team members, engage prospective clients, schedule and prioritize daily tasks, and deliver outstanding customer service.

Greet students and visitors, answer account and studio questions, maintain organized information for management, build rapport with clients, assist prospective students, prioritize daily tasks, and ensure excellent customer experience and follow-through.

Handle high-volume email and phone inquiries related to tolls and violations, process payments, research and resolve liability and disputes in iFACS, maintain process documentation and dashboards, audit inbox processes, and support special projects as assigned.

Serve as the primary contact for ultra-high-net-worth clients, resolve complex account issues, provide investment guidance, and proactively identify client needs using a consultative selling framework. Collaborate across teams, document feedback for service improvements, and build expertise in Vanguard products and industry trends to enhance the client experience.

Manages and triages client feedback through a closed-loop process, ensuring timely acknowledgment, routing, tracking, escalation, and professional communication. Coordinates with subject matter experts to deliver responses, monitors service levels, addresses aging items, supports SME coverage and onboarding, and contributes to reporting, governance, and workflow improvements. The role emphasizes client-centric execution, stakeholder coordination, operational discipline, and high-quality service delivery.

Provides daily service and support to wealth management clients, handling calls, transactions, issue resolution, compliance and fraud identification, and escalation of complex matters. Maintains knowledge of assigned accounts, follows departmental procedures, resolves exceptions, and supports client satisfaction and relationship expansion. Requires banking administrative experience, strong communication and customer service skills, problem-solving ability, data interpretation, and Microsoft Office proficiency.

Resolves complex client requests through inbound calls, chats, and emails. Provides accurate account maintenance, explains solutions, escalates risk-related issues, records interaction data, navigates multiple systems, follows banking regulations and controls, and identifies opportunities to deepen client relationships through digital solutions. Requires reliable attendance, strong communication, problem-solving, adaptability, and English and Mandarin proficiency.

Provide high-quality inbound phone support to advisory clients, process and verify service forms, document interactions, resolve issues or escalate, follow workflows and compliance, and collaborate with internal teams to improve service delivery.