Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Reviews and investigates customer vehicle claims, validates documentation, coordinates inspections, mediates disputes, negotiates repairs or pricing, and resolves arbitration cases. The role communicates with buyers, sellers, dealers, and internal departments while maintaining accurate case files, applying financial approval limits, and escalating complex matters when necessary.

Provide high-quality inbound phone support to advisory clients, process and verify service forms, document interactions, resolve issues or escalate, follow workflows and compliance, and collaborate with internal teams to improve service delivery.

Provide day-to-day customer service and operational support for surety accounts: create and maintain account and bond files, process premiums, renewals, endorsements, and cancellations, audit agent bond logs, generate reports, resolve billing discrepancies, liaise with agents, underwriters, legal and other internal teams, and assist with rating and quote guidance.

Provides bilingual Spanish-English support for fraud-related client requests through inbound calls, chats, and emails. Resolves account issues, records interaction data, performs account maintenance, recommends solutions, escalates risk-related cases, and ensures regulatory and procedural compliance. The role requires accurate multitasking across systems, strong communication, problem-solving, adaptability, reliable attendance, and availability for second-shift, weekend, or holiday schedules.

Provides high-volume technical support to university students through phone, email, live chat, and social media. Troubleshoots online classroom access, browsers, and e-learning applications; documents resolutions; meets call center and first-contact resolution metrics; escalates complex or recurring issues; and provides clear, patient guidance in a structured virtual environment. Requires schedule flexibility, strong communication, multitasking, problem-solving, and customer service skills.

Serves as the primary customer contact for order, shipment, return, and account inquiries. Tracks deliveries, researches issues, routes customers to internal teams, maintains accurate records, documents interactions, and supports process improvement. The role requires strong communication, organization, problem-solving, attention to detail, and proficiency with computer systems and databases while collaborating with sales, operations, billing, and technical support teams.

Respond to member inquiries by phone, email, text, and live chat. Support billing questions, policy changes, renewals, and online portal issues accurately and efficiently. Manage multiple applications, prioritize tasks, communicate clearly, and solve problems thoughtfully. Complete paid onboarding and work a full-time hybrid schedule with occasional Saturdays and holidays. The role offers a $53,000 starting salary, overtime eligibility, and performance bonuses.

Provides customer support through phone and virtual chat by answering product and website questions, resolving concerns, documenting interactions, educating customers, and following up proactively. The role requires empathy, active listening, accurate communication, timely issue resolution, and collaboration in a contact center environment. Employees also complete administrative tasks, attend meetings, follow safety procedures, and maintain their work area. Bilingual English and Spanish skills and printing or wide-format production experience are desirable.

Provides post-sale technical and non-technical customer support through phone, online chat, text, or walk-in service centers. Resolves customer issues, handles complex inquiries, coordinates customer orders with production and distribution teams, supports returns or repairs, and may train lower-level employees. The role requires broad operational knowledge, independent judgment, and analysis of non-routine problems.

Leads Caris Detect customer support operations, including team management, case ownership, service levels, escalations, customer experience, performance reporting, platform support, process scalability, and compliance. Partners with clinical, laboratory, billing, commercial, IT, product, and external teams to resolve issues and improve workflows, automation, self-service, and support quality across patients, providers, and strategic partners.