Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Handle auto claims from initial report through resolution, guiding insured customers and claimants after accidents. Provide empathetic phone support, investigate and process claims, coordinate with stakeholders, solve problems, document activity, and manage multiple systems in a fast-paced environment. The role includes paid training, licensing, hybrid work, and additional in-person training during the first six months.

Own inbound customer inquiries via phone (with email/chat flexibility), research complex benefits questions, collaborate cross-functionally to influence product, meet quality/productivity standards, and support peak-season overtime and blackout PTO periods.

Supports internal and external customers with financial-services inquiries, complaints, disputed matters, and complex transactions. Investigates issues, identifies regulatory and operational risks, classifies cases, negotiates resolutions, processes settlements, and escalates non-routine concerns. The role requires customer contact experience, legal-document comprehension, independent research, knowledge of liens and levies, sound judgment, Microsoft Office proficiency, and a hybrid schedule in Tempe, Arizona.

Provides frontline email, phone, and chat support to real estate agents and MLS partners. Resolves product, technical, and data issues; documents and escalates complex problems with reproduction steps and account details; communicates recurring feedback to internal teams; maintains product knowledge and meets service quality and productivity goals.

Provides customer service and client relations support while managing service requests, scheduling, affiliate communication, and complex work orders. Coaches and trains entry-level customer service representatives through job shadowing and on-the-job guidance, identifies performance improvements, reports training progress, and serves as a subject matter expert. Maintains accurate confidential data, supports shift handoffs, and contributes to team efficiency and positive workplace culture.

Provides frontline customer support for home buying and selling transactions through phone and written communication. Resolves complex issues, de-escalates interactions, coordinates with internal teams and external partners, explains real estate processes, and shares customer insights with product teams. Meets performance and customer satisfaction goals while working a Friday-Tuesday schedule, including evenings and weekends, with four in-office days per week in Tempe.

Provides high-volume customer support through phone, email, and SMS; researches issues, delivers solutions, meets service metrics, maintains records, and collaborates across departments. Requires strong communication, multitasking, troubleshooting, organization, and customer-service skills. This hybrid role requires Tuesday office attendance, stable internet, and residence in Phoenix or Atlanta, with evening, weekend, and holiday flexibility.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Provides bilingual English-Spanish customer service to insurance policyholders and agents. Responsibilities include answering calls and emails, resolving policy questions and complaints, processing account changes, organizing documents in OnBase, preparing correspondence, monitoring activity for issues or fraud, and completing departmental projects. The role requires accurate communication, confidentiality, problem-solving, multitasking, and knowledge of insurance policies and procedures.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.