Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Senior-level role resolving complex customer account issues and escalations within auto operations. Manages account investigations, liaises with cross-functional teams, ensures policy compliance, communicates outcomes to customers, and supports process improvements and mentoring.

Handle high-volume inbound calls from real estate agents and brokers, resolve product, billing, and technical inquiries, update Salesforce records, meet productivity and quality targets, and collaborate with teammates to improve processes. Must provide empathetic, accurate support and adhere to attendance and training requirements.

Provide phone and digital customer support for insurance policy, coverage, billing, and service inquiries. Use AI-guided tools and CRM systems to resolve complex issues, validate call summaries, document interactions, escalate as needed, and contribute to process improvements. Participate in paid training and ongoing development.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Serve as the Zendesk subject-matter expert for Professional Services: configure and optimize Zendesk workflows, gather and document requirements, design intake-to-delivery solutions, support integrations and governance, and drive change management, security, and stakeholder enablement.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Serve as client advocate handling high-volume client requests across platforms and systems. Research issues, provide resolutions, dispatch vehicles, assist onboarding, document interactions, collaborate cross-functionally, and meet performance metrics while maintaining client satisfaction.

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.