Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Leads an Ebill technical and production support contact center serving merchant billers and application users. Oversees people leadership, daily operations, service levels, technical troubleshooting, escalations, incident resolution, risk controls, reporting, compliance, and continuous improvement. Partners with product, technology, operations, account management, and third-party providers to resolve payment application issues and minimize customer disruption.

Supports onboarding of new insurance agents by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, communicating status updates, and processing system integrations. Also provides administrative support including phone assistance, calendaring, and executive correspondence. The role requires customer service, organization, accurate data entry, Microsoft 365 proficiency, discretion, and strong communication skills.

Handle auto insurance claims from initial report through resolution. Guide insured customers and claimants after accidents, provide empathetic customer service, assess information, solve problems, manage claim details, and coordinate the process using multiple systems. The role includes paid training and licensing, hybrid work in Chandler, Arizona, and additional in-person training during the first six months.

Leads and develops Customer Care Specialists, handles complex technical and fraud-related escalations, delivers training, analyzes customer feedback and operational trends, and drives process improvements. The role optimizes AI-powered customer service tools, partners with Product, Engineering, QA, and Workforce Management, and maintains performance documentation and reporting.

Lead and develop a team of Customer Experience Specialists delivering high-quality support across communication channels. Manage performance metrics, staffing, coaching, escalations, customer issues, recruiting, onboarding, and training. Partner with Operations and cross-functional teams to use customer insights for operational and product improvements. The role requires an in-office schedule in Tempe, Arizona, including evening, weekend, and holiday availability.

Provide high-volume inbound phone support to real estate agents and brokers: troubleshoot product and billing issues, update Salesforce records, achieve one-call resolution targets, and follow attendance and quality guidelines in a hybrid Scottsdale office.

Resolve client escalations and disputes using web-based systems; research issues, update databases, communicate with residents and internal teams, facilitate timely resolution, ensure data accuracy and confidentiality, support handoffs between shifts, and perform ad-hoc projects while fostering a positive team environment.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Provides empathetic support to students through calls, chats, texts, and emails. Handles Tier II tickets and escalations, resolves issues, uses AI-powered tools, documents feedback and product bugs, and shares insights with stakeholders. The role requires strong communication, multitasking, de-escalation, time management, product learning, and availability for evening or weekend shifts. It is primarily remote and customer-facing, with interactions occupying over 80% of the workday.

Provides timely customer service and issue resolution for payroll partners and insureds through email and platform channels. Handles policy issuance, billing and agency questions, cancellations, renewals, escalations, and complex requests while meeting service-level agreements. Builds partner relationships, advocates for customer needs, identifies process improvements, and supports onboarding, peer training, system testing, and maintenance of standard operating procedures and training resources.