Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides customer service and client relations support while managing service requests, scheduling, affiliate communication, and complex work orders. Coaches and trains entry-level customer service representatives through job shadowing and on-the-job guidance, identifies performance improvements, reports training progress, and serves as a subject matter expert. Maintains accurate confidential data, supports shift handoffs, and contributes to team efficiency and positive workplace culture.

Manage customer offboarding for 401(k) plan terminations and provider transfers through phone and email. Coordinate complex workflows across Operations, Compliance, Finance, Product, and Engineering; investigate issues, resolve escalations, manage support queues, and maintain quality and response benchmarks. Identify customer trends, recommend process improvements, handle sensitive conversations empathetically, and use customer service platforms and AI tools to deliver efficient support.

Provides frontline customer support for home buying and selling transactions through phone and written communication. Resolves complex issues, de-escalates interactions, coordinates with internal teams and external partners, explains real estate processes, and shares customer insights with product teams. Meets performance and customer satisfaction goals while working a Friday-Tuesday schedule, including evenings and weekends, with four in-office days per week in Tempe.

Provides internal customer support to branch employees through inbound calls, procedural guidance, transaction assistance, and first-contact resolution. Reviews policies and procedures, supports critical banking transactions, mitigates risk, escalates non-routine issues, and recommends process or documentation improvements. The role requires participation in a seven- to eight-week training program, Saturday work initially, variable shifts, and a hybrid schedule in Phoenix.

Provides escalated customer support for contact center representatives, dealers, carriers, clients, and vendors. Responsibilities include resolving complex requests, monitoring queues and backlogs, supporting training, troubleshooting issues, coordinating with internal departments, maintaining dealer and carrier relationships, and contributing to reporting, data analysis, process improvements, and project management. The role is hybrid, requires shift flexibility and occasional travel, and supports automotive logistics services.

Provides customer support for Boost Mobile by resolving billing, device, product, troubleshooting, and hardware questions. Promotes wireless services, maintains product and pricing knowledge, aims for one-call resolution, identifies service improvement opportunities through call-trend analysis, and supports diverse customers with technical solutions. Full-time paid training is provided, with on-site work and flexible evening, weekend, and holiday shifts.

Provides inbound customer support to real estate agents and brokers by answering product, software, billing, and general inquiries. Maintains accurate Salesforce records, troubleshoots issues, resolves interactions efficiently, meets service and productivity goals, and collaborates with teammates. The role requires strong communication, multitasking, adaptability, product learning, reliable attendance, and comfort working in a high-volume phone-based environment.

Supports onboarding of new insurance agents by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, communicating status updates, and processing system integrations. Also provides administrative support including phone assistance, calendaring, and executive correspondence. The role requires customer service, organization, accurate data entry, Microsoft 365 proficiency, discretion, and strong communication skills.

Handle auto insurance claims from initial report through resolution. Guide insured customers and claimants after accidents, provide empathetic customer service, assess information, solve problems, manage claim details, and coordinate the process using multiple systems. The role includes paid training and licensing, hybrid work in Chandler, Arizona, and additional in-person training during the first six months.

Provides advanced remote diagnostic and repair support for vehicle issues, owns complex escalation cases, publishes service bulletins, and coordinates resolutions with TAC advisors, dealers, Field Service Engineers, Quality, Engineering, and leadership. The role identifies emerging product issues, develops solutions, delivers presentations, and maintains strong cross-functional relationships while supporting high-voltage automotive systems.