Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide high-volume inbound customer support via phone, email, and SMS; identify client needs, research issues, and deliver solutions. Maintain proficiency with knowledge base, platforms, systems, and customer-facing tools; meet quality and performance targets, collaborate across teams, and work occasional evenings/weekends as required.

Handle high-volume inbound calls from real estate agents and brokers, resolve product, billing, and technical inquiries, update Salesforce records, meet productivity and quality targets, and collaborate with teammates to improve processes. Must provide empathetic, accurate support and adhere to attendance and training requirements.

Provide inbound phone, email, and chat support for small-business customers on benefits and payroll issues. Own customer inquiries end-to-end, research solutions using internal resources, meet quality/productivity standards, collaborate with cross-functional teams to influence product, and support seasonal volume spikes with possible weekend overtime.

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Provide empathetic phone and email support to members, assist with onboarding and account setup, answer questions, coach members, document interactions, and collaborate with the team to resolve issues.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Resolve client escalations and disputes using web-based systems; research issues, update databases, communicate with residents and internal teams, facilitate timely resolution, ensure data accuracy and confidentiality, support handoffs between shifts, and perform ad-hoc projects while fostering a positive team environment.

Contact customers with overdue loans via high-volume inbound/outbound calls, negotiate and execute payment arrangements per company call flow, resolve complex late-payment issues with professionalism and empathy, accurately record interactions in the company database, and maintain strong time-management and remote-work discipline.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.

Provide inbound/outbound email and phone support via Zendesk, resolve guest and merchant issues, meet ticket and QA targets, escalate complex issues, communicate technical problems to development, and suggest process improvements.