Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide inbound phone, email, and chat support for small-business customers on benefits and payroll issues. Own customer inquiries end-to-end, research solutions using internal resources, meet quality/productivity standards, collaborate with cross-functional teams to influence product, and support seasonal volume spikes with possible weekend overtime.

Lead virtual inbound customer service operations in targeted communities, expand talent pipelines (including Military Spouse Program), build governance and operating cadence, manage stakeholder and community partnerships, translate community needs into scalable processes, drive metrics-based performance, ensure employee engagement and audit-ready operations, and represent the firm in public and media settings.

Lead and develop a team of Customer Experience Specialists delivering high-quality support across communication channels. Manage performance metrics, staffing, coaching, escalations, customer issues, recruiting, onboarding, and training. Partner with Operations and cross-functional teams to use customer insights for operational and product improvements. The role requires an in-office schedule in Tempe, Arizona, including evening, weekend, and holiday availability.

Support internal and external customers with complex financial-services inquiries and complaints. Investigate issues, process transactions, assess regulatory and legal risks, classify cases, and resolve disputed matters through negotiation or settlement. Escalate non-routine concerns, interpret legal documents, and maintain compliance with company requirements. The role follows a hybrid schedule in Tempe, Arizona, with occasional overtime and a weekday afternoon shift.

Provide high-quality customer service for escalations and complex issues, investigate concerns, own resolutions within compliance, coach peers, identify process improvements, and maintain strong attendance and communication while working from a secure home office.

Provides escalated technical customer support for the vAuto product through phone and online channels. Troubleshoots hardware, software, access, and data issues; resolves routine to moderately complex problems; escalates difficult cases; documents inquiries and resolutions; follows up with customers; and collaborates with technical experts and cross-functional teams. Preferred experience includes SQL or XML investigation, Salesforce case logging, and Genesys PureCloud.

Provide high-volume inbound phone support to real estate agents and brokers: troubleshoot product and billing issues, update Salesforce records, achieve one-call resolution targets, and follow attendance and quality guidelines in a hybrid Scottsdale office.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Resolve client escalations and disputes using web-based systems; research issues, update databases, communicate with residents and internal teams, facilitate timely resolution, ensure data accuracy and confidentiality, support handoffs between shifts, and perform ad-hoc projects while fostering a positive team environment.

Provide front-line phone support for Boost Mobile customers: troubleshoot devices, billing, and service issues; promote products and plans; aim for one-call resolution; analyze call trends and escalate or recommend process improvements.