Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide Tier 3 escalated support for customers, drivers, and acquisition issues. Investigate complex cases end-to-end, coordinate cross-functionally, handle VIP escalations, guide outsourced teams, identify recurring problems, and recommend process improvements to reduce repeat contacts and churn.

Provide visible customer-service presence across the resort by patrolling via golf cart, assisting guests with RV parking, responding to service requests, inspecting grounds, reading utility meters, reporting maintenance and safety issues, staffing the gate as needed, completing logs and reports, and supporting other departments.

Answer inbound and make outbound calls to borrowers to explain loss mitigation options, evaluate hardship documentation, communicate approvals/denials, escalate liquidation cases, coordinate with intake and escalation teams, and help finalize loan workouts to avoid foreclosure, following company policies and government program requirements.

Own and resolve the most complex customer escalations via email, conduct QA and audits of Tier 1/2 ticketing, perform root-cause analysis, maintain SOPs and documentation, and act as a subject-matter expert to reduce escalations and improve processes.

Provide day-to-day customer service and operational support for surety accounts: create and maintain account and bond files, process premiums, renewals, endorsements, and cancellations, audit agent bond logs, generate reports, resolve billing discrepancies, liaise with agents, underwriters, legal and other internal teams, and assist with rating and quote guidance.

As an Operational Inside Support Representative, you'll provide customer service, support order processing, and assist in pricing, sourcing, and quoting.

Provide front-office appointment coordination and customer service; use MS Office and keyboarding (50+ WPM); follow written/oral instructions; interact with diverse clients; work standard business hours including nights/weekends as needed; perform light physical tasks and repetitive motions in an office environment.

Provide in-home pet care including daily check-ins, dog walks, and pet-sitting visits. Follow detailed care instructions, send photo visit summaries, use scheduling and tracking apps, complete shadow training, and maintain reliable communication with clients and the office.

Lead and scale a multi-channel Customer Experience team (email, live chat, phone), launching new channels and driving SLAs, quality, staffing, coaching, and reporting. Troubleshoot escalations, use data and AI/automation to improve workflows, surface product issues, and partner cross-functionally to deliver scalable support in a fast-moving SaaS/fintech scale-up.

Provide in-person customer support at a Flexdrive Lyft hub: check in customers, assign and prepare rental vehicles (fueling, cleaning, telematics, plates, inspections), manage lot organization and vehicle transport, process returns, flag issues, and uphold high service standards while collaborating with the team.