Top IT Support & Helpdesk Jobs in Philadelphia, PA

Build and own the company's IT function: manage employee devices and onboarding, identity and access (SSO/MFA), SaaS administration, secure networking, MDM and endpoint security, vendor selection, and automation. Partner with teams to meet defense security and compliance (CMMC, NIST 800-171) requirements while scaling IT processes and infrastructure.

Own day-to-day resolution of helpdesk tickets for a two-sided marketplace: diagnose root causes using logs/tools, triage and route issues, lead RCAs and incident management, monitor release quality, maintain troubleshooting docs and SOPs, manage ticketing system and routine IT operations.

Provide first-line help desk support for Windows and mobile devices; configure and manage iPhone/iPad/Android via MDM; onboard/offboard users; troubleshoot software, hardware, and peripherals; support Office 365 administration; document solutions and escalate complex issues as needed.

Manage programming and configuration of internal end-user applications integrated with business processes and IT infrastructure. Analyze technical requirements, implement and harden Windows Server and Active Directory environments, automate with PowerShell, maintain virtualization (Hyper-V/VMware), support testing, deployments, monitoring, backups, and mentor junior analysts.

Provide hardware deployment, onboarding, and technical support for restaurant clients: configure and ship equipment, troubleshoot networking and telephony issues (remote and onsite), resolve outages, document cases, and escalate when needed. Support frontline onboarding for pizza and Chinese American restaurants and build working knowledge of Tarro's hardware and backend systems.

Provide post-sales technical product support: analyze customer needs, develop technical requirements, configure and deploy solutions, manage server rollouts and engineering workloads, resolve break/fix tickets, produce capacity reports, and act as technical liaison between customers, sales, and engineering teams.

Manage and coordinate incident lifecycle for production systems: identify, triage, resolve incidents within SLAs, perform root-cause analysis for high-severity incidents, interface with operations and engineering, support Unix/Linux environments, use monitoring tools, and participate in 24/7 on-call rotations including weekends and holidays.

Provide front-line desktop, phone, and systems support across Malvern locations: troubleshoot issues, create and manage support tickets, configure new PCs, assist department leads, and ensure timely resolution of IT requests.

Provide front-line IT support for desktops, telephony, and systems: troubleshoot and resolve issues, create and manage support tickets, set up new PCs, assist department leads, and travel occasionally between Malvern locations.

Provide proactive on-site and remote IT support for clients: monitor and remediate infrastructure, perform maintenance and backups, assist onboarding/offboarding, document systems and procedures, escalate issues, participate in on-call rotations, and support other departments to reduce reactive support.