Top IT Support & Helpdesk Jobs in Philadelphia, PA

Own and administer the firm's Intapp application suite, including user support, security, configuration, monitoring, upgrades, patching, documentation, integrations, workflows, forms, datasets, and SQL-based reporting. Partner with New Business Intake, Conflicts, Legal Operations, vendors, and cross-functional teams while supporting migration from on-premise systems to Intapp's cloud platform.

Administer GitHub, Jira, Confluence, AWS, and engineering lab systems; manage permissions, workflows, access, infrastructure operations, automation, and developer support. Maintain Linux-based lab environments, troubleshoot AWS and system access issues, document procedures, and coordinate with engineering, program management, IT, DevOps, and onsite personnel. The role requires reliable execution of routine administration, clear communication, and escalation of architectural or high-risk changes.

Provides production application support for financial services platforms, including troubleshooting, monitoring, incident response, root cause analysis, health checks, technical diagnostics, and escalation. The role also designs process automation, supports application environments, partners with QA, development, and business teams, and mentors junior staff. Candidates need a bachelor’s degree or equivalent experience, 4–6 years of application or production support experience, financial services experience, and proficiency in Java, Oracle, Perl, and Python.

Supports IT and manufacturing technology initiatives involving asset management, documentation, process improvement, automation, data quality, IT/OT systems, ERP, cybersecurity, and approved AI projects. The intern researches technology solutions, documents requirements and processes, identifies self-service and workflow improvements, and collaborates with IT, Engineering, Operations, and other teams on defined projects.

Leads day-to-day internal IT support, serving as the senior escalation point for hardware, software, network, and connectivity issues. Provisions workstations, mobile devices, warehouse scanners, and shipping printers; administers accounts and permissions; manages ticket queues and SLAs; and develops proactive fixes, scripts, and training. The role collaborates with network engineers and vendors to maintain local infrastructure and minimize operational downtime.

Supervise Tier I Knowledge Center service desk agents supporting external users of federal mission applications. Manage shift scheduling, coaching, quality assurance, ticket documentation, escalations, SLA/XLA performance, incident response, and operational reporting. Coordinate with Tier II/III resolver groups, lead special projects and application updates, improve chatbot and knowledge content, and act as Knowledge Center Lead when needed. The role is remote with up to 10% travel and requires an active Secret clearance.

Supports client CMMS projects through equipment data verification, data cleansing, migration, system entry, and technical reviews. Provides end-user support, maintains asset records, tracks requests, and contributes to KPI reporting and business intelligence analysis. Collaborates with stakeholders, prepares project status updates, communicates delays, and assists with optimization initiatives. The role is primarily on-site with travel of up to 25%.

Provide expert Windows administration and Tier 1/2 desktop support for the company’s laptop fleet. Responsibilities include Windows imaging, deployment, patching, lifecycle management, Active Directory and Microsoft 365 administration, hardware and connectivity troubleshooting, laptop provisioning, asset inventory, endpoint compliance, and process improvement. The role supports users both remotely and in person while maintaining strong customer service and resolving complex technical issues.

Provides fully onsite Tier 1 and Tier 2 IT support at a manufacturing facility, troubleshooting hardware, Microsoft 365, mobile devices, printers, conference systems, networks, and Intune-managed devices. Responsibilities include ticket management, imaging, patching, asset documentation, onboarding and offboarding, executive and laboratory support, event assistance, reporting, vendor coordination, and user training. Requires strong customer service, communication, hardware troubleshooting, Microsoft 365 proficiency, and familiarity with ITIL and GxP practices.

Configure, stage, image, enroll, test, and troubleshoot smartphones, tablets, laptops, routers, and related managed mobility equipment. Provide Tier 1 and Tier 2 technical support, document incidents and resolutions, maintain accurate asset and configuration records, follow customer-specific build requirements, perform quality checks, and support device deployments, returns, replacements, and redeployment workflows.