Top IT Support & Helpdesk Jobs in Philadelphia, PA

The IT Infrastructure Managed Services Director leads cloud and network architecture solutions, drives business growth, and mentors teams, ensuring exceptional service delivery and client satisfaction.

The Director of Technology leads the IT function, focusing on strategy, infrastructure, vendor management, and project execution for new cafe openings, ensuring operational reliability and security compliance.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

Provide onsite systems administration and help-desk support for NSWC-PD, troubleshooting user systems (including laptops), maintaining information systems per DoD requirements. Must hold active Secret clearance and IAT II certification, have an associate degree in a related field, and at least three years' relevant experience.

Provide first-line remote support for PAR OPS back-office restaurant software: answer calls/emails, diagnose issues, create and manage tickets in Service Cloud, escalate to Level 2, contribute to knowledge base, and use Data Central, RightAnswers, and Microsoft Office tools to resolve client problems.

Provide phone/email/chat support to diagnose, troubleshoot, repair, and document software and network issues (Microsoft SQL, web servers, payment terminals, printers, Android/iOS). Monitor ServiceNow tickets, escalate as needed, assist with system setup/configuration and integration tools, ensure application/script performance, mentor colleagues, and contribute to knowledge-base articles.

The Relativity Senior Systems Administrator will implement and maintain ALS software solutions, manage system infrastructure, perform maintenance, and ensure proper documentation and reporting.

The Application Support Specialist provides technical support for applications, manages service tickets, documents processes, and collaborates with vendors and business units to enhance technology solutions.

Designs and administers platforms, supports Azure Virtual Desktop configurations, monitors health and performance, and collaborates with cross-functional teams.