Top IT Support & Helpdesk Jobs in Philadelphia, PA

The Senior Technical Support Analyst provides advanced application support for complex issues, conducts root cause analysis, and mentors team members. They ensure efficient resolution of technical problems and maintain documentation, enhancing customer satisfaction and minimizing downtime.

The Director of Technology leads the IT function, focusing on strategy, infrastructure, vendor management, and project execution for new cafe openings, ensuring operational reliability and security compliance.

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Provide technical support for Zscaler products focusing on troubleshooting security and networking issues while ensuring client satisfaction and operational excellence.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Serve as the onsite lead for a Philadelphia customer: manage contract compliance, liaise between Motorola, local partners and the customer, diagnose and escalate system failures, monitor availability, support technical upgrades, maintain service histories and identify growth opportunities with sales.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.