Top IT Support & Helpdesk Jobs in Philadelphia, PA

The Director of Technology will lead, scale, and modernize the IT function to support daily operations and growth, managing a team and vendor relationships.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Serve as the onsite lead for a Philadelphia customer: manage contract compliance, liaise between Motorola, local partners and the customer, diagnose and escalate system failures, monitor availability, support technical upgrades, maintain service histories and identify growth opportunities with sales.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

The Systems Associate supports company systems by resolving software issues, enhancing operational efficiency, assisting users, and ensuring system security and reliability.

Lead the transformation of IT infrastructure, focusing on cloud migration, automation, and modernizing legacy systems to improve scalability and performance.

Designs and administers platforms, supports Azure Virtual Desktop configurations, monitors health and performance, and collaborates with cross-functional teams.