Top IT Support & Helpdesk Jobs in Philadelphia, PA

Provide entry-level, customer-facing IT support by resolving service desk tickets, troubleshooting hardware/software issues, performing device setup and maintenance, supporting deployments and updates, documenting resolutions, assisting onboarding and training, and traveling to nearby retail locations as needed under senior staff guidance.

Provide remote technical support for Dealer.com customers: handle escalated requests, troubleshoot website/hardware/software/user access issues, train customers, document cases, follow up, and coordinate with internal teams to resolve complex problems.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.

Manage IT procurement, asset intake, inventory tracking, and disposal. Create purchase orders, approve invoices, tag equipment, complete inventory transfers and reports, maintain budget records, document processes, and perform general administrative tasks while coordinating with vendors and city departments.

Provide Tier 1 and Tier 2 helpdesk and onsite support for Windows PC environments: troubleshoot hardware, software, networking, and phone issues; log and follow up on tickets; deploy and image devices; assist onboarding; maintain inventory; escalate complex issues.