Top IT Support & Helpdesk Jobs in Philadelphia, PA

Provides on-site technical support for employees, contractors, and new hires across PCs, mobile devices, peripherals, Microsoft products, printers, meeting-room technology, and applications. Configures hardware and software, manages onboarding and equipment inventories, ensures patch compliance, documents resolutions, trains users, coordinates vendors, and supports technology projects including office moves, migrations, rollouts, and security compliance initiatives.

Lead and execute the company's managed IT strategy and roadmap. Oversee Service Delivery, Professional Services, NOC, Helpdesk, Field Support and SOC relationships. Architect large-scale cloud, security, and multi-site solutions, own solution estimating, vendor/contract negotiations, compliance (SOC II, ISO 27001, HIPAA), KPIs and budgets, and drive automation, AI, and analytics adoption while supporting executive-level escalations.

Provide advanced Tier 3 end-user computing support (desktop, hardware, applications), troubleshoot complex incidents, perform root-cause analysis, coordinate with vendors/teams, deploy software, generate reports, and deliver on-site field support and high-touch customer service across market sites.

Supports a company-wide Windows 11 upgrade by backing up workstations, installing and configuring operating systems, drivers, and business applications. Tests devices and peripherals, troubleshoots desktop and application issues, provides hands-on end-user assistance, documents completed upgrades, and escalates complex technical problems. The role is fully on-site in King of Prussia, Pennsylvania, for a six-month contract.

Administer and maintain the company website, web applications, and web servers. Monitor site health, diagnose and resolve outages or performance issues, and ensure continuous web availability.

Manage day-to-day production operations for Java/J2EE applications, ensure 24x7 availability, troubleshoot incidents, optimize performance, automate routine tasks, participate in on-call rotation, support disaster recovery, and work with Agile/DevOps processes and monitoring tools.

Provide hardware deployment, onboarding, and technical support for restaurant clients: configure and ship equipment, troubleshoot networking and telephony issues (remote and onsite), resolve outages, document cases, and escalate when needed. Support frontline onboarding for pizza and Chinese American restaurants and build working knowledge of Tarro's hardware and backend systems.

Provide post-sales technical product support: analyze customer needs, develop technical requirements, configure and deploy solutions, manage server rollouts and engineering workloads, resolve break/fix tickets, produce capacity reports, and act as technical liaison between customers, sales, and engineering teams.

Manage and coordinate incident lifecycle for production systems: identify, triage, resolve incidents within SLAs, perform root-cause analysis for high-severity incidents, interface with operations and engineering, support Unix/Linux environments, use monitoring tools, and participate in 24/7 on-call rotations including weekends and holidays.

Manage and maintain CRC Americas server, network, virtualization, storage, and voice environments. Administer Windows, AD/GPO, Exchange, O365, VMware, Cisco networking and VoIP; perform monitoring, backups, security filtering, troubleshooting, reporting, documentation, help-desk escalation, automation, and participate in after-hours support and infrastructure projects.