Top IT Support & Helpdesk Jobs in Philadelphia, PA

Manage and maintain CRC Americas server, network, virtualization, storage, and voice environments. Administer Windows, AD/GPO, Exchange, O365, VMware, Cisco networking and VoIP; perform monitoring, backups, security filtering, troubleshooting, reporting, documentation, help-desk escalation, automation, and participate in after-hours support and infrastructure projects.

Provide single-point-of-contact helpdesk support using Jira Service Management, GroupLink eHelpdesk, and Genesys Cloud. Troubleshoot ACD and contact center issues, manage trouble tickets, deliver strong customer service, communicate technical and non-technical information, and work collaboratively to resolve incidents.

Lead and manage the enterprise mobile device program, oversee MDM platforms (Intune, MobileIron/Ivanti), lifecycle management, security/compliance, vendor/carrier relationships, and supervise Mobile Device Administrators to deliver mobile services and support.

Serve as the primary administrator for Ellucian Colleague ERP, handling configuration, security, reporting, integrations, testing, upgrades, and Tier II/III support. Develop reports, automate workflows, maintain documentation, partner with functional offices, coordinate vendors, support Microsoft 365/Power Platform/identity solutions, and assist with data governance, disaster recovery, and IT asset management.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Manage corporate system access, conduct access audits, and support secure employee technology. Coordinate with an IT managed service provider on helpdesk operations and hardware management, monitor SOC 2 compliance, collaborate with DevOps and Security Engineering, and improve technology selection, procurement, vendor planning, deployment, and stakeholder coordination.

Support and maintain enterprise physical and virtual infrastructure on cloud and on-prem platforms. Deploy, automate, monitor, and troubleshoot servers, storage, networking, and applications. Provide 24x7 production support, performance monitoring, firmware/software maintenance, document resolutions, participate in testing new technologies, and liaise with vendors and development teams to integrate operational requirements into the SDLC.