Top IT Support & Helpdesk Jobs in Philadelphia, PA

Administers and supports Microsoft Dynamics 365 CRM across the Americas. Responsibilities include triaging and resolving issues, managing access and configuration, translating business needs into functional requirements, supporting enhancements, testing, releases, data quality, reporting, training, governance, and stakeholder communication.

Provides real-time operational support for Federal Reserve ACH and Check processing systems on a third-shift, 24x6 operation. Responsibilities include transaction processing, application health monitoring, incident and production issue support, operational trend analysis, testing, defect management, customer support, and participation in payment-system projects. The role performs recurring and ad hoc analysis, supports cross-team communication, follows critical processing procedures, and escalates issues when necessary.

Provides first-level analysis, triage, troubleshooting, monitoring, and resolution for customer incidents and technical requests. Communicates proactively with customers, documents issues and resolutions, escalates to Level 2 support when needed, collaborates with vendors, and follows ITIL practices. The role requires familiarity with operating systems, servers, virtualization, Linux, networking, firewalls, and command-line tools. It includes a three-month training period and may involve day or overnight shifts.

Provides desktop and end-user technology support for city departments, troubleshooting hardware, software, applications, peripherals, connectivity, access, and Microsoft 365 issues. Manages IT asset deployment, inventory, maintenance, replacement, and decommissioning. Supports onboarding, equipment moves, training, vendor repairs, warranties, software rollouts, desktop refreshes, and technology projects while documenting incidents through a service management system.

Provides second- and third-line support for critical production systems. Responsibilities include monitoring and troubleshooting incidents, correcting data, analyzing recurring problems, creating SQL scripts and stored procedures, tracking system health and integrations, communicating incident updates, coordinating upgrades, and ensuring compliance with security and data governance requirements.

Deploys, provisions, manages, and supports Windows and Apple endpoints across enterprise environments. Responsibilities include Intune, Autopilot, Jamf, Apple Business Manager, SCCM, application packaging, device lifecycle management, desktop and data migration, configuration profiles, compliance policies, troubleshooting, and device refresh programs. The role also supports modernization from traditional imaging and SCCM-based management to cloud-based, zero-touch provisioning and co-managed endpoint environments.

Provides remote and on-site technical support for complex customer software issues, mentors junior team members, delivers customer training, analyzes support trends, and collaborates with Sales, Product, R&D, and Services. The role also owns support process improvement projects and provides technical guidance to customers and account teams. Candidates need strong troubleshooting, analytical, communication, and customer service skills, along with a relevant bachelor’s degree and 1–3 years of experience.

Maintains, configures, monitors, secures, and supports multiple organizational applications and software platforms. Responsibilities include troubleshooting, patch management, performance optimization, documentation, capacity planning, compliance, incident resolution, cross-functional collaboration, and mentoring junior administrators. The role also manages application access, integrity, availability, and system customization.

Provides Tier 1 technical support for desktops, laptops, mobile devices, printers, telephones, and related equipment. Configures and installs hardware and software, manages tickets, maintains IT asset inventories, documents solutions, and supports users across the organization. The role also contributes to IT projects, technical documentation, process improvements, and emergency support while maintaining confidentiality and strong customer service.

Build and own the company IT function: manage employee devices, identity and access (SSO/MFA), SaaS administration, secure networking, MDM and endpoint security, vendor selection, and compliance readiness for defense standards (CMMC, NIST 800-171). Partner with teams to automate IT workflows and scale systems.