Top IT Support & Helpdesk Jobs in Philadelphia, PA

Supports and improves Plex MES and related business applications in a manufacturing environment. Responsibilities include application support, issue triage, configuration, master data governance, reporting, testing, documentation, user training, access management, integrations, and process improvement. The analyst partners with Operations, Engineering, Quality, Supply Chain, Finance, Sales, Customer Service, and IT, while supporting shop-floor technologies and post-go-live stabilization.

Lead and execute the company's managed IT strategy and roadmap. Oversee Service Delivery, Professional Services, NOC, Helpdesk, Field Support and SOC relationships. Architect large-scale cloud, security, and multi-site solutions, own solution estimating, vendor/contract negotiations, compliance (SOC II, ISO 27001, HIPAA), KPIs and budgets, and drive automation, AI, and analytics adoption while supporting executive-level escalations.

Provide Level 2 desktop/laptop and mobility support for attorneys and staff, perform installations/upgrades, troubleshoot hardware, software, network, and telephony issues, document resolutions, support rollouts and remote trial sites, and liaise with Level 3 engineers and firm telecom.

Provide first-line internal IT support, manage device lifecycle and inventories, handle provisioning/deprovisioning, optimize software/licenses, assist on technical projects, and maintain documentation and onboarding processes.

Provide advanced Tier 3 end-user computing support (desktop, hardware, applications), troubleshoot complex incidents, perform root-cause analysis, coordinate with vendors/teams, deploy software, generate reports, and deliver on-site field support and high-touch customer service across market sites.

Owns enterprise networking, ARC locker connectivity, security operations execution, and corporate IT administration. Responsibilities include troubleshooting Wi-Fi, Ethernet, cellular, firewall, VLAN, and router issues; supporting client installations; managing access, devices, SaaS platforms, backups, vendors, and security controls; and developing deployment standards and runbooks. The role partners with client IT teams, Operations, and SRE to resolve field failures and maintain reliable technology operations.

Configure and maintain Phoenix OneCase grant-management environments across production, sandbox, demo, and proof-of-concept settings. Build forms, workflows, permissions, templates, and branding without custom code; validate changes through structured testing; troubleshoot configuration issues; maintain documentation and change logs; and collaborate with product and business teams. Support accessibility and SOC 2-aligned practices, Azure AD provisioning, reusable configuration templates, client demonstrations, and occasional client-site travel.

Provide onsite systems administration and help-desk support for NSWC-PD, troubleshooting user systems (including laptops), maintaining information systems per DoD requirements. Must hold active Secret clearance and IAT II certification, have an associate degree in a related field, and at least three years' relevant experience.

Administer and support SAP BRIM landscapes (SOM, CI, CC, FI-CA, Collections Management): installs, upgrades, patching, performance tuning, transports, security, backups/DR, cloud/hybrid support (Azure/AWS), HANA assistance, monitoring, incident response, and operational automation. Collaborate with functional, infrastructure, and security teams and produce documentation and runbooks.

Provides front-line IT support for academic, administrative, and residential operations. Troubleshoots computers, printers, software, networks, and classroom technology; manages Active Directory, Office 365, Google Workspace, JAMF, and Intune; maintains technology assets; supports network outages, onboarding, VoIP changes, documentation, training, and vendors. The role includes mandatory on-call response for major disruptions and occasional lifting up to 50 pounds.