Top IT Support & Helpdesk Jobs in Philadelphia, PA

Manages multi-site IT operations, infrastructure, cybersecurity, enterprise applications, Epicor Kinetic ERP, Microsoft 365, AWS, VMware, networks, backups, disaster recovery, Helpdesk, and manufacturing technology. Leads IT staff, coordinates projects and vendors, manages budgets and assets, supports compliance requirements, and ensures reliable, secure technology services across business and production environments.

Administers Ellucian PowerCampus and related enterprise applications, databases, integrations, reporting, Microsoft 365 services, identity systems, and automation tools. Supports ERP implementation, configuration, testing, migration, troubleshooting, security, documentation, training, and post-go-live stabilization. Develops SQL queries, reports, dashboards, APIs, and workflow automations while coordinating technology projects and collaborating with technical and nontechnical stakeholders.

Manage programming and configuration of internal end-user applications integrated with business processes and IT infrastructure. Analyze technical requirements, implement and harden Windows Server and Active Directory environments, automate with PowerShell, maintain virtualization (Hyper-V/VMware), support testing, deployments, monitoring, backups, and mentor junior analysts.

Supports and improves the college’s enterprise applications and technology systems. Responsibilities include gathering requirements, providing Tier 2 and Tier 3 application support, troubleshooting complex issues, managing integrations and APIs, coordinating patches and upgrades, maintaining technical documentation, training users, and collaborating with vendors, security teams, infrastructure teams, and business stakeholders to ensure reliable, secure, and effective systems.

Provides first-line technical support for employees, troubleshooting Windows systems, mobile devices, software, hardware, printers, and workplace applications. Manages iPhone, iPad, and Android devices through MDM, supports onboarding and offboarding, administers accounts and access, documents solutions, educates users, and escalates complex issues. The role is full-time and on-site in Chadds Ford, Pennsylvania, within a mission-driven durable medical equipment organization.

Administers and supports Yardi property management systems, including user access, permissions, workflows, reporting, integrations, troubleshooting, and data integrity. Leads property migrations, implementations, onboarding, and system enhancements. Provides user training, maintains documentation, analyzes support trends, and coordinates with vendors and Yardi support. The role is based onsite in the Philadelphia metro area with 10–20% travel to property sites and headquarters.

Provides first-line help desk support for global customers, managing incidents, desktop support, proprietary applications, service tickets, SLAs, escalations, and customer communications. The role involves troubleshooting issues using technical documentation, dispatching service requests, maintaining detailed ticket records, monitoring systems, collaborating with specialists and engineers, and contributing to the knowledgebase.

Supports enterprise business applications through requirements analysis, process documentation, testing, incident and problem management, change coordination, vendor management, application administration, security and access governance, and release activities. The role serves as a liaison between business stakeholders, technology teams, vendors, and support organizations while contributing to projects, Agile delivery, service improvement, and application maintenance for Legal, Privacy, Compliance, and Corporate Systems.

Provides first-line help desk and network support in a distributed Windows environment. Responds to user requests, troubleshoots hardware, software, networking, and mobile-device issues, installs and configures workstations, manages approved applications, documents resolutions, maintains network records, and supports migrations. Senior-level duties include resolving complex technical problems, installing hardware systems, recommending network improvements, and troubleshooting VPNs, switches, cabling, firewalls, and internet connectivity.

Leads resolution of complex and escalated hardware, software, and mobility issues. Performs root cause analysis, identifies service improvements, mentors service desk analysts, maintains troubleshooting documentation, supports onboarding and training, ensures ITSM compliance, and coordinates with infrastructure and application teams on recurring incidents and remediation.