Top IT Support & Helpdesk Jobs in Philadelphia, PA

Supports a company-wide Windows 11 upgrade by backing up workstations, installing and configuring operating systems, drivers, and business applications. Tests devices and peripherals, troubleshoots desktop and application issues, provides hands-on end-user assistance, documents completed upgrades, and escalates complex technical problems. The role is fully on-site in King of Prussia, Pennsylvania, for a six-month contract.

Administer and maintain the company website, web applications, and web servers. Monitor site health, diagnose and resolve outages or performance issues, and ensure continuous web availability.

Provide advanced technical support for AVEVA Unified Supply Chain software to oil and gas customers, troubleshoot complex modelling problems, coordinate investigations across teams, deliver training and materials, and liaise with Sales, R&D, Services and Project Management to resolve customer queries efficiently.

Lead and develop a 24/7 technical support team for a global payments platform. Manage daily operations, escalations, staffing, process improvement, cross-team coordination, reporting, and customer-focused service delivery for POS/PMS and payment integrations.

Provide inbound technical support via phone and email, create technical documentation, assist advanced sales, complete lighting layouts with CAD-like software, collaborate on warranty/RMA processing, and work with Product Managers and Engineering to maintain product data and timelines.

Provide second- and third-line support for production systems: monitor and resolve incidents, perform data corrections via SQL scripts/stored procedures, track system health and integrations, escalate to development/infrastructure, coordinate test upgrades, and communicate incident updates to operations and leadership.

Provide L2/L3 administration and operational support for Windows, Active Directory, and Azure environments. Manage VMs, VNets/NSGs, backups, monitoring, hybrid identity (Entra Connect), patching, backup/restore, log analysis, and collaborate with networking, security, application, and database teams. Document configurations and follow lead architect standards.

Serve as first point of contact for customer technical support tickets: triage, perform initial remote troubleshooting of industrial equipment and software, document steps in the ticketing system, prioritize by SLAs, coordinate dispatches for on-site support, and escalate complex issues to engineering or field service teams.

Manage day-to-day production operations for Java/J2EE applications, ensure 24x7 availability, troubleshoot incidents, optimize performance, automate routine tasks, participate in on-call rotation, support disaster recovery, and work with Agile/DevOps processes and monitoring tools.

Provide on-site endoscopy device support for surgical teams: prepare and maintain equipment, troubleshoot issues, support procedures, document usage and metrics, train clinical staff, follow safety/privacy standards, and provide rotating on-call and occasional overnight coverage across accounts.