Top IT Support & Helpdesk Jobs in Philadelphia, PA

Provide day-to-day IT and technical support for a public-sector transportation client in Harrisburg. Troubleshoot system and device configuration, manage system parameters and mapping, implement business rules, analyze operational data and produce reports, track and escalate issues, coordinate with project team, and provide infrequent off-hour on-call support.

Provide advanced Tier 3 end-user computing support (desktop, hardware, applications), troubleshoot complex incidents, perform root-cause analysis, coordinate with vendors/teams, deploy software, generate reports, and deliver on-site field support and high-touch customer service across market sites.

Lead global SaaS and cloud workplace operations, managing Microsoft 365 and Google Workspace, IAM (SSO, Entra, MFA), Zero Trust enforcement, automation (Power Automate, Zapier, PowerShell, Python), onboarding/offboarding, security/compliance collaboration, and mentoring IT teams to ensure secure, scalable, and efficient cloud environments.

Provide frontline, technical SaaS support across Element451 and Encoura Connect: manage high-volume tickets via in-app chat, reproduce and troubleshoot complex issues, escalate verified bugs with detailed evidence, improve knowledge-base and ticket-deflection, and communicate clearly and empathetically with customers under SLAs.

Provide first-line support for Workday and OSV Service Center users: manage accounts and security, triage tickets, troubleshoot MFA, generate access/audit reports, resolve data/configuration issues, and collaborate cross-functionally to meet SLAs while following security policies and SOPs.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Provide litigation technology support for e-discovery and case teams: create and maintain databases, process and load electronic discovery, troubleshoot software and data issues, verify data integrity, prepare data for review, perform iPhone collections, assist Case Managers with project planning and quality control, participate in on-call rotation and occasional travel.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Provide phone/chat/email technical support for EverHealth SaaS healthcare applications: troubleshoot application, workflow, and configuration issues; document interactions; escalate complex problems; collaborate with Product, Engineering, and Billing; create and maintain knowledge base articles; meet SLA and satisfaction metrics while advising customers on best practices and workflows.

Implement and configure Marketing Cloud environments, manage client onboarding and integrations (APIs, Host Adapter, Queue Director), provide technical support and QA, maintain platform administration and security, document processes, and collaborate with Account, Product, and Engineering teams to resolve issues and improve onboarding efficiency.