Top IT Support & Helpdesk Jobs in Philadelphia, PA

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Provide first-level technical support and customer service, troubleshoot and resolve user issues, escalate when necessary, document incidents, update customer records, produce activity reports, and recommend process improvements while maintaining high customer satisfaction.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Configure, stage, image, enroll, test, and troubleshoot smartphones, tablets, laptops, routers, and related managed mobility equipment. Provide Tier 1 and Tier 2 technical support, document incidents and resolutions, maintain accurate asset and configuration records, follow customer-specific build requirements, perform quality checks, and support device deployments, returns, replacements, and redeployment workflows.

Provides on-site technical support for employees, contractors, and new hires across PCs, mobile devices, peripherals, Microsoft products, printers, meeting-room technology, and applications. Configures hardware and software, manages onboarding and equipment inventories, ensures patch compliance, documents resolutions, trains users, coordinates vendors, and supports technology projects including office moves, migrations, rollouts, and security compliance initiatives.

Provide advanced technical support for Azure-hosted applications and customer environments. Troubleshoot database refreshes, upgrades, application errors, batch processing issues, and performance degradation across test and production systems. Collaborate with hosting and infrastructure teams, analyze recurring incidents, recommend long-term solutions, document resolutions, and contribute to knowledge-base content. The role requires customer-facing communication, independent remote work, and coordination across UK and US teams.

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.