Top IT Support & Helpdesk Jobs in Philadelphia, PA

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Lead technical escalations for Proscias most complex customer issues end-to-end. Drive cross-system root-cause analysis, reproduce defects in lab environments, influence product and engineering roadmaps, mentor support engineers, improve escalation processes and documentation, run executive-level customer reviews, and lead complex upgrades and incident responses, including Kubernetes-based deployments.

Work-study position assisting instructors with laboratory sessions and preparing lab materials and setups. Performs hands-on support during daytime lab classes at the Philadelphia campus.

Provide hands-on support across IS&T teams: assist with daily tasks and projects, participate in team meetings, support IT project work assigned by supervisors, and collaborate with colleagues to complete tasks.

Manage programming and configuration of internal end-user applications integrated with business processes and IT infrastructure. Analyze technical requirements, implement and harden Windows Server and Active Directory environments, automate with PowerShell, maintain virtualization (Hyper-V/VMware), support testing, deployments, monitoring, backups, and mentor junior analysts.

Provide hardware deployment, onboarding, and technical support for restaurant clients: configure and ship equipment, troubleshoot networking and telephony issues (remote and onsite), resolve outages, document cases, and escalate when needed. Support frontline onboarding for pizza and Chinese American restaurants and build working knowledge of Tarro's hardware and backend systems.

Provide day-to-day technical support and vendor management for the City's 911 mission-critical systems (CAD, call handling, radio, call logging). Manage operations, maintenance, testing, deployments, RFP/RFI/vendor selection, SLA compliance, incident response, forecasting, and project coordination to ensure continuity of 911 services.

Manage and coordinate incident lifecycle for production systems: identify, triage, resolve incidents within SLAs, perform root-cause analysis for high-severity incidents, interface with operations and engineering, support Unix/Linux environments, use monitoring tools, and participate in 24/7 on-call rotations including weekends and holidays.

Provide post-sales technical product support: analyze customer needs, develop technical requirements, configure and deploy solutions, manage server rollouts and engineering workloads, resolve break/fix tickets, produce capacity reports, and act as technical liaison between customers, sales, and engineering teams.

Provide implementation, maintenance and support for server environments, LAN/WAN and Wi‑Fi networks; troubleshoot Microsoft Windows, Office, PC hardware, Active Directory and VOIP; support cellular phones and tablets; and deliver professional customer service under pressure.

Lead and execute the school's technology vision, manage IT infrastructure and vendors, ensure cybersecurity, provide hands-on technical support, integrate technology into curriculum, coach teachers, oversee projects, and foster innovation and continuous improvement across academic and operational departments.