Top IT Support & Helpdesk Jobs in Philadelphia, PA

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Supervises Workday production operations, including configuration, troubleshooting, support intake, prioritization, testing, documentation, release planning, vendor coordination, and escalation management. Maintains issue backlogs, operational reporting, production-readiness controls, and support procedures. Coordinates cross-functional stakeholders, assigns work, supports knowledge transfer, and drives continuous improvement across Workday processes and production support.

Provides senior-level onsite IT support for computer, telephone, mobile, printer, AV, hardware, software, and network systems. Manages technology asset inventories, supports office moves and new-user setups, handles second-level Service Desk escalations and on-call duties, documents resolutions, mentors team members, and assists with operational priorities and process improvement.

Provides deskside IT/OT support for laboratory computers and devices at a customer site. Responsibilities include executing approved changes, managing patches and firmware, maintaining device and software inventories, controlling removable media, provisioning OT accounts, supervising vendor remote access and visits, and triaging incidents. The role also supports application security, cyber incident escalation, compliance, documentation, and customer service across PerkinElmer OneSource practices.

Provides on-site technology assistance to team members and residents, supporting hardware, software, networking, and life safety systems. The role helps maintain a smooth, efficient, and secure technology environment within a senior living community.

Provides Level 1 technical assistance through a 24/7 Technical Assistance Center. Responsibilities include workstation, operating system, application, email, printing, VPN, network connectivity, virtual server, Azure, Active Directory, and password support. The role triages incidents, follows SOPs and ITIL-based processes, documents tickets, uses RMM and ticketing tools, and delivers professional customer service while resolving end-user issues.

Provides first-line client intake and support for phone, chat, email, portal, and callback channels. Authenticates users, documents and routes requests, resolves approved routine issues such as password resets and MFA support, schedules follow-up work, monitors queues, and escalates security, critical, or complex issues. The role emphasizes client service, accurate ticketing, procedural compliance, clear communication, and flexibility for 24/7 schedules including weekends.

Owns the company-wide IT and digital strategy for a clinical-stage biotech, including applications, data governance, information security, cloud infrastructure, AI adoption, IT operations, vendor and MSP management, budgets, and audit readiness. Partners with scientific, clinical, regulatory, quality, and finance teams to enable scalable, compliant technology across Philadelphia and San Francisco offices.

Leads distributed on-site IT support across healthcare locations, managing technicians, scheduling coverage, incident escalations, endpoint and asset lifecycles, site readiness, service performance, and client relationships. The role supports clinical technology and network environments, ensures HIPAA-aligned practices, drives continuous improvement, and travels routinely between markets while providing hands-on technical leadership and staff development.