Supervisor, Workday Operations

Job Description:

The Workday Operations Supervisor is responsible for the day-to-day operation, support, and continuous improvement of the Workday production environment. This hands-on role combines Workday configuration capability with operational ownership of support intake, prioritization, testing, documentation, vendor coordination, and cross-functional follow-through. The position resolves routine and moderately complex configuration and production-support needs within assigned areas of expertise, coordinates escalation when specialized technical support is required, and maintains visibility into production risks, dependencies, and upcoming changes.

How you’ll spend your time:

• Configuring and maintaining Workday functionality for routine and moderately complex production needs within assigned areas of expertise.
• Troubleshooting production issues, evaluating root causes and business impact, and implementing or coordinating appropriate solutions.
• Owning daily Workday support intake, triage, prioritization, assignment, status tracking, escalation, and closure.
• Maintaining a visible backlog of production issues, enhancements, configuration requests, risks, dependencies, owners, and next actions.
• Coordinating requirements, approvals, testing responsibilities, migration readiness, and post-production follow-up across business and technical stakeholders.
• Coordinating day-to-day activities with Workday support partners and specialized consultants, monitoring open items and escalations through resolution.
• Maintaining operating procedures, configuration documentation, testing evidence, issue history, and support knowledge for sustainable operations.
• Promoting consistent testing, approvals, documentation, and production-readiness checks before changes are moved into production.
• Supporting knowledge transfer and training so functional teams can complete appropriate Workday processes more independently.
• Providing recurring operational reporting on backlog, aging items, critical risks, vendor dependencies, and upcoming changes.
• Participating in Workday release planning, regression testing, production migration activities, and continuous-improvement initiatives.
• Directing or assigning operational work, coordinating priorities, supporting training and knowledge transfer, and providing input on team performance and resource needs.
• Responding promptly to critical production issues and escalating material risks, blocked items, and decisions requiring leadership direction.
• Supporting Workday release, testing, and production activities that may occasionally require work outside standard business hours.
• Performing other Workday operational duties consistent with the scope of the position.

The kinds of people we want to talk to have many of the following:

• High school diploma or GED required; bachelor’s degree in Business, Human Resources, Information Systems, Finance, or a related field preferred. Relevant experience may substitute for some or all of the preferred education.
• Four to seven years of hands-on experience in Workday production support, configuration, testing, troubleshooting, and operational coordination.
• Workday certification or formal Workday training in relevant functional areas preferred; additional functional, reporting, security, or integration training is a plus.
• Advanced hands-on proficiency with Workday in a production environment, including configuration, testing, troubleshooting, documentation, and support tracking.
• Knowledge of Workday business processes, migration readiness, security considerations, reporting and integration dependencies, change controls, vendor coordination, and escalation practices.
• Strong analytical and problem-solving skills, with the ability to assess root causes, business impact, system dependencies, risks, testing requirements, and appropriate escalation paths.
• Strong project and operational management skills, including the ability to balance urgent production needs, planned enhancements, configuration responsibilities, and cross-functional dependencies.
• Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
• Clear written and verbal communication skills, with the ability to explain issues, priorities, decisions, risks, testing requirements, status, and next actions to technical and nontechnical audiences.
• Ability to build productive working relationships across HR, Benefits, Recruiting, Payroll, Finance, IT, functional teams, vendors, and other stakeholders.
• Strong attention to detail, sound judgment, confidentiality, and a disciplined approach to testing, approvals, documentation, and production of change readiness.
• Ability to identify practical improvements to support processes, backlog visibility, testing discipline, documentation, functional self-sufficiency, and vendor utilization.
• Ability to remain in a stationary position for extended periods, operate standard office technology, communicate accurate information, and occasionally move about an office environment.
• Ability to travel occasionally for business meetings, training, or Workday-related events, as needed.
  

The compensation for this position ranges from $80,000-$110,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual’s skills, experience and qualifications. For additional information on our benefits, visit our website at https://www.withum.com/careers/.

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WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.