Top Customer Support Jobs in Philadelphia, PA

Monitor and respond to customer reviews across platforms, verify modem receipt, provide technical support and setup assistance, maintain interaction records, and collaborate with support teams to improve customer satisfaction.

Provide remote customer support by resolving issues, answering queries, and guiding product use to maintain satisfaction and positive user experiences.

Provide remote corporate travel booking and advisory services, arranging domestic and international air, rail, road, and accommodation travel. Use Sabre GDS to research options, ensure policy and regulatory compliance, handle phone and email servicing, resolve customer issues, sell ancillary services, and collaborate with team members to coach and improve service levels. Must work weekends and varied shifts.

Serve as the primary contact guiding adult learners through inquiry, application, admissions, and first-term onboarding. Manage student files, conduct discovery sessions, connect students to resources, analyze data to improve conversion, ensure confidentiality and FERPA compliance, collaborate with partner universities, and support students through registration and course launch.

Manage daily work order follow-ups and ticket dispatch; coordinate with vendors and clients via phone and email; confirm service completions, close tickets, escalate issues, and support team operations. Handle high call/email volume, use Excel/Outlook and third-party portals, meet time-management goals, and assist across teams as needed.

Lead and coach a contact center team to achieve performance goals; manage hiring, training, scheduling, performance evaluations, escalate and resolve complex customer issues, analyze metrics, and implement operational improvements.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Lead and define strategic direction for Technical Support, driving AI transformation, operational efficiency, SLA and CSAT targets. Build and develop a multi-level support organization, manage executive escalations, partner cross-functionally with Product, Engineering, Sales, and Customer Success, and measure performance with KPIs to scale support delivery.

Respond to client inquiries via Zendesk and phone, resolve routine issues, perform accurate data entry (including CIRBI Gatekeeper and account profile tasks), follow up within timelines, comply with quality/regulatory standards, and collaborate with teams to meet service objectives.

Handle inbound and outbound calls from applicants, provide benefits-related customer service, and accurately document interactions. Meet typing and connectivity requirements, pass background and internet-speed checks, and work scheduled EST hours. Remote role restricted to specified US states.