Top Customer Support Jobs in Philadelphia, PA

Provide coordination and operational support for Trade Operations and Customer Service, focusing on telephony/PRIME support, reporting and analysis, project management, continuous improvement, testing/training for new technology, and internal communications. Serve as a SME for online ordering (PRIME) and second-level support for CSRs.

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Direct Support Professional (DSP) assists individuals with disabilities in daily tasks, provides personal care, and engages in community activities.

H Mart Philadelphia is hiring for various positions including grocery, meat, produce, seafood, customer service, cashier, and food court roles.

Manage performance, scheduling, hiring, training, and evaluation for a regional team of 30-35 FAST Service Specialists. Oversee timecards, productivity metrics, client service quality, and implement process improvements while supporting local client needs on a hybrid schedule.

The Head of Product Support will lead the Product Support organization, defining support strategies, building scalable systems, and enhancing customer experience while managing a team of support professionals.

Conduct regular quality audits of calls, messages, and documentation; evaluate adherence to protocols; provide actionable feedback; identify patterns and gaps; verify SOP compliance; support performance and engagement initiatives to maintain high-quality operational workflows.

The role involves providing high-level customer service, updating patient accounts, monitoring requests, and assisting IT with access issues.

The FinCEN Support Coordinator I will engage with clients, manage client files, assist in FinCEN reporting, and provide general support under supervision.