Top Customer Support Jobs in Philadelphia, PA

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

Provide warm, urgent customer interactions in person, by phone, and online; manage communications and routing of urgent medical calls; process payments; counsel on financial and end-of-life options; keep clinical staff updated; follow up after visits; and create personalized experiences that strengthen customer-pet relationships.

Manage and monitor the PVA Virtual Support Room via Zoom: welcome students, connect them to staff for academic and intervention support, troubleshoot basic tech issues, track attendance and usage data, perform clerical duties, and coordinate virtual room coverage and outreach to support student engagement.

Serve as a welcoming, professional ambassador greeting visitors, operating ticketing terminals, assisting with admissions, coat check, memberships and events, enforcing museum policies, maintaining visitor spaces, completing opening/closing procedures, and collaborating with other departments to deliver excellent customer service.

Answer inbound phone calls from providers and collection staff to resolve claim status inquiries, explain billing processes and timing, coordinate with internal departments, meet service and availability standards, identify system/procedural issues, and complete assigned projects.

Serve as the primary contact guiding adult learners through inquiry, application, admissions, and first-term onboarding. Manage student files, conduct discovery sessions, connect students to resources, analyze data to improve conversion, ensure confidentiality and FERPA compliance, collaborate with partner universities, and support students through registration and course launch.