Top Customer Support Jobs in Philadelphia, PA

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Manager, CX Workforce Capacity will develop workforce strategies, manage a team, optimize staffing models, analyze performance, and enhance processes for the Customer Experience team.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Claims Support Representative provides administrative assistance to the claims team, handling customer inquiries, managing emails, processing payments, and performing front desk duties as needed.

The Direct Support Professional (DSP) assists individuals with disabilities in daily tasks, provides personal care, and engages in community activities.

H Mart Philadelphia is hiring for various positions including grocery, meat, produce, seafood, customer service, cashier, and food court roles.

Manage performance, scheduling, hiring, training, and evaluation for a regional team of 30-35 FAST Service Specialists. Oversee timecards, productivity metrics, client service quality, and implement process improvements while supporting local client needs on a hybrid schedule.

Complete FMLA/Disability forms accurately and in a timely manner while providing excellent customer service and adhering to HIPAA regulations.

The role involves ensuring quality in support interactions, implementing QA programs, conducting audits, and designing training materials to improve customer satisfaction and operational efficiency.

The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.