Top Customer Support Jobs in Philadelphia, PA

Supports professional-school students by identifying academic challenges, providing individual assessment and counseling, facilitating study and learning workshops, preparing students for healthcare board and licensing exams, and developing tutoring and peer-facilitator programs to improve educational outcomes.

Supports complex BNY client operational and technical issues, resolves requests, performs quality control, identifies operational risks, supports control assessments, and improves client processes. The role requires strong analytical, organizational, communication, and problem-solving skills, along with experience in operations or client services and knowledge of BNY Mellon products and services.

Supports external clients by resolving day-to-day operational and technical issues, directing requests to appropriate resources, ensuring timely execution, monitoring inquiries, escalating complex matters, tracking client needs, and contributing to initiatives that improve the client experience.

Supports customers through urgent, sensitive, and complex service situations. Resolves billing, payment, and service coordination issues; navigates multiple systems; collaborates with dispatch, field teams, and internal partners; documents interactions accurately; and delivers empathetic, timely assistance while prioritizing customer safety.

Leads a frontline fraud client services team supporting inbound fraud-related interactions and prevention activities. Responsibilities include hiring, coaching, performance management, contact center operations, staffing, workforce planning, fraud escalation, risk mitigation, client experience improvement, and implementing fraud prevention tools and processes. Partners with Fraud Strategy, Recovery, Risk, Compliance, Technology, AML, and Client Experience teams.

Supports daily museum public-space operations and creates welcoming visitor experiences. Greets visitors, leads exhibit talks, facilitates gallery dialogue, checks in groups, supports programs and events, distributes engagement tools, monitors exhibits, addresses visitor questions and issues, coordinates by radio, and escalates maintenance, technical, safety, or visitor concerns. Maintains clean, organized, and safe visitor areas while collaborating across departments in a fast-paced environment.

Responds to inbound phone, email, and chat inquiries from individuals using workplace and education savings plans. Provides accurate, empathetic support; troubleshoots issues; reviews plan documents; processes distribution requests; creates tickets; and follows up within service-level requirements. The coordinator also escalates complex issues, meets quality and responsiveness KPIs, identifies process improvements, and shares client feedback with product teams.

Provides customer support, order and quote management, contract review, delivery coordination, complaint resolution, and reporting. Coordinates with customers, suppliers, logistics, manufacturing, supply chain, engineering, sales, and management to meet delivery and customer satisfaction targets. May source products, resolve scheduling issues, support process improvements, and ensure compliance with quality procedures and AS9100 requirements. This is an on-site role in Chalfont, Pennsylvania, with limited travel of up to 10%.

Handle inbound customer calls regarding billing, payments, credits, fraud alerts, internet, cell phone services, and mortgage servicing. Provide accurate, timely assistance, document customer information while speaking, meet quality and productivity standards, and support service and sales goals. The role requires clear communication, multitasking, reliable attendance, confidentiality, basic computer skills, and accurate data entry.

Provides customer support for order placement, status updates, cancellations, shipping changes, delivery exceptions, RMAs, credits, and product issues. The role communicates by email and phone, obtains tracking information and shipping quotes, coordinates with manufacturers, manages inventory-related transactions, and uses ERP software. Candidates need prior customer service experience, strong computer and communication skills, professional judgment, and a high school diploma. Automotive or service experience is preferred.

Manage customer orders and order-to-cash processes, including order entry, pricing, delivery scheduling, invoicing support, and issue resolution. Partner with supply chain, commercial, and account management teams to improve customer satisfaction, identify upselling opportunities, support digital commerce, and implement process improvements. Prepare reports, manage customer accounts and eCommerce tools, and provide backup support across the Customer Experience Team.