Top Customer Support Jobs in Philadelphia, PA

Provide empathetic, accurate support to borrowers across phone, email, chat, SMS, and ticketing systems. Resolve non-technical issues using documented workflows, document interactions in the CRM, escalate complex cases, and surface process gaps to product and operations teams while meeting SLAs and maintaining high customer satisfaction.

Handle high-volume inbound/outbound billing calls, research and resolve billing disputes and correspondence, process adjustments/refunds with collection coordinators, navigate Quest billing systems and web tools, follow SOPs/HIPAA compliance, meet production and quality standards, and support internal customers for timely billing resolutions.

Support clients and internal teams by processing surety bonds: review contracts, manage approvals, issue bonds, handle endorsements/renewals/cancellations, maintain electronic records, resolve billing issues, ensure compliance, perform quality checks, and provide top-tier customer service. May mentor junior staff and independently manage select client programs.

Visit customer job sites to support Wonoloers and clients: onboard and orient workers, monitor attendance and performance, resolve conflicts, report observations, and help prevent co-employment risk. Provide real-time operational feedback and coordinate with internal teams.

Provide first‑level phone-based support in a contact-center environment using NICE CXOne. Triage, log, prioritize, and resolve tickets in ServiceNow (or portals), leveraging knowledge base resources. Multi-task between calls and email, meet SLAs, escalate appropriately, and coordinate with partners. Quickly learn products and procedures, maintain accurate records, and identify recurring issues for leadership.

Lead and oversee the Membership Services Center: supervise, train, and coach membership associates; manage membership transactions and income-based memberships; create schedules and approve payroll in HRIS; resolve member issues; collaborate with departments and assist with hiring and onboarding while ensuring SOP compliance.

Provide customer-facing e-commerce support across phone, email, and chat: assist with part identification, order placement, tracking, returns, warranties, and post-order resolution. Maintain accurate data in ERP/CRM/e-commerce systems, support basic site and marketing updates, coordinate with internal teams, document SOPs, and identify process improvements.

Handle high-volume incoming chat and email inquiries from prospective clients, provide accurate information about services and scheduling, document interactions, route complex issues, follow up on unresolved messages, monitor shared inboxes, and protect sensitive information while supporting administrative communication and contributing insights to improve service quality.

Serve as first point of contact for savers in 401(k), 403(b), IRA, 529, ESA and other plans via phone, email, and chat. Troubleshoot issues, process distribution requests, research with internal teams, meet QA/KPI targets, create tickets and follow up, and provide product feedback to improve client experience.

Provide day-to-day customer service and operational support for surety accounts: create and maintain account and bond files, process premiums, renewals, endorsements, and cancellations, audit agent bond logs, generate reports, resolve billing discrepancies, liaise with agents, underwriters, legal and other internal teams, and assist with rating and quote guidance.