Top Customer Support Jobs in Philadelphia, PA

Provides advanced technical and color support for Axalta refinishing products. Diagnoses paint application failures, guides product selection and mixing, assists with color matching and correction, handles customer inquiries, documents complaints in Salesforce, supplies technical documentation, and collaborates on quality improvements. The role also supports customer conversions, shares technical expertise with coworkers, and leads color and technical update meetings.

Provides Tier 1 technical support for healthcare real-world data products. Responsibilities include triaging customer questions, investigating data and delivery issues, reviewing contracts and query logic, coordinating remediation with internal teams, creating knowledge repositories and client documentation, and identifying workflow improvements. Requires extensive healthcare and big-data experience, SQL proficiency, analytical problem-solving, and cross-functional collaboration.

Processes new insurance injury claims as the first customer contact. Responsibilities include receiving claim documentation, entering reports into ERP and claim systems, reviewing policy information, assessing injury severity, maintaining records, responding to insureds and agents, obtaining missing information, directing inquiries, and supporting claims examiners with administrative tasks.

Provides frontline customer support for construction and industrial equipment rentals and sales. Determines equipment needs, recommends products, negotiates pricing, processes orders and rental contracts, coordinates transportation, handles payments and complaints, and identifies sales opportunities. Maintains contract and call records, collaborates with dispatch and service teams, supports emergency response, mentors new employees, and recommends process improvements while following safety procedures.

Manage admissions customer service plans and inbound communications, run call campaigns to qualify leads, oversee and train student ambassadors, and manage daily operations of East Falls and Center City Admissions Visit Centers to drive enrollment.

Processes patient enrollments and orders, enters data, follows up with patients and medical practices, verifies insurance, provides cost estimates, manages inbound and outbound calls, and schedules remote INR testing training. The role requires accurate system navigation, empathetic communication, attention to detail, and proficiency with Microsoft Office in an office-based environment.

Oversee daily customer support operations, supervise and coach support staff, resolve escalated customer issues, monitor service quality, improve processes, coordinate cross-functional resolutions, maintain documentation, and identify opportunities to improve customer satisfaction and team performance.

Provides technical product support and training to B2B distributors and suppliers through phone, chat, and email. Troubleshoots issues with digital products, software, search tools, CRM, ordering, mobile, and website platforms; promotes self-service resources; resolves escalated inquiries; supports first-contact resolution; and identifies opportunities for new product features. The role requires accurate data entry, professional communication, and two to three years of technical support or call center experience.

Supports sales and customer service operations by processing customer orders, answering inquiries, resolving issues, assisting with credit and billing matters, coordinating delivery concerns, preparing reports, and maintaining sales documentation. The role requires professional communication, attention to detail, multitasking, Microsoft Office proficiency, and a high school diploma or equivalent. Bilingual candidates are strongly preferred.

Manages a support team responsible for end-to-end direct-to-consumer order management issue resolution, SLA performance, root cause analysis, incident triage, and 24x7 on-call coverage. Leads automation and agentic support adoption, monitors case trends and KPIs, coordinates with engineering and operations, improves support processes, and develops team members through onboarding, coaching, and performance management.