Top Customer Support Jobs in Philadelphia, PA

H Mart Philadelphia is hiring for various positions including grocery, meat, produce, seafood, customer service, cashier, and food court roles.

Investigate and resolve verbal mortgage servicing complaints by researching loan history, communicating with consumers and operational partners, updating complaint tracking, ensuring account corrections, and reviewing escalation responses for clarity and accuracy while complying with RESPA, TILA, FCRA, and CFPB guidance.

Support daily intermodal delivery operations by providing phone and email customer service, order entry, monitoring shipments for on-time execution, resolving issues, reviewing order documentation, and following standard workflows to assist carriers, shippers, and brokers.

Provides customer support through phone, email, chat, or in-person interactions. Responsibilities include answering inquiries, resolving complaints, processing orders and transactions, maintaining accurate records, following up on issues, explaining policies, escalating complex cases, and collaborating with internal teams. The role requires professionalism, empathy, problem-solving ability, attention to detail, and comfort handling high volumes of customer interactions.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide timely customer service for the Resware product: identify issues, recommend solutions or workarounds, assist with testing/troubleshooting, translate between customers and technical teams, deliver focused training, maintain quality/productivity standards, and protect sensitive customer information.

Serve as front-line support via phone, email, and text to customers and partners; monitor in-progress deliveries, troubleshoot issues, log interactions in CRM, collaborate across teams, and manage non-standard delivery situations with empathy and urgency.

Act as a technical liaison between customers, Customer Success, and Engineering to triage and resolve technical issues via Zendesk/JIRA/calls. Handle incidents (including on-call), translate customer feedback into engineering actions, develop reusable solutions, identify and escalate bugs, and collaborate cross-functionally to mitigate site event incidents.

Provide advanced customer service and technical support for personal lines insurance via phone and email. Resolve complex inquiries, consult on policy options, cross-sell/up-sell, mentor peers, and support agencies. Maintain product expertise, obtain required state licenses, and recommend process improvements.

Lead strategy and execution of contact center training and quality assurance programs. Manage a team delivering onboarding, coaching, quality monitoring, calibration, compliance readiness, and learning evaluation. Use analytics and operational data to identify gaps, drive improvements in agent performance, customer satisfaction, first contact resolution, and operational effectiveness while partnering with cross-functional stakeholders.