Top Customer Support Jobs in Philadelphia, PA

Processes new insurance injury claims as the first customer contact. Responsibilities include receiving claim documentation, entering reports into ERP and claim systems, reviewing policy information, assessing injury severity, maintaining records, responding to insureds and agents, obtaining missing information, directing inquiries, and supporting claims examiners with administrative tasks.

Provides frontline customer support for construction and industrial equipment rentals and sales. Determines equipment needs, recommends products, negotiates pricing, processes orders and rental contracts, coordinates transportation, handles payments and complaints, and identifies sales opportunities. Maintains contract and call records, collaborates with dispatch and service teams, supports emergency response, mentors new employees, and recommends process improvements while following safety procedures.

Manage admissions customer service plans and inbound communications, run call campaigns to qualify leads, oversee and train student ambassadors, and manage daily operations of East Falls and Center City Admissions Visit Centers to drive enrollment.

Processes patient enrollments and orders, enters data, follows up with patients and medical practices, verifies insurance, provides cost estimates, manages inbound and outbound calls, and schedules remote INR testing training. The role requires accurate system navigation, empathetic communication, attention to detail, and proficiency with Microsoft Office in an office-based environment.

Oversee daily customer support operations, supervise and coach support staff, resolve escalated customer issues, monitor service quality, improve processes, coordinate cross-functional resolutions, maintain documentation, and identify opportunities to improve customer satisfaction and team performance.

Provides technical product support and training to B2B distributors and suppliers through phone, chat, and email. Troubleshoots issues with digital products, software, search tools, CRM, ordering, mobile, and website platforms; promotes self-service resources; resolves escalated inquiries; supports first-contact resolution; and identifies opportunities for new product features. The role requires accurate data entry, professional communication, and two to three years of technical support or call center experience.

Supports sales and customer service operations by processing customer orders, answering inquiries, resolving issues, assisting with credit and billing matters, coordinating delivery concerns, preparing reports, and maintaining sales documentation. The role requires professional communication, attention to detail, multitasking, Microsoft Office proficiency, and a high school diploma or equivalent. Bilingual candidates are strongly preferred.

Manages a support team responsible for end-to-end direct-to-consumer order management issue resolution, SLA performance, root cause analysis, incident triage, and 24x7 on-call coverage. Leads automation and agentic support adoption, monitors case trends and KPIs, coordinates with engineering and operations, improves support processes, and develops team members through onboarding, coaching, and performance management.

Supports client service requests, researches and resolves client concerns, maintains client information in a CRM, completes administrative tasks, and assists with special projects. The intern works with local and centralized teams, follows compliance and risk procedures, ensures documentation requirements are met, and contributes to a positive client experience. This is a 10-week, full-time, in-office internship focused on professional development, mentorship, and financial services experience.

Provide day-to-day customer service and administrative support for surety accounts: enter new/renewal business, process endorsements/ cancellations/renewals, maintain files, prepare reports and programming requests, liaise with underwriters and agents, and assist training and other assigned duties.