Top Customer Support Jobs in Philadelphia, PA

Provide day-to-day customer service and administrative support for surety accounts: enter new/renewal business, process endorsements/ cancellations/renewals, maintain files, prepare reports and programming requests, liaise with underwriters and agents, and assist training and other assigned duties.

Supports coworking community members through responsive service, onboarding, office moves, event preparation, concierge operations, and community events. Maintains kitchens, conference rooms, print stations, offices, and lab spaces; resets spaces after move-outs; performs light repairs and troubleshooting; and coordinates facilities requests with building maintenance. The role requires a personable, organized, hands-on problem solver with at least one year of professional experience.

Leads Burro’s Robot Support function and customer-facing fleet reliability operations. Manages support engineers, escalations, fleet health monitoring, diagnostics, failure-mode prioritization, software deployments, scalable support processes, outsourced partner models, and cross-functional issue resolution. The role also develops tools and documentation, improves customer utilization and ROI, and scales support capabilities as the autonomous robot fleet expands.

Handle high-volume inbound/outbound billing calls, research and resolve billing disputes and correspondence, process adjustments/refunds with collection coordinators, navigate Quest billing systems and web tools, follow SOPs/HIPAA compliance, meet production and quality standards, and support internal customers for timely billing resolutions.

Visit customer job sites to support Wonoloers and clients: onboard and orient workers, monitor attendance and performance, resolve conflicts, report observations, and help prevent co-employment risk. Provide real-time operational feedback and coordinate with internal teams.

H Mart Philadelphia is hiring for various positions including grocery, meat, produce, seafood, customer service, cashier, and food court roles.

Complete an asynchronous, eight-question written survey about administrative problems consumers face. Participants describe an anonymous recurring issue, estimate workaround frequency and costs, and identify professional, legal, and privacy constraints for potential software solutions. The study seeks adults with recent professional or volunteer experience assisting consumers with administrative tasks and the ability to provide clear, detailed written responses while protecting consumer privacy.

Paid study for customer support professionals, client success managers, and others who directly help consumers with recurring workflows. Participants complete an asynchronous questionnaire describing workflow friction, user workarounds, issue frequency, observed payments, and potential offers, while protecting customer confidentiality.

Provides timely customer support through phone, in-person, and online channels. Resolves routine and complex inquiries, complaints, transactions, and claims; explains products and services; documents interactions; identifies trends; and escalates broader issues. The role may support sales representatives, attend client or benefits meetings, and process payments. Requires strong communication, problem-solving, multitasking, software proficiency, and availability for varied shifts, weekends, holidays, and occasional overnight travel.

Processes vehicle and salvage title documentation, completes ownership transfer applications, enters title data, and ensures compliance with state requirements. Communicates with customers and internal partners by phone, email, mail, and direct contact; resolves discrepancies, complaints, and transfer issues. Maintains customer databases, confidential records, and knowledge of title regulations while performing clerical and office-support duties.

Evaluate and adjudicate complex product and shipping protection claims, investigate fraud and unusual claim patterns, manage escalations, and ensure decisions comply with policies. Communicate with customers, service providers, and internal teams by phone and email; coordinate technician dispatch and parts ordering; document interactions; troubleshoot system issues; recommend process improvements; and support training and service-quality initiatives.