Top Operations & Support Jobs in Philadelphia, PA

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Lead end-to-end Revenue Operations for a high-growth B2B SaaS company: build GTM operating model, own forecasting and analytics, manage GTM systems (Salesforce/CPQ/marketing automation), drive AI automation, enable cross-functional alignment, and deliver executive revenue insights to scale enterprise sales.

Lead Americas corporate travel program strategy and operations, managing vendors, costs, compliance, traveler experience, and regional policy localization. Partner with Finance, HR, Procurement, Security, and stakeholders to drive savings, supplier adoption, risk management, and program governance.

Lead and manage the Dispute Defense team to minimize chargeback risk and fraud, oversee dispute responses and collections, ensure timely submissions, monitor chargeback ratios, report win rates, collaborate with processing partners, and drive process improvements and AI-driven automation to reduce manual workflows.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Supports the CEO and President by managing calendars, travel, meetings, communications, briefing materials, events, information flows, and confidential matters. The role coordinates high-volume domestic and international travel, prepares written materials, tracks workstreams, liaises with internal and external stakeholders, and ensures principals are prepared for engagements. Success requires exceptional organization, discretion, judgment, adaptability, communication, and comfort working remotely in a fast-paced environment.

Provides remote administrative support by managing emails, calls, calendars, meetings, travel arrangements, contact lists, spreadsheets, online records, market research, presentations, employee inquiries, and customer service. Requires strong communication, organization, time management, familiarity with cloud, VoIP, desktop-sharing, word-processing, spreadsheet, and online-calendar tools, plus a high school diploma.

Manage and optimize Ironclad and related contract management systems, including workflows, templates, approvals, integrations, data quality, reporting, and technical troubleshooting. Drive contract intake, lifecycle management, process improvement, knowledge management, training, and cross-functional legal technology initiatives. Build dashboards and support audits and special projects while partnering with Legal, Finance, Procurement, IT, and business stakeholders. The role focuses on legal operations and technology rather than substantive legal negotiation.

Supports clients and therapists through phone and live chat by troubleshooting billing and platform issues, explaining insurance benefits, educating users, and identifying root causes for Product teams. The role advocates for customers, resolves problems, meets conversation-volume metrics, and adapts to changing priorities in a fully remote startup environment.

The RN Healthcare Advocate supports older Medicare patients by providing personalized care, navigating medical systems, and coordinating resources for better health outcomes.