Top Operations & Support Jobs in Philadelphia, PA

Provide high-volume customer and carrier support for telecom products (caller ID, LNP, routing). Manage porting orders, tickets, SLA adherence, escalate complex issues, liaise with engineering, analyze KPIs, and support 24/7 operations.

Serve as the Zendesk subject-matter expert for Professional Services: configure and optimize Zendesk workflows, gather and document requirements, design intake-to-delivery solutions, support integrations and governance, and drive change management, security, and stakeholder enablement.

Lead IT-OT integration and Industry 4.0 transformation programs for supply chain and manufacturing clients, focusing on smart manufacturing expertise and project management.

Provide front-line banking support across multiple branch locations, handling account openings, teller transactions, service requests, and credit applications. Build customer relationships, identify needs, refer to specialists, and use digital tools while maintaining compliance and risk controls. Role requires frequent travel within an assigned geography and weekend availability.

As the Alliance Driver Manager, you will oversee partner relationships, drive strategic initiatives, and enhance PwC's market presence through collaboration and effective leadership across cross-functional teams.

Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Operate and perform preventive maintenance on high pressure steam boilers and auxiliary equipment, ensuring safe and efficient operation, CO2 compliance, and maintenance of records.

Serve as the onsite relationship manager between the Field Service team and local agency partners, resolving escalations, overseeing onsite specialists, enabling adoption of digital/AI tools, coordinating local engagement events, supporting sales initiatives, managing office operations and local financial processes, and leading training and change adoption to improve service delivery and agent satisfaction.

The Vice President, Strategic Initiatives leads high-stakes projects across functions, manages complex initiatives, and drives cross-departmental alignment while utilizing AI for improved outcomes.