Top Operations & Support Jobs in Philadelphia, PA

Provides real-time operational support for Fed ACH and Check transaction processing on a 24x6 schedule. Monitors application health, handles production issues and incidents, performs operational and volume analyses, supports testing and defect management, and assists with payment-system projects and process improvements. The role also supports customer service, settlement activities, cross-team communication, and escalation of operational issues.

Manage the enterprise ServiceNow platform across production and non-production environments. Responsibilities include user and access administration, platform monitoring, upgrades, patches, cloning, release validation, troubleshooting, security, compliance audits, documentation, performance improvement, and rollout of new capabilities such as Now Assist. The role partners with product, development, security, integration, and release teams while mentoring colleagues and supporting complex platform priorities.

Handles auto insurance claims from start to finish, guiding insureds and claimants through the claims process after accidents. Responsibilities include customer communication, problem solving, claim processing, coordinating multiple stakeholders, documenting information, and using multiple systems in a high-volume environment. Paid training and licensing are provided, with hybrid work and additional in-person training during the first six months.

Build and maintain AI-powered go-to-market systems that automate sales, expansion, marketing, forecasting, handoffs, and post-sales workflows. Optimize processes, maintain CRM data quality, test and monitor automations, connect GTM tools, and translate operational needs into scalable technical solutions. The role uses AI and iPaaS tools to surface next-best actions, improve deal velocity, and support customer lifecycle operations.

Coordinates group air travel programs from intake and setup through post-event follow-up. Serves as a liaison among clients, travel advisors, and internal teams; manages timelines, documentation, bookings, traveler activity, arrivals, departures, reports, quality control, and stakeholder updates. Requires three or more years of travel-industry experience, GDS or self-booking tool proficiency, Microsoft Office skills, strong communication, and multitasking abilities.

Lead a 24x7 service desk team to meet SLAs/KPIs, manage real-time call and ticket operations, run performance management, ensure staffing and shift coverage, participate in on-call rotation, drive ITSM/Salesforce improvements, enforce security/compliance, and coordinate cross-functional escalations to maintain service availability and customer satisfaction.

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, managing operational activities, reducing risk, and assisting with scheduling. Provides customer service, promotes digital banking solutions, identifies financial needs, detects potential fraud, and helps motivate employees to meet business objectives and compliance requirements.

Supports Service Operations strategic initiatives through process improvement, staffing and capacity modeling, call and quality data analysis, risk insights, documentation, project tracking, AI use cases, and resource allocation. The intern collaborates with business leaders, subject matter experts, and IT professionals while contributing to service excellence and organizational planning.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

Lead Cloudflare’s AI-first Revenue Operations technology roadmap. Assess workflows, systems, integrations, and user needs; design and prototype scalable automation and AI solutions; guide build, buy, blend, and retirement decisions; establish governance, security, privacy, and change controls; and partner with IT, Engineering, Procurement, Finance, vendors, and GTM stakeholders to deliver a secure, efficient seller technology ecosystem.