Top Operations & Support Jobs in Philadelphia, PA

Supervise transactional branch support staff, ensure timely, compliant task completion, identify process improvements, manage resource allocation for brokerage support, mentor and hire staff, and interpret policies and regulatory requirements.

Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.

As a Strategy Insights & Planning Associate Consultant, you will identify problems, develop solutions, conduct market research, communicate insights, and manage client relationships within the healthcare sector.

Lead Americas corporate travel program strategy and operations, managing vendors, costs, compliance, traveler experience, and regional policy localization. Partner with Finance, HR, Procurement, Security, and stakeholders to drive savings, supplier adoption, risk management, and program governance.

Lead Salesforce platform operations strategy and day-to-day execution to ensure reliability, performance, security, and scalable delivery. Own governance, incident/problem/change management, CI/CD and environment strategy, monitoring/observability, vendor and cost management, platform roadmaps, and people leadership. Partner across IT and business to prioritize technical debt, capacity planning, SLAs/OLAs, and continuous improvement while serving as escalation point for major incidents.

Manage, investigate, and resolve attorney-represented auto and homeowner bodily injury claims. Evaluate coverage, liability, and damages; coordinate with counsel, attend trials/hearings, ensure reserves, identify subrogation and fraud, communicate with claimants, and maintain file security and reporting.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Operate and perform preventive maintenance on high pressure steam boilers and auxiliary equipment, ensuring safe and efficient operation, CO2 compliance, and maintenance of records.

Lead a 24x7 service desk team to meet SLAs/KPIs, manage real-time call and ticket operations, run performance management, ensure staffing and shift coverage, participate in on-call rotation, drive ITSM/Salesforce improvements, enforce security/compliance, and coordinate cross-functional escalations to maintain service availability and customer satisfaction.

Freelance ArenaVision crew member supporting live and studio event production for sports, concerts and family events. Operate control-room positions (camera, replay, playback), assist setup/breakdown, edit video/audio, and collaborate with production staff. Must work nights, weekends, and variable schedules.