Top Operations & Support Jobs in Philadelphia, PA

Supports branch operations by processing teller transactions, managing daily operational tasks, minimizing risk, resolving customer and employee concerns, assisting with scheduling, and connecting customers to banking products and digital solutions. The role also supports the branch manager, identifies fraud risks, maintains compliance, and motivates team members to meet business objectives.

Investigates, evaluates, and resolves complex, high-severity workers compensation claims. Determines coverage and compensability, sets reserves, evaluates exposure, manages litigation, negotiates settlements, identifies fraud and subrogation opportunities, and advises management on claim strategy. Collaborates with policyholders, defense counsel, and internal teams while analyzing claims data and training less experienced staff.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Manages complex credentialing and recredentialing cases for U.S. and international applicants. Verifies identity, permissible purpose, authorized product use, business legitimacy, and regulatory compliance through due diligence, research, and document review. Handles escalated client inquiries, advises business partners, mentors team members, documents findings, and recommends process improvements. The role requires strong judgment, communication, investigative research, and knowledge of applicable regulatory requirements.

Supports Service Operations strategic initiatives through process improvement, staffing and capacity modeling, call and quality data analysis, risk insights, documentation, project tracking, AI use cases, and resource allocation. The intern collaborates with business leaders, subject matter experts, and IT professionals while contributing to service excellence and organizational planning.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

Leads cross-functional strategy execution across corporate travel divisions, coordinating operating rhythms, online booking tool needs, contracts, client issue resolution, process improvements, and reporting to the CEO. Acts as a liaison between Options Travel and Engine, influences senior stakeholders without direct authority, and supports partner-network and global-fulfillment initiatives.

Owns business strategy, analytics, processes, and systems supporting the Partnerships organization. Responsibilities include executive planning and reporting, partner revenue dashboards, quote-to-cash operations, renewal and expansion processes, Salesforce and go-to-market technology improvements, partner event operations, roadmap development, and mentoring junior teammates.

Leads Revenue Operations strategy, Salesforce systems, processes, data quality, and roadmap prioritization across direct, partner, and digital go-to-market teams. Manages and coaches RevOps analysts and administrators, oversees workflow documentation, supports CRM and CPQ implementations, and partners cross-functionally on trade-offs and scalable process improvements. The role requires extensive Salesforce and Revenue Operations experience, global organization support, and monthly travel for internal or team events.

Manages a distributed Customer Support team in a high-volume SaaS environment. Responsibilities include integrating acquired support teams, overseeing capacity and KPIs, managing multichannel operations, identifying operational risks, developing scalable processes and knowledge repositories, coaching team members, and leading cross-functional initiatives with Engineering, Sales, and Customer Success.