Top Operations & Support Jobs in Philadelphia, PA

Lead and scale onboarding programs for Sales, Customer Success, and Renewals teams, improving performance and ensuring new hires are productive.

The Director of Digital Workplace & End User Services at Samsara leads the integration of AI into workflows, fosters a zero-touch operational model, and enhances user experience across a tech-enabled workforce.

The Staff Business Systems Analyst will manage Salesforce solutions and partner with stakeholders, ensuring effective integration and data flow across multiple platforms while supporting business needs and documentation efforts.

The Executive Assistant manages executive calendars, meetings, travel, and maintains organized workflows. This role enhances productivity, ensuring smooth operations and effective coordination across stakeholders.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

Optimize workforce performance for service and clinical operations by forecasting staffing, managing intraday operations for Intake and Clinical RN teams, monitoring productivity and queues, delivering performance reports and insights, identifying improvement and automation opportunities, leading daily operational meetings, and preparing leadership presentations.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Review and evaluate Group Life claim documentation for completeness and accuracy, process payments, respond to policyholder and beneficiary inquiries, ensure regulatory compliance, meet production and quality targets, mentor reviewers, and support claimants compassionately throughout the claims process.

Own and improve Delivery operations workflows connecting customer demand to capacity planning, cost visibility, reporting, and execution. Lead Jira infrastructure, staffing and cost models, build dashboards and decision-useful materials, partner cross-functionally, and drive automation and AI to simplify recurring work. Maintain operating cadences and support strategic planning; travel up to 10%.

Negotiate delinquent accounts on behalf of clients to maximize savings, build and maintain relationships with external partners, manage client finances and account queues, use tools to consolidate debts for negotiation leverage, provide client guidance, and participate in special projects to support client outcomes.

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

Provide remote technical support for Dealertrack DMS via phone and email, troubleshoot product and system issues, log cases in CRM, meet SLA targets, escalate and coordinate cross-department resolution, and work assigned shifts including weekends.