Top Customer Success & Experience Jobs in Orlando, FL

Manage a mid-market portfolio of multi-location customers after onboarding. Drive platform adoption, retention, renewals, account health, and expansion opportunities through structured check-ins, business reviews, and account planning. Build trusted stakeholder relationships, identify risks, translate customer metrics into recommendations, advocate for customer needs internally, and mentor newer customer success managers on complex accounts and escalations.

Owns Palo Alto Networks customer relationships, driving adoption, usage, licensing, subscription, and operational success. Provides technical guidance, enablement, troubleshooting, account management, and escalation support across Palo Alto Networks solutions. The role manages customer success plans, documentation, support cases, and cross-functional collaboration while helping customers optimize cybersecurity investments and achieve defined outcomes.

Manage client onboarding and ongoing use of an AI-powered prevailing wage compliance platform. Serve as the primary client contact, coordinate subcontractor payroll documentation, track compliance progress, generate reports, identify risks, and collaborate internally on resolutions. Provide platform feedback to improve functionality and user experience. The role requires strong organization, communication, multitasking, independent project management, and willingness to learn compliance processes and software tools.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Supports professors and students through onboarding, technical support, issue resolution, account management, and client relationship activities. Configures customized grading, provides recommendations, documents interactions in HubSpot, escalates issues through JIRA, and maintains training materials. Conducts client check-ins, audits account files, analyzes usage and feedback, identifies product improvement opportunities, and assists with retention initiatives. Travel may be required for campus visits and conferences.

Supports Customer Success Managers and customers through webinar and event coordination, platform customizations, product adoption analysis, content collaboration, and process improvement. The role manages global schedules, supports live virtual events, coordinates with cross-functional teams, launches customer engagement features, and identifies workflow and automation improvements to increase team efficiency and customer value.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Serves as a trusted technical advisor for complex CXone customers from pre-go-live through ongoing adoption and optimization. Manages escalations, troubleshoots contact center environments, coordinates cross-functional resolution, delivers training and presentations, drives retention and customer satisfaction, maintains CRM records, and identifies improvement opportunities. Mentors other TAMs, shares technical best practices, supports process initiatives, and travels up to 25% for customer engagements.

Own end-to-end onboarding, adoption, support, retention, and expansion for enterprise supplier accounts. Configure integrations, guide customers through payment and reporting features, resolve technical and operational issues, monitor account health, identify churn risks, and close upsell opportunities. Maintain account records in Salesforce and Gainsight while contributing to scalable playbooks and process improvements.

Leads and develops a team of Technical Account Managers supporting strategic enterprise customers. Responsibilities include recruiting, coaching, setting KPIs, analyzing performance, managing executive escalations, partnering with Sales and Customer Success, improving service processes, and driving retention and growth. Requires technical team management, SaaS or Unified Communications experience, executive communication, data-driven strategy execution, AI tool adoption, and familiarity with collaboration technologies.