Top Customer Success & Experience Jobs in Orlando, FL

As a Multimedia Journalist at Spectrum News, you'll report on local stories, from pitching to editing, while engaging with the community and using various media platforms.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Manage a portfolio of enterprise ranch accounts from pilot to full-scale adoption, drive retention and expansion, engage executives and ranch managers, coordinate cross-functional teams, and develop scalable account strategies while frequently traveling to customers.

The Lead Supervisor I oversees operations, coaches staff, handles customer interactions, ensures results, and manages team dynamics in a retail environment.

Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.

Own the post-sale customer journey for youth sports organizations, including onboarding, adoption, account growth, renewals, and retention. Build relationships with club directors, leagues, coaches, and other stakeholders; monitor account health; create success and recovery plans; forecast renewals; and maintain CRM data. Help establish scalable account management playbooks and share customer insights with Sales, Marketing, Customer Experience, and Product. The role is remote-first and focuses on basketball and baseball/softball markets.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Leads Enterprise Customer Success for Toast’s largest global customers, owning retention, expansion, revenue outcomes, customer health, and escalations. Builds and coaches managers and CSMs, designs scalable international coverage models, establishes operating cadences, and develops executive relationships with complex enterprise accounts. Partners with Sales, Care, Onboarding, and Product while using data for health scoring, risk forecasting, capacity planning, and performance management.

Leads and scales the implementation team, manages and mentors implementation specialists, optimizes deployment playbooks, oversees implementation risk and quality, handles executive escalations, and partners with Sales, Product, Engineering, and Client Success. Tracks implementation KPIs, resource utilization, backlogs, and CRM data integrity while driving faster customer time-to-value, retention, and account growth.

Build and maintain Customer Success and Implementation playbooks, SOPs, training programs, knowledge bases, presentation materials, and scalable workflows. Partner cross-functionally to communicate process and product changes, improve automation and efficiency, identify customer risks, and measure enablement effectiveness. Support implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.