Top Customer Success & Experience Jobs in Orlando, FL

Provides multichannel customer support for corporate business travel, including booking and modifying complex international itineraries across air, rail, ground transport, and lodging. Enforces corporate travel policies, delivers VIP and executive concierge service, monitors disruptions and safety risks, and proactively reroutes travelers. Requires strong communication, active listening, problem-solving under pressure, technology proficiency, and high booking accuracy. Includes eight weeks of training and hybrid work three days per week.

Own onboarding, implementation, training, and ongoing success for fintech clients using AI-driven underwriting and decisioning solutions. Manage a book of business, build relationships, lead client meetings, resolve workflow and integration issues, monitor success metrics, identify expansion opportunities, and communicate customer feedback internally. The role requires expertise in financial services, underwriting, credit risk, lending workflows, AI applications, CRM systems, and customer success operations.

Manage a portfolio of enterprise ranch accounts from pilot to full-scale adoption, drive retention and expansion, engage executives and ranch managers, coordinate cross-functional teams, and develop scalable account strategies while frequently traveling to customers.

Lead Eve’s customer risk and escalation program for serious product, integration, delivery, and adoption issues. Assess severity, assign accountable owners, coordinate cross-functional recovery plans, guide executive customer communications, and personally manage complex escalations. Apply technical judgment to diagnose issues, drive decisions across Support, Product, Engineering, and Delivery, establish recovery exit criteria, and identify recurring problems for process and product improvement.

Manage a portfolio of existing accounts to drive retention, renewals, upsells, and expansion. Monitor account health and usage, conduct business reviews, build account plans and forecasts, liaise with product/engineering/support, maintain CRM data, handle renewals and negotiations, and occasionally travel to customers or industry events.

Provides first-line technical product support to customers, guides troubleshooting, assesses and escalates incidents, follows issues through resolution, and recommends documentation improvements. The role requires strong customer service, collaborative problem-solving, and practical experience troubleshooting Windows and macOS systems, antivirus interactions, and system-management tools such as GPO, RMMs, and SCCM.

Owns the technical customer relationship for public cloud environments, advising on AWS, Azure, and GCP best practices. Conducts cloud architecture reviews, governance sessions, ticket reviews, and spend optimization discussions. Acts as a customer advocate, escalation point, and liaison with internal teams. Provides product guidance, billing support, technology education, and strategic recommendations while maintaining executive-level customer relationships.

Leads a customer engagement and technical account management team supporting managed-services customers. Oversees team performance, capacity, escalations, customer meetings, service-level outcomes, training, recruiting, workflows, and quality control. Partners across internal teams to improve customer satisfaction and resolve service tickets. Requires customer escalation expertise, public cloud knowledge, KPI-driven process improvement, and strong people leadership.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Manage enterprise restaurant accounts from onboarding through long-term growth. Improve retention, educate clients using customized data-driven materials, identify expansion opportunities, mitigate churn risk, lead monthly business reviews, interpret account data, and collaborate with analytics, product, marketing, and operations teams to strengthen retailer relationships.