Top Customer Success & Experience Jobs in Orlando, FL

Manage onboarding, implementation, and growth for enterprise clients using Worth's AI underwriting and decisioning platform. Serve as trusted advisor, drive renewals and expansion, lead client engagements and QBRs, monitor success metrics, coordinate cross-functional teams, and improve processes to maximize customer value.

Serve as the primary technical contact for enterprise customers, designing scalable observability solutions, conducting POCs, troubleshooting complex issues, delivering training, and aligning technology strategy with customer goals while feeding product feedback to engineering.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

Manage a portfolio of customers to ensure adoption, value realization, retention, and expansion. Develop Customer Success Plans, run QBRs, monitor health and risks, coordinate cross-functional teams, support renewals, maintain CRM and success documentation, and contribute to playbooks and process improvements.

The Channel Growth Manager will focus on partner recruitment, activation, and strategic market planning to enhance our VS&A channel partner ecosystem and drive revenue growth.

Manage and coach retention agents to prevent customer disconnects and upsell video, internet, and phone services. Monitor calls, enforce business rules, analyze performance data, recommend offers, process orders, and handle escalated customer issues to improve retention and commission performance.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Support a portfolio of client accounts by resolving escalations, auditing workflows, managing billing and invoices, building dashboards and reports, monitoring KPIs, identifying growth opportunities, and driving cross-functional process improvements to ensure contractual compliance and client retention.

This role requires guiding customers in designing scalable systems using MongoDB, focusing on pre-sales efforts, technical alignment, and customer success. Candidates should have extensive experience in software and cloud architecture, along with strong communication skills.

The Lead Supervisor I oversees operations, coaches staff, handles customer interactions, ensures results, and manages team dynamics in a retail environment.