Top Customer Success & Experience Jobs in Orlando, FL

Provide technical escalation and application support for customers: diagnose and resolve API, telephony, network, server, database, microservice, and container issues; reproduce incidents; document solutions; collaborate with Engineering/Product/Sales; maintain knowledge base; and participate in rotational on-call coverage.

Serve as primary day-to-day contact for customer requests and device operations: onboard and support customers in Spanish/English, manage device provisioning, MDM enrollment, basic troubleshooting, shipping, repairs, inventory, SOPs, and cross-functional coordination to improve operational efficiency.

Manage and grow relationships with mid-sized employer clients and distribution partners, ensure plan performance, lead cross-functional teams for implementations and renewals, drive retention and upsell, ensure compliance, and deliver exceptional client support and reporting.

The Customer Success Manager will manage client relationships, optimize product use, drive customer satisfaction, and develop strategic account plans while collaborating internally to enhance service delivery.

The Customer Success Engineer will support deployments, engage in technical conversations, resolve customer issues, improve documentation, and advocate for customer needs internally.

As a Customer Success Engineer, you will provide advanced technical support to enterprise clients, troubleshoot complex issues, and guide customers on WordPress implementations.

The Technical Account Manager ensures partners have a positive experience with WordPress products, handling requests, managing deployments, and liaising with teams for technical support and product feedback.

The Engagement Manager leads customer deployments, providing project engagement advisory services, managing deployment projects, and building customer relationships with Replicant's solutions.

The Technical Account Manager will lead customer relationships, manage complex integrations, and collaborate cross-functionally to ensure optimal account health and delivery.

Assist Community Managers with outreach strategies, lead generation, and onboarding professionals while optimizing conversion rates and campaign performance.

Assist the Reedsy Learning team with community management, outreach to influencers, engaging with students, and promoting courses and events.

Assist authors and publishing professionals by offering support, reviewing projects, optimizing user engagement, maintaining FAQs, and suggesting product improvements.

As a Technical Account Manager at Magic Patterns, you will support customers with onboarding and technical implementations, collaborate with engineering for product improvements, and facilitate customer success efforts.