Top Customer Success & Experience Jobs in Orlando, FL

The Customer Engagement Specialist is responsible for making 200 outbound calls daily to prospective clients, initiating relationships, and setting appointments for sales advisors, while focusing on communication and persuasion skills.

Lead a Client Services team to support Regional Digital Sales Managers by managing OTT/CTV campaign launches, forecasting, reporting, optimizations, quality assurance, and cross-functional process improvements to drive revenue and client satisfaction.

The Assistant Site Manager supports daily operations at ModWash, driving membership sales, ensuring customer satisfaction, and managing team responsibilities. Tasks include providing customer service, training staff, maintaining equipment, and overseeing compliance with legal and company standards.

The Product Advisor provides customer service, assists with merchandise stocking, processes payments and refunds, and maintains store organization.

As a Relationship Manager, you will manage customer relationships, support Accounts Payable processes, and ensure a positive customer experience through training and service delivery.

The Financial Services Associate role involves supporting customers with financial solutions while providing excellent service and flexibility in scheduling. Associates receive training, may advance quickly, and are part of a supportive team.

The Senior Client Manager is responsible for managing a book of commercial clients, evaluating risks, negotiating quotes, and ensuring client satisfaction through effective communication and strategic planning.

Serve as primary contact for a portfolio of customers, resolving inquiries and disputes, managing account health, reconciling data, preparing KPI reports, and coordinating with Sales, Supply Chain, Finance and IT. Drive process improvements, support implementations and predictive metrics, and ensure timely fulfillment and invoice resolution to improve customer satisfaction and asset control.

Serve as the primary technical partner embedded with law enforcement agencies to drive deployments, troubleshoot escalations, enable adoption, deliver training, and provide data-driven insights using Power BI/SQL and integrations to improve operational effectiveness.

Own deployment, adoption, and outcomes for a portfolio of ~10 strategic accounts. Lead deployment planning and implementation, manage risks, monitor health with AI signals, drive product adoption, build success plans and executive business reviews, partner with sales on renewals/expansion, surface customer feedback, and develop repeatable playbooks to scale customer outcomes.