Top Customer Success & Experience Jobs in Orlando, FL

Onboard customers to Tekmetric’s marketing software by hosting group onboarding calls, explaining setup requirements and best practices, tracking launch readiness, resolving escalated service issues, and collaborating with sales, customer success, operations, support, and engineering. The role also gathers customer feedback to improve onboarding processes and offers opportunities for career development.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Register your interest for future opportunities at Harrison Leisure UK. Join a growing team that values passion and guest experiences.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Provides the technical layer behind Customer Success by improving implementation handoffs, enabling Account Managers, leading post-go-live discovery and solutioning, and resolving escalations. The role diagnoses CRM, workflow, integration, reporting, and AI-agent issues; develops configuration guidance and enablement materials; coordinates with Support, Engineering, Product, Implementation, and Professional Services; and translates customer needs into scalable solutions and best practices for higher education use cases.

Manage customer onboarding from contract signature through vendor activation. Lead kickoff meetings, define success criteria, coordinate provisioning and integrations, track milestones and onboarding KPIs, resolve issues, and drive vendor adoption. Partner with Sales, Customer Relationship Managers, Product, Operations, and Enablement teams to ensure seamless handoffs, improve onboarding processes, and accelerate customer value realization.

Serve as a strategic advisor to automotive dealership leadership, connecting Numa’s AI platform to profitability, productivity, and customer satisfaction goals. Lead executive QBRs, develop 90-day engagement plans, translate performance data into actionable insights, and drive retention and expansion. Build trusted relationships with dealership GMs, manage multiple accounts, collaborate with Product, Customer Success, and Sales, and travel onsite as needed.

Build and manage relationships with state correctional agencies and justice-system stakeholders. Understand partner needs, adapt product offerings and data analysis, communicate requirements to cross-functional teams, and drive measurable impact and financial sustainability. The role requires frequent travel to meet state officials and visit prisons and parole offices, along with navigating challenging environments and supporting technology-enabled change.