Top Customer Success & Experience Jobs in Orlando, FL

Drive product adoption for the Emergency Call Management suite by providing admin-level technical consultation, configuring systems, conducting site reviews to diagnose workflow gaps, delivering remote and on-site training, integrating tools (Assist AI, Radius Map, CAD), and liaising with engineering/support teams to resolve escalations and empower agency administrators.

The Diagnostics Solutions Executive manages key accounts in healthcare, focusing on relationship building, strategic planning, and driving sales growth through innovative diagnostic solutions.

The Senior Account Manager oversees service delivery for clients, manages insurance processes, and coordinates with underwriters to meet client needs.

The Client Success Director focuses on driving value for enterprise legal accounts through strategic engagement, adoption planning, and relationship management, serving as a trusted advisor.

Lead a customer service team of over 30 in a high-volume environment, managing performance and ensuring high-quality customer experiences while analyzing KPIs and implementing improvements.

The Strategic Relationship Manager manages strategic partner relationships, ensuring operational excellence, delivering insights, and driving performance improvements. Responsibilities include onboarding, operational oversight, and strategy alignment across departments.

The role involves achieving sales goals, managing leads in Salesforce, educating families on services, and nurturing client relationships in a fast-paced environment.

The Client Relations Deal Flow Analyst assists in sourcing investment opportunities, manages deal workflows, conducts research, and collaborates cross-functionally.

As a Case Consultant, you will assist clients by conducting consultations, documenting information, managing calls, and addressing client concerns in a timely and professional manner.

The Commercial Lines Account Manager provides client service, manages commercial accounts, negotiates rate terms, and educates clients on insurance policies and compliance.