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Top Customer Support Jobs in Orlando, FL
Events • Greentech • Logistics • Software • Transportation • Travel
Lead workforce planning, forecasting, and QA for a high-volume service floor. Manage Team Leads, set utilization and productivity benchmarks, evolve QA scoring and coaching, optimize Zendesk/Twilio workflows and automation, build real-time dashboards, and deliver executive KPI reporting to improve SLA attainment and operational efficiency.
Top Skills:
SprinklrTwilio FlexZendesk
Artificial Intelligence • Healthtech • Analytics • Biotech
Manage customer service and support operations, ensuring maintenance and repair of products while leading a team and resolving issues in a specified region.
Top Skills:
Project ManagementTechnical Discipline
Healthtech
The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.
Top Skills:
Digital ToolsPatient Management SoftwareVirtual Communication Platforms
Fintech • Cryptocurrency • Web3
The Customer Support Director manages the call center, leads agents, establishes objectives, analyzes performance data and ensures high customer satisfaction in Bitcoin products.
Top Skills:
ExcelSalesforce
Information Technology
The Senior Escalation & Incident Manager at Docker will oversee complex customer issues, manage escalations, mentor teams, and enhance processes to improve incident management and communication with engineering.
Top Skills:
AWSAzureGCP
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Edtech
The Director of Customer Operations will drive the performance of a global Customer Support organization, define an AI-first support strategy, and improve operational efficiency while leading a team and driving business-critical metrics.
Top Skills:
AIAutomationCustomer Support ToolsOperational Systems
Blockchain • Logistics • Software
Guide customers in onboarding and implementation of the software, coordinate timelines, train teams, troubleshoot issues, and improve processes.
Healthtech • Insurance • Financial Services
The Insurance Verification Specialist ensures accurate dental insurance verifications, manages client systems, and supports customer communication regarding verifications.
Top Skills:
Google SuiteMS OfficePractice Management Solutions
Financial Services
The Government Travel Consultant secures travel arrangements for federal agencies, ensuring compliance with government standards while providing quality customer service. This role includes maintaining queues, processing cancellations, and advising clients on travel updates.
Top Skills:
Sabre GdsWorldspan
Automotive • Machine Learning • Robotics • Software • Transportation
The Senior Manager, Customer Operations will lead a team, ensure operational excellence, enhance customer experiences, and drive financial goals.
Top Skills:
AtlassianGoogle SuiteSlack
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Top Companies in Orlando, FL Hiring Operations & Support Roles
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