Top Customer Support Jobs in Orlando, FL

Leads multiple global travel support teams operating 24/7. Responsibilities include developing standardized processes, improving operational scale, managing escalations, monitoring service levels and customer satisfaction, conducting root-cause analysis, coaching managers, supporting hiring and training, and reporting performance. The role requires contact-center leadership, travel industry systems experience, customer-service expertise, analytical problem solving, and flexibility for nontraditional shifts and potential weekend on-call coverage.

Manage end-to-end domestic and international corporate travel bookings using Sabre, including PNRs, ticketing, and exchanges. Resolve complex, time-sensitive travel issues, coordinate with vendors, and support independent travel advisors and clients. Maintain strong client relationships through clear communication, accuracy, organization, and high-quality service while handling high volumes of requests. Stay current on travel industry practices, regulations, products, destinations, and operating procedures.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Provide technical customer support for Moov’s SDKs, APIs, and integrations through email, Slack, web forms, and in-app channels. Troubleshoot frontend and API issues, create proof-of-concept implementations, guide customers through best practices, and collaborate with Product, Engineering, and Technical Writing teams. Analyze recurring issues, improve documentation and internal tooling, and help enhance customer satisfaction and resolution times.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Provides welcoming, responsive service to apartment prospects, residents, and vendors. Responsibilities include answering inquiries, conducting apartment and amenity checks, preparing homes for tours and move-ins, explaining availability and pricing, supporting community events and social media, organizing packages, and maintaining vendor communications. The role requires a flexible schedule with evenings and weekends and offers growth toward property management.

Leads merchant services support operations for community financial institutions, merchants, partners, and internal teams. Manages staffing, workflows, escalations, service levels, performance, coaching, reporting, regulatory adherence, and process improvements. Oversees inquiry resolution from intake through closure, identifies operational risks, develops associates, and coordinates with HR, compliance, training, and relationship management teams.

Supervises approximately 15 virtual customer service agents in a contact center. Coaches employees, drives continuous performance improvement, provides feedback, manages attendance and employment-policy adherence, and handles hiring, training, scheduling, evaluations, discipline, complaints, and problem resolution. The role requires business judgment, autonomy, and responsibility for coordinating personnel and bank activities.

Provide technical customer support for ServiceTitan software through phone, chat, email, and screen sharing. Become a product expert, troubleshoot issues, develop creative workflows, prevent escalations, and deliver effective solutions. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to translate complex technical issues into practical solutions while working effectively in a fast-changing environment.

Provides customer service in a financial services branch while completing paid training. Responsibilities include assisting customers, learning business operations, demonstrating initiative, and developing leadership skills for advancement into assistant and branch leadership roles. The position is full-time with evening and weekend shifts, benefits, and performance-based promotion opportunities.