Top Customer Support Jobs in Orlando, FL

The role involves providing high-level customer service, updating patient accounts, monitoring requests, and assisting IT with access issues.

Lead workforce planning, forecasting, and QA for a high-volume service floor. Manage Team Leads, set utilization and productivity benchmarks, evolve QA scoring and coaching, optimize Zendesk/Twilio workflows and automation, build real-time dashboards, and deliver executive KPI reporting to improve SLA attainment and operational efficiency.

The Operations Director will lead operational strategy, manage support systems, build teams, and drive continuous improvements within Customer Operations.

Lead identification, sizing, delivery, and measurement of process improvements for the Consumer Contact Center. Use data analysis (SQL, Python, Excel, Tableau, Minitab) to find opportunities, manage medium-to-large projects, drive change management, develop implementation/communication/measurement plans, and build stakeholder relationships to improve customer and colleague experience.

The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.

Summer internship supporting Loan Operations and Client Success: handle inbound/outbound customer inquiries, process loan requests, assist client education, produce customer metric reports, and analyze data to inform management.

The Insurance Verification Specialist ensures accurate dental insurance verifications, manages client systems, and supports customer communication regarding verifications.

The Senior Manager, Customer Operations will lead a team, ensure operational excellence, enhance customer experiences, and drive financial goals.

Manage customer relationships and provide technical support in the Pulp & Paper industry. Ensure productivity and support growth opportunities. Monitor processes and report results.