Top Customer Support Jobs in Orlando, FL

Welcome and assist customers, answer and route dealership phone calls, perform light data entry and administrative tasks, coordinate with sales/service staff, address or escalate customer concerns, and maintain a professional front-desk presence.

Provides advanced technical support for complex SaaS healthcare applications. Responsibilities include troubleshooting logs, browser tools, APIs, and data; leading customer meetings and root-cause analysis; coordinating with engineering, QA, and product teams; managing escalations and KPIs; mentoring junior specialists; and improving support processes, workflows, macros, and knowledge-base content.

Processes timeshare ownership transfers, resale transactions, name changes, account updates, and contract modifications. Reviews deeds, trusts, probate records, court orders, and other legal documents for compliance. Supports owners, brokers, attorneys, title companies, and internal teams through high-volume phone, email, and written communications in English and Spanish. Maintains accurate records, resolves discrepancies, monitors processing timelines, protects confidential information, and escalates complex legal or customer issues.

Serve as the first point of contact for prospective clients, conduct initial consultations, gather and document case information, schedule follow-ups, manage inbound and outbound calls, distribute retainer agreements, and resolve client concerns with empathy and professionalism. The role requires flexible availability for shifts, including weekends, within a seven-day operating schedule.

The Supervisor will manage staff, ensure excellent customer service, maintain safety, conduct sales, and provide employee training. Must enjoy outdoor work and have supervisory experience.

Handle complex, escalated customer complaints across channels, research and document resolutions, liaise with process owners and regulators, analyze complaint trends, ensure compliance, provide one-call resolution and support retention, and complete related documentation and special projects.

Serve as primary client contact handling inbound calls, email intake, and case management. Open and organize case files in ESP, track intake documentation, upload mail/faxes, and coordinate with clients, lienholders, and internal teams. Support administrative tasks, reporting to payers and providers, and maintain organized, timely communication across service lines.

Provide remote customer support via phone, email, and live chat. Resolve inquiries and account issues, update records in company systems, escalate complex problems, meet quality and productivity goals, and collaborate with team members while staying current on products and policies.

Respond to inbound calls from accountholders in a call center, resolve routine account issues, process transactions and service requests, document interactions in systems, escalate complex matters, and meet quality, productivity, and compliance standards to support customer satisfaction and retention.

Provide remote customer support for top-tier brands: troubleshoot issues, manage customer transactions, answer inquiries accurately and timely, maintain case records, prioritize tasks, and uphold brand professionalism and customer data security.