Top Customer Support Jobs in Orlando, FL

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Supervise daily customer experience call center operations focused on retention and regulatory complaint resolution. Manage queues, escalations, service levels, employee schedules, productivity, and quality. Coach and evaluate team members, address performance issues, prepare stakeholder reports, implement process improvements, and collaborate across departments to improve customer satisfaction and achieve departmental goals.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

Perform routine and non-routine client service and transaction processing for a structured debt platform, coordinate with internal teams to resolve issues, process account-related transactions per client direction, and research/adapt responses for complex client situations.

As an Express Lube Technician, you'll perform vehicle maintenance, inspections, and communicate repair recommendations while ensuring excellent customer service.

Welcome and assist customers, answer and route dealership phone calls, perform light data entry and administrative tasks, coordinate with sales/service staff, address or escalate customer concerns, and maintain a professional front-desk presence.

Provides advanced technical support for complex SaaS healthcare applications. Responsibilities include troubleshooting logs, browser tools, APIs, and data; leading customer meetings and root-cause analysis; coordinating with engineering, QA, and product teams; managing escalations and KPIs; mentoring junior specialists; and improving support processes, workflows, macros, and knowledge-base content.

Processes timeshare ownership transfers, resale transactions, name changes, account updates, and contract modifications. Reviews deeds, trusts, probate records, court orders, and other legal documents for compliance. Supports owners, brokers, attorneys, title companies, and internal teams through high-volume phone, email, and written communications in English and Spanish. Maintains accurate records, resolves discrepancies, monitors processing timelines, protects confidential information, and escalates complex legal or customer issues.

Serve as the first point of contact for prospective clients, conduct initial consultations, gather and document case information, schedule follow-ups, manage inbound and outbound calls, distribute retainer agreements, and resolve client concerns with empathy and professionalism. The role requires flexible availability for shifts, including weekends, within a seven-day operating schedule.

Lead and scale the Client Support organization for a healthcare EHR/PMS vendor. Own strategy, operations, KPIs, automation/AI adoption, cross-functional collaboration, escalation management, budgeting, and people development to improve customer satisfaction and operational efficiency.