Top Operations & Support Jobs in Orlando, FL

Greet and welcome dealership customers, answer and route calls, schedule sales and service appointments, enter customer information, manage chats and messaging tools, maintain the reception area, and provide basic administrative support. The role works closely with sales and service teams to deliver a positive customer experience and requires weekend and some holiday availability.

Owns the design, documentation, governance, and continuous improvement of finance and corporate services processes, including record-to-report, tax, procure-to-pay, supply chain, hardware fulfillment, HR operations, and sales compensation. Facilitates cross-functional workshops, translates future-state processes into system requirements, partners with technical delivery teams, manages change and adoption, and defines performance metrics. The role also maintains capability models and shared process-boundary agreements.

Provides remote customer support for top-tier brands by handling inquiries, troubleshooting issues, managing transactions, supporting sales, protecting customer information, and maintaining accurate case records. The role requires empathy, professionalism, strong investigative skills, multitasking, and independent work in a home office. Candidates must meet equipment and connectivity requirements, pass background and drug screenings, and work 15–25 hours weekly, including possible weekends.

Provides first-line on-site and remote IT support, diagnosing and resolving hardware, software, operating system, networking, and telephony issues. Installs and configures equipment and software, manages hardware and software inventories and licenses, supports users across the IT infrastructure, coordinates technology projects and upgrades, documents work, and escalates unresolved issues to higher-level support.

Leads end-to-end fraud, billing, chargeback, and payment dispute resolution for Merrick Bank and external clients. Oversees dispute operations, regulatory and audit issue closure, compliance, risk mitigation, customer experience, budgeting, staffing, process optimization, and team development. Partners with fraud, compliance, customer service, collections, operations, and senior leadership to establish strategy, performance goals, controls, and efficiencies.

Manages compliance and performance across insurance carrier, TPA, and managed repair programs. Monitors SLAs, documentation, scorecards, deadlines, and operational KPIs; identifies risks and root causes; develops corrective action plans, SOPs, reports, workflows, and training. Audits active and completed jobs, communicates requirements, holds teams accountable, escalates issues, and improves processes to protect carrier relationships and program performance.

Participates in a 12–18 month rotational leadership program covering warehouse operations, customer service, management, business systems, and branch processes. Receives on-the-job training, mentoring, leadership development, and systems training while building skills for future operations leadership. Completes a capstone project and presents it to company leadership. Relocation may be required after program completion.

Automotive Service Advisor responsible for scheduling and preparing customer appointments, greeting customers, recommending maintenance specials, preparing repair orders with cost and time estimates, coordinating technician workloads, collecting payments, and maintaining a safe service environment. The role requires strong customer service, communication, organization, basic vehicle knowledge, computer proficiency, and physical ability to work around automotive service conditions.

Leads daily Staff Counsel office operations, manages and develops legal support staff, coordinates case intake and assignments, oversees scheduling and administrative workflows, improves processes, maintains procedures and training materials, monitors workloads and coverage, and handles timekeeping and attendance responsibilities. The role works onsite under a hybrid model and requires monthly travel to the Ormond Beach office.

Provides in-person digital literacy coaching, technical support, workshops, and career-readiness assistance to adult learners and system-impacted individuals. Helps participants use devices, email, internet platforms, accounts, and job applications; maintains records, conducts intake and follow-up, and supports welcoming digital access spaces. The role requires trauma-informed communication, adaptable instruction, troubleshooting skills, travel among community and jail sites, and successful jail clearance.