Top Operations & Support Jobs in Orlando, FL

Reviews and proofreads curriculum revisions, verifies compliance with NAVEDTRA 142 and Section 508 standards, tracks pilot comments and QA findings, and confirms alignment between learning objectives and assessments. The role supports instructional product quality across rating portfolios and requires strong writing, analytical, organizational, and Microsoft Office skills.

Manage enterprise IT service desk ticket flow, routing, queue capacity, SLA risk, escalations, critical incidents, schedules, field dispatches, and operational reporting. Maintain resolver groups, assignment rules, dispatch procedures, and workflow improvements while coordinating geographically dispersed technical teams. The role requires independent judgment, ITSM platform experience, and active Secret clearance, with potential TS/SCI eligibility.

Manages CBP network incident remediation and service operations, coordinating major incidents, Tier 1 and Tier 2 responses, monitoring, escalation, communications, resolution, and closure. Serves as the contract point of contact for major incident support and recommends improvements to incident management processes. Requires senior enterprise networking experience, leadership, project management knowledge, and familiarity with routers, switches, firewalls, load balancers, monitoring systems, security, and compliance.

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Leads all operational, financial, and strategic functions across the East Region, including $100M+ P&L ownership, profitability, budgeting, capital allocation, continuous improvement, facilities oversight, integration, and KPI performance. Develops regional leaders, drives culture and retention, partners cross-functionally on growth and service delivery, and ensures exceptional family experiences. Requires extensive multi-unit leadership in regulated or high-empathy industries, management of geographically dispersed teams, transformation experience, and 25% travel.

Manages third-party asset management platforms and supports trading, custodial, and client service teams. Reviews accounts for accuracy and compliance with asset allocation policies, configures accounts, monitors trading and allocations, supports strategy reallocations, troubleshoots platform issues, and coordinates with compliance, investment strategy, asset managers, and client service teams.

Leads user support as a consultative IT service organization, partnering with business leaders and corporate IT to improve enterprise technology adoption and service outcomes. Oversees incident, request, and problem management; drives automation, self-service, root-cause analysis, metrics, modernization, communication, and change readiness. Develops support managers and specialists while aligning priorities with enterprise strategy and using business insights to influence technology decisions.

Supervise daily Network Operations Center activities, including monitoring, incident response, ticket management, escalations, customer communications, and staff development. Lead major incident bridges, coordinate technical teams, maintain operational documentation, support service readiness, and improve monitoring and ticketing workflows. Serve as a subject matter expert in IPX, Sigtran, BGP, VPN, and network interconnect technologies while developing automation and training programs.

Provides remote executive and personal administrative support, including calendar and meeting management, travel coordination, expense reporting, confidential information handling, correspondence, event planning, record keeping, bill payment, and project follow-up. The role requires proactive organization, sound judgment, excellent communication, and the ability to manage competing priorities independently while supporting senior leaders and operational initiatives.

Follow up with customers by phone, text, and email; support customer satisfaction surveys; resolve concerns professionally; maintain accurate CRM records; collaborate with sales and service teams; and deliver a positive VIP customer experience.