Top Operations & Support Jobs in Orlando, FL

Serves as a strategic integrator and accountability partner to executive leadership across Marketing and Centralized Operations. Coordinates priorities, workflows, reporting, KPIs, meetings, communications, and cross-functional initiatives. Tracks progress, risks, dependencies, and performance while preparing executive-ready summaries and materials. Supports process alignment, campaign evaluation, operational readiness, leadership workflows, and onboarding coordination.

Provide first-line technical support for US customers, triage and reproduce reported issues, document complete cases for engineering, resolve routine problems using Zendesk automation, knowledge-base resources and AI tools, and improve documentation. The role also develops toward independent Tier 2 troubleshooting and requires clear customer communication, browser debugging, and basic log and error analysis.

Assists the Operations Manager with daily service department execution, including scheduling, manpower allocation, warehouse and inventory operations, equipment staging, purchase orders, subcontractor oversight, and customer commitments. Supervises and coaches Service Coordinators, enforces operational procedures, supports administrative functions and technician training, and develops leadership skills for progression into an Operations Manager role. The position requires on-site work in warehouse and field environments.

Performs quality checks on automotive inventory, verifies units meet company standards, documents vehicles accurately, captures and organizes visual records using proprietary software, and uploads content through a digital platform. Collaborates with operations and inventory teams to meet daily targets, maintains a clean and organized work area, and works independently indoors and outdoors in varying weather conditions.

Provide remote and on-site technical support for PCs, servers, networking equipment, firewalls, desktop software, cloud environments, and virtualization platforms. Serve as an escalation point for complex issues, monitor service alerts, document systems and procedures, communicate incident progress to customers, support disaster recovery and remote access solutions, and assist with IT projects and hosted infrastructure maintenance.

Process first notices of loss involving motor vehicle accidents, theft, and related incidents. Provide compassionate, empathetic customer service to callers, address inquiries, maintain accurate and organized claim information, and collaborate with team members to handle claims promptly. The role requires multitasking, problem-solving, attention to detail, and effective independent work in a fast-paced environment.

Own the Agile PMO operating model, delivery standards, governance, change management, PDLC adoption, operational health metrics, Jira data quality, and AI-first transformation. Develop frameworks, tooling, playbooks, reporting, and adoption strategies across product lines. Partner with product, engineering, HR, and technology leaders to improve organizational efficiency, identify systemic issues, guide operating model changes, and present recommendations to senior leadership.

Provides customer service for title operations, including foreclosure, ownership transfers, gift transfers, reinstatements, recording issues, and resale transactions. Handles inbound and outbound calls, shared inboxes, status updates, payments, system records, spreadsheets, and customer communications. Maintains accurate documentation, supports internal and external customers, processes title-related fees, and assists with team training.

As a Quotations Specialist, you will manage the quotation process, prepare cost estimates, and collaborate with various representatives to ensure accurate pricing.

The Coverage Determination Rep I processes prior authorization requests, communicates with insurance carriers, and documents authorization statuses to ensure timely approvals for medications.