Top Operations & Support Jobs in Orlando, FL

Build and lead a contact center Workforce Management function from the ground up. Responsibilities include forecasting, capacity planning, scheduling, real-time staffing management, adherence monitoring, workforce technology ownership, analytics, dashboards, and executive reporting. The role also recruits and manages WFM staff and partners cross-functionally to align staffing with lead volume, service levels, productivity, and revenue goals.

Supports the sales team with call routing, customer assistance, sales opportunity entry and tracking, reporting, project documentation, research, filing, and document management. The role requires strong organization, multitasking, communication, phone etiquette, and proficiency with Microsoft Office, especially Excel, PowerPoint, and Outlook. This is a fully in-person administrative position at the Ocoee branch.

Provides branch-office support to real estate agents, branch leaders, and clients. Responsibilities include troubleshooting technology and processes, coordinating onboarding and orientations, supporting social media and marketing, organizing meetings and events, assisting agent recruitment and business planning, managing office supplies and mail, and coordinating with IT and facilities partners. The role also promotes office culture and supports agent recognition and operational improvements.

Assists the Salesforce Administrator with user setup, permissions, platform configuration, support tickets, data imports and exports, reports, dashboards, integrations, troubleshooting, testing, and user documentation. The intern will develop practical Salesforce administration and data management skills while supporting users and collaborating with team members.

Supports real estate agents, branch leaders, and office operations through technology assistance, scheduling, onboarding, training, social media, events, recruiting support, inventory management, and coordination with IT and facilities partners. The role provides customer-focused service, maintains office culture, assists with agent business planning and recognition, and travels to additional regional offices as needed.

Leads the strategy, planning, automation, and operations of workforce management for a large-scale claims contact center. Oversees capacity and staffing models, forecasting, budgets, hiring strategies, performance initiatives, training, and cross-functional partnerships. Influences senior leadership and establishes operational targets, best practices, and workforce management programs that improve service, quality, and efficiency.

Processes and prepares high volumes of physical records for scanning, operates scanning equipment, indexes document data across software applications, and maintains accuracy, confidentiality, production standards, and client service requirements. The role requires focused independent work, basic computer proficiency, document handling, and compliance with security protocols. Employees must lift up to 40 pounds and obtain Public Trust clearance.

Provides administrative support to Regional and Division Managers by managing calls, correspondence, schedules, meetings, travel arrangements, customer inquiries, HR documentation, interviews, operational reports, sales recaps, and budget data. Serves as a liaison among service centers, corporate teams, and executives. Requires strong communication, organization, customer service, numerical analysis, office software, flexibility, and the ability to work occasional overnight or weekend assignments.

Supports office management and administrative operations for the Defense Health Agency Medical Simulation and Training PMO. Responsibilities include correspondence, records, travel orders and vouchers through DTS, scheduling, visitor and clearance requests, presentations, supplies, facility work requests, mail, onboarding, training tracking, awards, and emergency preparedness. The role is on-site in Orlando, requires an active Secret clearance, and is contingent on contract award.

Provides administrative support to management and professional staff by maintaining records and files, tracking projects and real estate transactions, coordinating with internal and external stakeholders, preparing meetings, documenting notes, and monitoring project information. Requires strong organization, communication, prioritization, Microsoft Office and Excel skills, basic real estate transaction knowledge, accurate typing, and the ability to manage changing demands.