Top Operations & Support Jobs in Orlando, FL

Handles high-volume inbound calls from credit card customers, investigates and addresses fraud-related concerns, provides empathetic and accurate support, navigates multiple computer systems, explains solutions, follows regulatory procedures, and escalates nonstandard issues. The role requires strong communication, decision-making, multitasking, adaptability, computer literacy, and at least one year of customer interaction experience. Evening and weekend availability may be required.

Manage complex and catastrophic auto and homeowners casualty claims from investigation through resolution. Assess coverage, liability, damages, reserves, and settlement strategies; collaborate with counsel through litigation, mediations, trials, and hearings; identify fraud and subrogation opportunities; prepare reports; communicate with claimants and stakeholders; oversee legal billing; and support team leadership, mentoring, regulatory matters, and special projects.

Responds to customer inquiries by phone, email, chat, and ticketing systems; troubleshoots standard technical and account issues; escalates complex problems; documents interactions; follows customer-data security protocols; collaborates with internal teams; supports customer education; and maintains strong customer relationships in a metrics-driven contact center.

Provides real-time inbound roadside assistance to stranded motorists by gathering incident details, dispatching service providers, tracking service progress, and de-escalating stressful customer interactions. The role requires multitasking across digital tools, accurate documentation, empathy, sound judgment, and reliable performance in a remote contact-center environment. Associates must maintain a dedicated home workspace, meet strict BYOD and internet requirements, work full time with weekend or holiday availability, and complete mandatory training with full attendance.

Provides enterprise end-user IT support, endpoint administration, infrastructure maintenance, and asset lifecycle management. Supports Windows, macOS, and Linux systems; hardware, software, mobile devices, conference-room technology, user accounts, permissions, endpoint security, and IT assets. Maintains documentation, licensing records, and service tickets while resolving incidents and collaborating with infrastructure, network, and security teams. The role includes executive and board-facing support, occasional after-hours work, and requires strong troubleshooting, communication, and organizational skills.

Provides internal technical support for desktop, laptop, virtual desktop, mobile, hardware, software, and operating system issues. Responsibilities include ticket and SLA management, Active Directory administration, Citrix VDI troubleshooting, Microsoft application support, Windows/macOS/Linux troubleshooting, mobile device support, hardware setup, system imaging, SCCM software deployment, documentation, escalations, and rotational 24/7 on-call coverage.

Provides executive administrative, operational, and client service support to a Managing Partner and leadership team. Responsibilities include calendar and travel management, meeting coordination, recruiting and onboarding support, training and recognition event coordination, executive communications, presentations, reports, dashboards, milestone tracking, process improvement, and cross-functional problem resolution. The role requires independent judgment, confidentiality, strong organization, and advanced Microsoft Office proficiency in a fully onsite environment.

Verifies life and health insurance applications through outbound calls, documents information for underwriting, explains application procedures, assesses additional verification needs, completes paperwork, updates quality assurance records, transfers calls, and meets departmental performance targets.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Own and improve Salesforce and go-to-market systems, including automation, integrations, CPQ migration, quoting workflows, product catalogs, pricing rules, data structures, and reporting processes. Partner with Sales, Marketing, Finance, Revenue Operations, and Customer Success teams to scope and implement scalable solutions. Administer AI-powered tools, document workflows, conduct training, and support cross-functional strategic decisions.