Top Operations & Support Jobs in Orlando, FL

Primary contact for mid/large business clients using Spectrum's data, voice, video and managed services. Troubleshoot WAN/LAN, fiber, voice and corporate hardware/software; document issues, coordinate fixes with internal/external teams, track escalations, and maintain client records to uphold service standards.

Provides complex member support across phone, chat, and video channels; resolves escalated inquiries, complaints, HelpDesk tickets, and operational issues. Reviews interactions for quality assurance, coaches frontline staff, supports onboarding and training, monitors service trends, and identifies process improvements. Performs specialized financial service tasks while ensuring compliance with credit union policies, regulations, confidentiality, and data integrity.

Leads Client Associate teams supporting brokerage operations across multiple branches. Responsibilities include supervising transactional work, ensuring compliance and accuracy, improving digital onboarding and money-movement adoption, managing resources, approving operational transactions, resolving issues, training and developing staff, supporting technology rollouts, and coaching branches on operational risk. Requires securities-industry experience, leadership experience, FINRA licensing, regulatory compliance knowledge, and up to 20% travel.

Provides executive administrative, operational, and client service support to a Managing Partner and leadership team. Responsibilities include calendar and travel management, meeting coordination, recruiting and onboarding support, training and recognition event coordination, executive communications, presentations, reports, dashboards, milestone tracking, process improvement, and cross-functional problem resolution. The role requires independent judgment, confidentiality, strong organization, and advanced Microsoft Office proficiency in a fully onsite environment.

Manage, investigate, and resolve attorney‑represented auto and homeowner bodily injury claims. Evaluate coverage, liability, damages; prepare trial reports; coordinate with counsel; ensure reserves and secure financial processing; identify SIU and subrogation opportunities; communicate with claimants and policyholders; oversee outside counsel billing and maintain claim file documentation.

Responds to customer inquiries by phone, email, chat, and ticketing systems; troubleshoots standard technical and account issues; escalates complex problems; documents interactions; follows customer-data security protocols; collaborates with internal teams; supports customer education; and maintains strong customer relationships in a metrics-driven contact center.

Provides customer service for credit card and other financial products in a high-volume call center. Handles more than 100 inbound calls daily, gathers information, resolves customer issues, explains solutions, navigates multiple computer systems, follows regulatory procedures, and builds customer relationships with empathy and sound judgment. Requires flexible scheduling, including evenings and weekends, and participation in scheduled training.

Chief of Staff to the Enterprise GM, responsible for developing multi-year strategies, aligning executives and functions, improving operating models and governance, and leading complex organizational transformation. The role provides executive counsel, synthesizes cross-functional insights, guides resource allocation, strengthens collaboration, and addresses systemic organizational challenges. Success requires strategic thinking, operational excellence, organizational design expertise, executive presence, and experience driving results in B2B, preferably SaaS, revenue organizations.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.