Top Operations & Support Jobs in Orlando, FL

Primary contact for mid/large business clients using Spectrum's data, voice, video and managed services. Troubleshoot WAN/LAN, fiber, voice and corporate hardware/software; document issues, coordinate fixes with internal/external teams, track escalations, and maintain client records to uphold service standards.

Perform pharmacy inventory and warehouse duties including receiving, storage, cycle counts, filling dispensing units, preparing shipping labels and packages, and assisting with discrepancy resolution. Physical role requiring lifting up to 55 lbs and standing up to 8 hours in a fast-paced mail-order pharmacy environment.

Lead end-to-end operations for the Reserve Travel Advisor team delivering white-glove travel planning for premium card customers. Set KPIs, drive continuous improvement and process optimization, translate customer feedback into cross-functional action, build coaching and succession programs, manage complex case resolution, ensure policy and audit-ready controls, and partner with internal teams to elevate service delivery and operational outcomes.

Provide teller-line and branch operational support: process and approve transactions, resolve customer issues, escalate as needed, support branch manager with scheduling and tasks, identify customer needs and digital solutions, and assist with risk, compliance, and loss-prevention activities.

Manage, investigate, and resolve attorney-represented auto and homeowner bodily injury claims. Evaluate coverage, liability, and damages; coordinate with trial counsel; prepare for trials/hearings; ensure reserves and secure financial processing; identify subrogation and suspicious claims; communicate with claimants and policyholders; manage outside counsel billing and reporting.

Handle high-volume inbound roadside assistance calls, assess location and vehicle issues, dispatch service providers, de-escalate stressed customers, update systems, and track service progress using digital dispatch tools while collaborating with a remote team.

Provides escalated technical customer support for the vAuto product through phone and online channels. Troubleshoots hardware, software, access, and data issues; resolves routine to moderately complex problems; escalates difficult cases; documents inquiries and resolutions; follows up with customers; and collaborates with technical experts and cross-functional teams. Preferred experience includes SQL or XML investigation, Salesforce case logging, and Genesys PureCloud.

Lead Cox Fleet process design, standardization, and continuous improvement across the business. Drive transformation initiatives (acquisitions, integrations), partner with stakeholders and BI to build metrics, govern process standards, prioritize technology enhancements, and manage implementation of process excellence and change management to improve efficiency and compliance.

Provide functional and technical support for global HR and Finance enterprise applications. Troubleshoot and resolve issues, manage integrations, support implementations and upgrades, create documentation, and work with stakeholders and vendors to improve system functionality and user experience. Serve users across regions and time zones, with fluency in Brazilian Portuguese and English.

Provide expert technical support to enterprise customers by troubleshooting complex MongoDB, database, infrastructure, networking, storage, security, performance, recovery, and scalability issues. Analyze problems across application, database, and storage layers; advise on architecture and production operations; collaborate with product and development teams; contribute to diagnostic and performance tools; and mentor new engineers. This remote role follows a weekend shift after a six-to-nine-month weekday ramp period.

Provide phone-based first-line technical support to internal employees/contractors: troubleshoot hardware, software, network, and access issues; document incidents in ServiceNow or similar ITSM tools; escalate complex problems; and maintain data privacy and strong customer service in a remote workspace.