Top Operations & Support Jobs in Orlando, FL

Handle auto claims from initial report through resolution, guiding insured customers and claimants after accidents. Communicate empathetically by phone, investigate and solve problems, manage multiple claims-related tasks, use several systems, and provide organized customer support. The role includes paid training and licensing, hybrid work with required office attendance, and additional in-person training during the first six months.

Supports a senior finance leader through strategic calendar management, prioritization, confidential information handling, global meeting coordination, travel arrangements, expense reconciliation, team events, onboarding, and issue resolution. Acts as a trusted gatekeeper and adviser, protecting executive focus time, managing stakeholders diplomatically, and ensuring schedules align with business priorities. Partners with the Chief of Staff and internal teams to coordinate organizational activities and maintain effective operating rhythms.

Handles high-volume inbound calls from credit card customers, provides empathetic support, gathers information, resolves issues, navigates multiple systems, follows regulatory procedures, and escalates non-standard matters. Requires fluent English and Spanish, strong communication and decision-making skills, computer proficiency, multitasking ability, a customer-service background, and a high school diploma or GED. Evening and weekend availability may be required.

Provides technical support for mid-sized and large business clients using Spectrum connectivity and managed services. Troubleshoots WAN/LAN, fiber, voice, video, hardware, software, and network issues; documents incidents, coordinates resolutions with internal teams, manages escalations, and communicates service updates. The role operates in an office-based environment and requires technical support, networking, customer service, and troubleshooting expertise.

Manage and enhance NBCUniversal’s HR technology portfolio, focusing on SuccessFactors Recruiting and Onboarding. Gather requirements, configure applications, create reports, perform testing, support users, adopt vendor releases, and manage governance activities. Collaborate with HR partners, vendors, IT, engineering, and geographically distributed teams on projects, integrations, automation, security, and system optimization. Provide hands-on SAP HCM and SuccessFactors support, including after-hours deployments, upgrades, data corrections, and patching.

Handle high-volume inbound roadside assistance calls, gather vehicle and location details, dispatch tow and service providers, de-escalate distressed customers, and track service progress using multiple digital systems. The role requires accurate multitasking, empathy, sound judgment, reliable schedule adherence, and effective remote collaboration. Associates must provide compliant home-office equipment, complete mandatory training, work full time with weekend flexibility, and support 24/7 roadside operations.

Supports Hilton’s Groups, Meetings & Events solutions through system and process support, auditing, quality assurance, UAT and regression testing, troubleshooting, governance, documentation, and corrective actions. The role identifies risks and data issues, resolves complex escalations with hotel and corporate teams, improves system integrity and user experience, and guides analysts. It requires hospitality or travel experience, Delphi.fdc and MeetingBroker expertise, business operations support experience, Microsoft Office proficiency, and up to 20% travel.

Provides functional and technical support for global HR, Finance, and enterprise applications. Responsibilities include troubleshooting issues, monitoring integrations, supporting configurations and implementations, maintaining documentation, assisting with upgrades and releases, and improving system functionality and user experience. The role collaborates with stakeholders, vendors, and technical teams while supporting users across regions and time zones. Fluency in Brazilian Portuguese and English is required.

Provides high-touch business travel consulting and reservation services across air, rail, hotels, car rental, ferry, black car, and charter bookings. Manages a client portfolio, delivers cost-effective travel solutions, ensures policy compliance, identifies savings opportunities, supports online and offline booking tools, meets SLAs, and maintains strong client relationships. Requires business travel experience, GDS expertise, knowledge of travel products, exceptional communication, attention to detail, and proficiency with Navan and related systems.

Provide business travelers with expert support for flight, hotel, car, and rail bookings through chat, phone, and email. Manage complex itineraries, fares, ticketing, reissues, cancellations, PNRs, and travel compliance while meeting service-level and performance expectations. Maintain supplier and destination knowledge, assist users with Navan self-service tools, collaborate with internal teams, and provide feedback to improve products and operations.

Leads critical incident response and advanced troubleshooting across EDI, API, and SFTP environments. Performs root cause analysis, prevents recurring issues, manages support backlogs, monitors SLA performance, mentors engineers, and improves operational processes through automation and AI. The role also drives continuous improvement using metrics such as incident resolution time, escalation effectiveness, backlog aging, ticket quality, and automation adoption.