Top Operations & Support Jobs in Orlando, FL

Provide administrative and client service support to Financial Advisors: manage client inquiries, schedule appointments, establish and maintain accounts and records, prepare forms and order tickets, assist with marketing and referrals, and ensure regulatory compliance and documentation.

Provide functional and technical support for Capco's HR, recruitment and financial applications. Troubleshoot production issues, monitor performance, deliver enhancements, support implementations and configurations, and collaborate with global stakeholders to improve processes and user experience.

Provide day-to-day technical support for an AI Assistant platform built on ServiceNow: troubleshoot AI responses, agentic workflows, and API integrations; analyze logs/telemetry (Kibana, Grafana); reproduce and document bugs; perform configuration changes; triage and escalate issues; maintain SLAs and contribute to knowledge bases.

The Business Systems Analyst coordinates technology programs for UDX, collaborating with teams to improve workflows, support onboarding, and manage documentations.

Coordinate newsroom coverage during assigned shifts by prioritizing stories, assigning reporters and field crews (including chopper), managing logistics for breaking news, collaborating on article ideas, and producing timely, accurate content across broadcast and digital platforms. Work flexible shifts, travel locally, and operate under tight deadlines in a fast-paced newsroom.

Oversee regional financial and operational performance for multiple locations, develop and meet budgets, drive client satisfaction and retention, lead sales and contract negotiations, onboard and grow accounts, and mentor site teams to improve profitability and operations.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Lead Support Readiness and Quality Intelligence for Global Customer Support. Build AI-native workflows, design onboarding/upskilling programs, run QA and model validation, translate insights into coaching and KPIs (AHT, CSAT, time-to-proficiency), and align learning and quality to business priorities while managing and developing multi-functional teams.

Handle high-volume inbound and outbound calls to create and document service requests, schedule maintenance, assign dispatches, coordinate towing and vendors, and provide best-in-class customer service while following processes and improving dispatch capabilities.

Lead Business Controls for Global Operations (first line), implementing and executing 2LOD programs (RCSA, issue and supplier risk management, control testing). Advise senior leaders and partner with Compliance, Audit, and regulators; drive risk reporting, remediation, and continuous improvement to strengthen the control environment and support audits/exams.

Administer and optimize Salesforce as the single source of truth; own the GTM tool stack and vendor lifecycle; design and build cross-system integrations and automations; champion AI-first GTM workflows and agents; document system configurations and integration architecture; partner with RevOps leadership and GTM stakeholders to translate requirements into scalable technical solutions.