Top Operations & Support Jobs in Orlando, FL

Provide front-line technical support for ServiceTitan customers via phone, chat, email, and screen-share; troubleshoot issues, prevent escalations, build product expertise, and explain marketing and technical concepts clearly while reviewing reports and customer data.

Lead and manage the firm's telecommunications services and team, maintaining the Avaya telephony platform, evaluating UCaaS/cloud PBX options, executing migrations, managing vendors and budgets, ensuring billing accuracy, integrating telephony with collaboration tools, and maintaining compliance, security, and business continuity planning.

Administer and configure JIRA workflows, projects, and permissions; integrate JIRA with GitLab, Confluence, and DevOps tools; support Agile teams, customize dashboards and SLAs, troubleshoot system issues, and collaborate with development and operations to improve processes.

Lead configuration and administration of the Facets packaged system, act as SME for plan/product setup and business rules, develop modification and interface requirements, validate data with SQL, support SDLC activities, liaise with business stakeholders, and mentor junior staff.

Manage processing, review, and tracking of Final Field Reports to meet contractual 30-day turnarounds; maintain stakeholder communications, SOPs, document control, reporting, training, and inventories; support outages, audits, webstore and clothing coordination, continuous process improvement, and occasional overnight travel.

Lead the Temporary Electric business line to deliver safe, reliable temporary power solutions. Own safety, service, financial performance, operations, staffing, budgeting, forecasting, procurement, and customer satisfaction while driving continuous improvement and collaboration with internal and external stakeholders.

Lead day-to-day operations and P&L for a cross-functional business unit in laser systems manufacturing. Oversee sales, engineering, manufacturing, quality, and finance; drive business growth, bookings, contract negotiation, customer relationships, annual business planning, and margin improvement. Manage and develop teams, present executive-level reviews, and represent the company at global customer meetings and trade shows.

The Enterprise Systems Analyst analyzes and designs enterprise systems, ensures seamless integration, improves processes, manages projects, and provides user support to boost operational efficiency.

The Administrative Assistant will provide operational support to the Portfolio Leader and Director of Corporate Development, manage data and processes in Salesforce, create high-quality presentations, and assist with internal communication and administrative tasks.

Prepare, scan, and index high volumes of physical records into digital images, operate and maintain scanning equipment, perform quality control and data entry, follow security and production procedures, and support document control and client SLAs. Lift up to 40 lb and obtain Public Trust clearance.

Operate and maintain high-volume scanning equipment to convert physical records into digital images, prep and sort documents, index/key data into software, follow quality control and security protocols, and meet production targets while supporting compliance and client SLAs.