Top Operations & Support Jobs in Orlando, FL

Provides technical assistance in a 24x7 airport call center environment. Supports Windows, macOS, iOS, networks, servers, hardware, software, printers, mobile devices, and communications systems. Performs diagnostics, repairs, installations, maintenance, troubleshooting, and user support involving LANs, switches, VPNs, Active Directory, TCP/IP, and Microsoft applications. The role requires on-site rotational shift work, overnight availability, a valid driver’s license, and the ability to carry equipment weighing up to 50 pounds.

Provides receptionist, administrative, and customer support for escrow transactions. Responsibilities include answering phones, greeting customers, opening orders, entering closing statement information, preparing closing documents, managing disbursements, following up, communicating with customers, interpreting agreements, and using transaction software. Requires strong communication, organization, attention to detail, customer service skills, Microsoft Office knowledge, and a high school diploma. Escrow experience is preferred.

Leads regional workforce development operations, overseeing locations, executive directors, budgets, quality assurance, compliance, customer relationships, funding sources, market growth, contracts, and corporate initiatives. The role manages operational performance, financial outcomes, regulatory adherence, and service quality across assigned projects while supervising teams and traveling regionally as needed.

Supports agencies and insured clients throughout the insurance policy lifecycle. Resolves service issues, coordinates with Sales, Underwriting, Claims, and other departments, assists with portal registration and training, addresses payment and premium questions, manages audit inquiries and deductibles, provides rating support, documents activities in Salesforce, and promotes client retention through responsive communication and service coordination.

Monitors, audits, and scores agent calls against quality and compliance standards. Accurately records evaluation data, meets production goals, identifies quality issues, and performs related duties. The role requires strong communication, proofreading, organization, analytical ability, and attention to detail, along with proficiency in Excel, Outlook, and CMS. No supervisory responsibilities are included.

Provide multilingual customer support and issue resolution through live chat, phone, and email. Responsibilities include troubleshooting client issues, processing requests, escalating cases through Salesforce and Jira, verifying documents, preparing reports, meeting KPI targets, and completing assigned tasks. The role begins remotely before potential relocation to a Southeast Asia support office.

Build and maintain AI-assisted workflows, automations, integrations, internal tools, reports, and dashboards. Investigate failures, improve data reliability, monitor systems, document processes, support access and recovery, and train team members. The role requires hands-on ownership from problem definition through implementation and ongoing support, with careful attention to accuracy, privacy, security, and operational reliability.

Coordinates the intake, review, and setup of residential and commercial title insurance orders. Reviews contracts, loan documents, and property information; identifies discrepancies; enters accurate data into the title production system; organizes supporting documents; and communicates with clients and internal teams to resolve missing or conflicting information. Monitors order pipelines, prioritizes requests, and escalates urgent or complex issues while maintaining accuracy and timely processing.

Transcribes Indonesian audio and video accurately according to client-specific formatting, grammar, privacy, and quality standards. Reviews and proofreads transcripts, researches names and terminology, meets deadlines, reports technical issues, and suggests process improvements. The role requires fluent Indonesian reading, writing, comprehension, and typing, a passing language assessment, confidentiality, and on-site availability in Orlando.

Manage revenue operations across Marketing and Sales by administering Salesforce and Pardot, maintaining data quality, building reports and dashboards, analyzing pipeline and campaign data, and supporting lead generation and marketing automation. The role manages CRM access, workflows, integrations, system deployments, user training, process automation, and third-party Salesforce services while recommending improvements that drive profitable growth.