Top Operations & Support Jobs in Orlando, FL

Process and code claims for payment, research and analyze claims issues, complete basic required training, work under direct supervision, and pass pre-employment testing.

Provide front-desk and clerical support to Legal Services: answer and screen calls, greet clients, manage intake and client logs, schedule appointments, process payments and billing, prepare reports, maintain files and waiting area, cross-train with administrative staff, translate English/Spanish, and uphold confidentiality/HIPAA.

Provide administrative and client-servicing support to Commercial Relationship Managers, manage credit application and loan workflows, prepare pipeline and performance reports, maintain client data integrity across systems, assist with treasury onboarding, post-closing requirements, and mentor or train new associates.

Provide remote systems support for customers by troubleshooting networks, connectivity, interfaces, systems, and applications. Gather call information for root-cause analysis, advise and train customers (drivers, workstations, software), escalate unresolved issues per process, complete paperwork, and occasionally visit customer sites.

Provide front-line technical support for ServiceTitan customers via phone, chat, email, and screen-share; troubleshoot issues, prevent escalations, build product expertise, and explain marketing and technical concepts clearly while reviewing reports and customer data.

Lead and manage the firm's telecommunications services and team, maintaining the Avaya telephony platform, evaluating UCaaS/cloud PBX options, executing migrations, managing vendors and budgets, ensuring billing accuracy, integrating telephony with collaboration tools, and maintaining compliance, security, and business continuity planning.

Administer and configure JIRA workflows, projects, and permissions; integrate JIRA with GitLab, Confluence, and DevOps tools; support Agile teams, customize dashboards and SLAs, troubleshoot system issues, and collaborate with development and operations to improve processes.

Lead configuration and administration of the Facets packaged system, act as SME for plan/product setup and business rules, develop modification and interface requirements, validate data with SQL, support SDLC activities, liaise with business stakeholders, and mentor junior staff.

Manage processing, review, and tracking of Final Field Reports to meet contractual 30-day turnarounds; maintain stakeholder communications, SOPs, document control, reporting, training, and inventories; support outages, audits, webstore and clothing coordination, continuous process improvement, and occasional overnight travel.

Lead the Temporary Electric business line to deliver safe, reliable temporary power solutions. Own safety, service, financial performance, operations, staffing, budgeting, forecasting, procurement, and customer satisfaction while driving continuous improvement and collaboration with internal and external stakeholders.