Top Artificial Intelligence Operations & Support Jobs

Senior technical owner for enterprise support: reproduce and resolve complex issues end-to-end, define SLAs/severity/escalation, hand off clear tickets to engineering, build KB and onboarding, and synthesize product feedback.

Own customer support issues end to end by triaging tickets, debugging production systems, tracing configuration and data flows, and resolving platform issues involving classification, pricing, scheduling, and prompt behavior. Use internal tools and AI-assisted workflows, communicate clearly with customers, identify recurring failure patterns, and partner with Solutions Engineers and Engineering to improve the product.

Own Magic’s IT function, including systems, endpoints, identity, SaaS, office infrastructure, support, and IT security. Lead a small team, establish technical direction, automate IT processes, enable self-service, administer SSO, SCIM, MFA, MDM, Google Workspace, and Slack, and partner with Security on endpoint protection, patching, vulnerability management, and incident response. Oversee office networking, AV, conference rooms, physical security, and scalable IT controls.

Owns workforce IT systems, including Google Workspace, MDM, identity and access management, endpoint compliance, employee onboarding and offboarding, access reviews, vendor security due diligence, IT documentation, and employee troubleshooting. Partners with engineering and security/compliance teams to remediate control gaps and maintain secure, audit-ready systems in a fast-scaling healthcare AI company.

Works directly with company founders on high-priority cross-functional projects spanning sales, customer success, product, engineering, and hiring. Responsibilities include research, analysis, board and hiring preparation, operational administration, project ownership, follow-up coordination, and handling urgent tasks independently in a fast-growing AI healthcare startup.

FIMS Administrator analyzes business requirements, improves IT processes, manages process flows, and proposes short- and long-term solutions. The role coordinates projects, prioritizes customer demands, supports system testing and implementations, communicates service changes, develops documentation, and may provide training. Candidates need at least three years of relevant functional experience, service management suite proficiency, strong communication skills, and the ability to coordinate skilled project labor. This is an onsite position in Batavia, Illinois.

Supports senior GTM leaders and internal IT operations through calendar management, meeting and event coordination, travel and expense logistics, employee onboarding and offboarding, device and access administration, frontline IT support, inventory management, and security and compliance workflows. The role also improves operational processes, documents workflows, handles sensitive information, and takes ownership of new operational projects as the company grows.

Leads cross-functional business operations initiatives from analysis and business case development through execution, reporting, enablement, and impact tracking. Identifies process improvements, implements AI-based operational solutions, documents workflows, analyzes KPIs, and partners with BI and RevOps teams on Tableau dashboards. Collaborates with leadership and multiple business functions to drive strategic alignment, process adoption, efficiency, and measurable business outcomes.

Build and operate an AI-first Customer Success operations engine. Design AI workflows for onboarding, health scoring, renewal risk, QBR preparation, and escalations; evaluate and configure CRM, customer success, automation, and AI tools; maintain dashboards, data integrity, metrics, and playbooks; support forecasting and segmentation; and train cross-functional teams on AI-enabled workflows.

Supports office and workplace operations, including supplies, facilities, vendors, visitors, meetings, events, onboarding, and employee engagement. Handles financial administration such as expenses, invoices, purchasing, corporate cards, payments, renewals, and accounts payable. Provides executive support, maintains records, improves processes, and manages cross-functional operational projects in a fast-growing technical startup.