Top Artificial Intelligence Operations & Support Jobs

Provides application support to software customers through phone, email, and chat. Troubleshoots product issues, manages tickets and escalations, communicates resolution updates, collaborates cross-functionally, assists with software and hardware testing, and maintains product and business-process knowledge. The role is fully remote in the US and requires up to 10% annual travel.

Leads Broccoli’s revenue operations organization across GTM engineering, program management, enablement, and analytics. Owns AI-driven revenue workflows, CRM and GTM systems, planning, forecasting, pipeline management, sales enablement, reporting, and operating cadences. Partners with Sales and Customer Success leadership to improve productivity, retention, expansion, and customer outcomes while building a scalable, data-driven revenue engine.

Manage internal IT operations, including identity and access management, onboarding and offboarding, Google Workspace or Microsoft 365 administration, device management, support tickets, access requests, automation, troubleshooting, and documentation. The role requires hands-on administration of identity providers, MDM platforms, SaaS applications, and endpoint fleets while maintaining security, compliance, SLAs, and clear communications.

Provide first-line technical support via Slack, email, and in-app chat; troubleshoot logs, APIs, and data mappings; reproduce and document bugs for engineering; write internal and customer help articles; track recurring issues and collaborate with product and engineering to resolve them. In-person role with early hours to support East Coast customers.

Provides first-line IT support for desktop, software, hardware, network, and endpoint issues across macOS and Windows environments. Manages support tickets, resolves common technical problems, administers Google Workspace and Microsoft 365, monitors system alerts, performs remote maintenance, escalates complex issues, and maintains knowledge-base documentation while delivering clear, professional customer service.

Supports B2B client relationships and operates key processes for Fortuna Health’s Medicaid consumer product. The role involves owning operational problems end-to-end, building scalable workflows, analyzing data, managing multiple clients, and balancing enterprise and consumer needs. It requires high ownership, speed, attention to detail, comfort with ambiguity, and interest in Medicaid policy. The position is fully in-person in New York City, with opportunities to grow into leadership.

Owns the end-to-end development, testing, launch, monitoring, and maintenance of Gainsight CSP playbooks, health rules, and human handoff alerts. Partners with lifecycle marketing, Customer Success, and RevOps on data architecture, integrations, quality standards, documentation, and troubleshooting. The role ensures scalable, accurate, auditable customer lifecycle automation and serves as the Gainsight subject matter expert for Customer Marketing initiatives.

Own IT operations and employee experience for a remote workforce. Support users, administer Google Workspace, Okta, and Apple device management, and optimize AI-powered ticketing, automation, self-service, and documentation. Analyze ticket trends to resolve root causes, manage onboarding and offboarding, maintain asset inventory, support security and compliance audits, deliver training and communications, and partner with teams to improve workflows and scale IT operations.

Provide user technical support, troubleshoot hardware and software issues, administer servers and networks, manage support tickets and IT assets, train users, and assist with security protocols and monitoring across managed service client environments.

Provides administrative support to Huntsville leadership, including calendar management, correspondence, expenses, meetings, events, and document preparation. Coordinates office buildout and operational readiness by tracking schedules, milestones, action items, vendors, deliveries, facilities requests, and security preparations. Supports physical security procedures, visitor coordination, communications, mail distribution, and collaboration with administrative teams. The role is full-time and on-site in Huntsville, Alabama.